© National Instruments
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5-1
5
Troubleshooting
This chapter answers common troubleshooting questions you may have when using the
NI RMC-8354.
What if the NI RMC-8354 does not boot?
Several problems can cause a controller not to boot. Here are some things to look for and
possible solutions.
Things to Notice
:
•
Which LEDs come on? The power indicator LED should stay lit. The hard disk drive LEDs
should blink during boot as the disk is accessed.
•
What appears on the display? Does it hang at some particular point (BIOS, Operating
System, and so on)? If nothing appears on the screen, try a different monitor. Does your
monitor work with a different PC? If it hangs, note the last screen output that you saw for
reference when consulting National Instruments technical support.
•
What has changed about the system? Did you recently move the system? Was there
electrical storm activity? Did you recently add a new module, memory chip, or piece of
software?
•
Has the system overheated? If the Overheat/FanFail LED is lit, this indicates overheating.
Unplug the AC power cord from the server and allow it to cool down before powering it on
again.
•
Has any memory been installed in the unsupported slots? (Refer to the
section in Chapter 1,
, for more information.)
Things to Try
:
•
Make sure the NI RMC-8354 is plugged in to a working power source.
•
Remove any nonessential cables or devices.
•
Make sure the CPU and memory modules are properly seated in their slots.
•
Clear the CMOS. (Refer to the
.)
•
Recover the hard drive on the NI RMC-8354. (Refer to the
OS Reinstallation and Recovery
section of Chapter 2,
.)
•
Remove memory from unsupported slots.
