8
Troubleshooting and FAQ
The information provided in this section should help you to solve most of the problems you
may encounter while you are using the TRAKTOR AUDIO 2.
8.1
Solving Hardware-related Problems
All Native Instruments products are extensively tested in real life situations during the develop-
ment phase. However, if you encounter any problems with your hardware, please check the fol-
lowing points:
▪
Verify that you have installed the latest driver and the latest software update. Check the
Native Instruments website for further information.
▪
Make sure the TRAKTOR AUDIO 2 is connected directly to a USB port of the computer
and not through a USB hub.
▪
Make sure you use one of the USB cables provided with TA2.
▪
Disconnect all other USB devices from the computer (except keyboard/mouse).
▪
Try using another USB port on your computer.
If none of these tips help, please contact our Technical Support team. The contact information
is available under the following URL:
http://www.native-instruments.com/contactinfo
. In case
the TRAKTOR AUDIO 2 needs to be returned, the Technical Support team at Native Instru-
ments will assign you an RA (Return Authorization) number, which is required to handle your re-
turn. Packages returned without this RA number will not be correctly identified and as such
might not be processed properly.
Troubleshooting and FAQ
Solving Hardware-related Problems
TRAKTOR AUDIO 2 - Manual - 61
Summary of Contents for TRAKTOR AUDIO 2 MK2
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