5
Troubleshooting Guide
Note: neoBLUE device Service Manual available separately. In the USA, contact
Natus Technical Service at +1 (800)-303-0306 or E-mail:
[email protected].
International Support - Please contact your local Distributor.
Distributor locations can be found at www.natus.com.
Warning! Disconnect power cord before opening the light for repair.
Problem
Probable Cause
Action
The unit does not turn
on; fan is off.
No power
Defective switch
Defective power supply
•
Verify that unit is plugged in.
•
Check fuses in the fuse box.
•
Have a qualified technician
check the components and
replace as necessary.
Some LEDs are not lit. One LED may have burned
out, causing six LEDs to go
off
•
Have a qualified technician
test the intensity level and
readjust the intensity
potentiometers to achieve the
desired output, if required.
The light turns on but
the fan is off.
Defective fan
Defective wiring
Fan is jammed due to debris
•
Clean fan (Refer to Section
6.3)
•
Contact Natus Technical
Service or authorized service
provider if problem persists.
Target light switch
does not work.
Defective circuitry
•
Contact Natus Technical
Service or authorized service
provider.
The unit will not move
around on the
neoBLUE roll stand.
Casters are locked
•
Unlock the five casters.
neoBLUE
®
LED Phototherapy System User Manual
14
PN 001364 Rev. I
Summary of Contents for neoBLUE
Page 1: ...User Manual...
