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 National Instruments

5-1

NI PXI-8115 User Manual

5

Troubleshooting

This chapter answers common troubleshooting questions you may have 
when using the NI PXI-8115 embedded computer.

What if the NI PXI-8115 does not boot?

Several problems can cause a controller not to boot. Here are some things 
to look for and possible solutions.

Things to Notice:

Which LEDs come on? The 

PWR OK/FAULT

 LED should stay 

steady green. The

Drive

 LED should blink during boot as the disk is 

accessed.

What appears on the display? Does it hang at some particular point 
(BIOS, Operating System, and so on.)? If nothing appears on the 
screen, try a different monitor. Does your monitor work with a 
different PC? If it hangs, note the last screen output that you saw for 
reference when consulting National Instruments technical support.

What has changed about the system? Did you recently move the 
system? Was there electrical storm activity? Did you recently add 
a new module, memory chip, or piece of software?

Refer to your chassis user manual for additional troubleshooting steps.

Things to Try

:

Make sure the chassis is plugged in to a working power source. 

Check any fuses or circuit breakers in the chassis or other power 
supply (possibly a UPS).

Make sure the controller module is firmly seated in the chassis.

Remove all other modules from the chassis.

Remove any nonessential cables or devices.

Try the controller in a different chassis.

Try a similar controller in this same chassis.

Clear the CMOS. (Refer to the 

System CMOS

 section of Chapter 2, 

Installation and Configuration

.)

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Summary of Contents for PXI Series

Page 1: ...service in house repair center WE BUY USED EQUIPMENT Sell your excess underutilized and idle used equipment We also offer credit for buy backs and trade ins www artisantg com WeBuyEquipment REMOTE IN...

Page 2: ...PXI NI PXI 8115 User Manual NI PXI 8115 User Manual July 2012 373453C 01 Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com...

Page 3: ...rate Headquarters 11500 North Mopac Expressway Austin Texas 78759 3504 USA Tel 512 683 0100 For further support information refer to the Technical Support and Professional Services appendix To comment...

Page 4: ...tion National Instruments respects the intellectual property of others and we ask our users to do the same NI software is protected by copyright and other intellectual property laws Where NI software...

Page 5: ...OR APPLICATION DESIGNER MAY USE NATIONAL INSTRUMENTS PRODUCTS IN COMBINATION WITH OTHER PRODUCTS IN A MANNER NOT EVALUATED OR CONTEMPLATED BY NATIONAL INSTRUMENTS THE USER OR APPLICATION DESIGNER IS...

Page 6: ...as To minimize the potential for the product to cause interference to radio and television reception or to experience unacceptable performance degradation install and use this product in strict accord...

Page 7: ...Utility 2 4 Main Setup Menu 2 5 Advanced Setup Menu 2 6 SATA Configuration Submenu 2 7 CPU Configuration Submenu 2 7 Video Configuration Submenu 2 8 Power Wake Configuration Submenu 2 8 ExpressCard C...

Page 8: ...XI Features 2 22 PXI Trigger Connectivity 2 22 Chassis Configuration 2 22 Basic PXI System Configuration 2 23 Upgrading RAM 2 23 Hard Drive Recovery 2 24 Installing an OS 2 25 Installing from a USB CD...

Page 9: ...ions 4 1 Cables and Connections 4 3 Software Driver Installation 4 4 Upgrade Information 4 5 PXI Configuration 4 6 Chapter 5 Troubleshooting Appendix A Specifications Appendix B Technical Support and...

Page 10: ...s to a final action The sequence Options Settings General directs you to pull down the Options menu select the Settings item and select General from the last dialog box This icon denotes a tip which a...

Page 11: ...rmation you may find helpful as you read this manual PICMG 2 0 R3 0 CompactPCI Specification PCI Industrial Computers Manufacturers Group IEEE Standard P1284 1 1997 C MM Standard for Information Techn...

Page 12: ...the CompactPCI specification which defines a rugged form factor for PCI that offers superior mechanical integrity and easy installation and removal of hardware components PXI products offer higher and...

Page 13: ...ults in a fully PC compatible computer in a compact rugged package The standard I O on each module includes two DP video one RS 232 serial port a parallel port six high speed USB 2 0 ports a PCI based...

Page 14: ...iagram of the NI PXI 8115 Following the diagram is a description of each logic block shown Figure 1 1 NI PXI 8115 Block Diagram Super I O Parallel Serial PCH LPC Processor SO DIMM DDR3 SATA SPI x1 PCI...

Page 15: ...d SPI interfaces that connect to the peripherals on the NI PXI 8115 The DisplayPort block consists of 2 DisplayPort connectors The USB block consists of 6 Hi Speed USB 2 0 connectors The GPIB block co...

Page 16: ...ore of your application Measurement Studio adds tools for Measurement and Automation to each language For more information visit ni com mstudio LabWindows CVI is an interactive ANSI C programming envi...

Page 17: ...custom routing of triggers for multi chassis synchronization clock sharing and more and are programmed with NI Sync For more information visit ni com pxi NI VISA is the National Instruments implement...

Page 18: ...ore installing the NI PXI 8115 The power cord grounds the chassis and protects it from electrical damage while you install the module Caution To protect both yourself and the chassis from electrical h...

Page 19: ...unless the handle is in its downward position so that it does not interfere with the injector rail on the chassis 6 Hold the handle as you slowly slide the module into the chassis until the handle cat...

Page 20: ...ct a VGA monitor to the DisplayPort connector 12 Connect devices to ports using only shielded cables as required by your system configuration 13 Power on the chassis 14 Verify that the controller boot...

Page 21: ...ncorrect controller behavior and possibly an unbootable controller If this happens follow the instructions for restoring default settings in the System CMOS section In general do not change a setting...

Page 22: ...ion of the NI PXI 8115 controller BIOS and the date on which the BIOS was built Embedded Firmware Version This value helps identify the built in hardware capabilities Processor Type Processor Base Fre...

Page 23: ...submenu Refer to the CPU Configuration Submenu section for more information Video Configuration Use this setting to access the Video Configuration submenu Refer to the Video Configuration Submenu sect...

Page 24: ...ptimal configuration possible Hyper Threading This setting enables or disables Intel Hyper Threading technology The default value is Enabled Enabling Hyper Threading increases performance for some app...

Page 25: ...ching can increase system performance for some applications but can cause control algorithms to behave less deterministically Video Configuration Submenu Use this submenu to apply alternate settings t...

Page 26: ...e default value for this setting is 8 PCI buses Reserved Memory This setting determines the amount of memory space in bytes that will be reserved by the BIOS for PCI PCI bridges that may be hot plugge...

Page 27: ...if Device Power Up Delay is set to Manual The default is 5 seconds In addition the following option is available for each detected device if a USB mass storage device is present Emulation Type This s...

Page 28: ...elected for the parallel port Device Mode This setting enables alternate modes of operation for the parallel port Usually the default setting works for all applications The default is STD Printer Mode...

Page 29: ...ult is Use RT Default Boot Setup Menu Use this menu to configure settings related to the boot process and boot device priority Boot Settings Configuration Use this setting to access the Boot Settings...

Page 30: ...or more information CD DVD ROM Drive BBS Priorities Use this setting to access the CD DVD ROM Drive BBS Priorities submenu to re order or disable bootable CD DVD ROM drive devices Refer to the CD DVD...

Page 31: ...Optionally each device can also be Disabled if the device should never be used as a boot device Network Device BBS Priorities Submenu Boot Option 1 Boot Option 2 Boot Option 3 These settings specify t...

Page 32: ...sion of the BIOS setup program are discarded The BIOS setup continues to be active Restore Factory Defaults This option restores all BIOS settings to the factory default This option is useful if the c...

Page 33: ...been skipped Press any key to continue is displayed In order to continue with testing user interaction is required to press a key on the keyboard Note If either hard drive test fails the controller is...

Page 34: ...lowing steps to clear the CMOS contents 1 Power off the chassis 2 Remove the controller from the chassis 3 Press and hold down the pushbutton switch SW1 for 2 3 seconds The SW1 switch location is show...

Page 35: ...alled LabVIEW RT Safe Mode loads with the basic real time operating system and will automatically attempt to connect to the network using DHCP If DHCP is not available it will then connect to the netw...

Page 36: ...y right clicking on the target name under Remote Systems and selecting Reboot After rebooting the PXI controller it will appear in the Remote Systems category with the assigned name 6 Expand the PXI c...

Page 37: ...itch 1 Booting the controller into safe mode does not start the embedded LabVIEW RT engine After changing the settings or software reboot the controller with this switch OFF to resume normal operation...

Page 38: ...bVIEW RT configuration switches The switches are shown in the OFF position Figure 2 4 LabVIEW RT Configuration Switches 1 Switch 1 Boot LabVIEW RT 2 Switch 2 Boot Safe Mode 3 Switch 3 Disable Startup...

Page 39: ...distribution disks so the naming conventions vary from peripheral to peripheral PXI Features PXI Trigger Connectivity The SMB connector on the NI PXI 8115 front panel can connect to or from any PXI b...

Page 40: ...expanding the PXI System branch shows all devices in the system that NI VISA can recognize The PXI specification allows for many combinations of PXI chassis and system modules To assist system integra...

Page 41: ...toring the original factory condition of your hard drive Hard drive based recovery stores a factory backup on a separate portion of your hard drive allowing you to restore your controller without addi...

Page 42: ...OS When doing so consider the following guidelines Installing from a USB CD DVD ROM The NI PXI 8115 supports the installation of Windows 7 or Windows XP from a USB CD DVD ROM As an alternative to a U...

Page 43: ...onal drivers Contact your ExpressCard vendor for more information Removing an ExpressCard To remove the ExpressCard module push in the module and then release to eject the card Slide the card out of t...

Page 44: ...aphics controller Serial COM1 9 pin DSUB 16550 RS 232 serial port Ethernet LAN RJ45 10 100 1000 Ethernet connection Parallel Parallel Port 36 pin champ IEEE 1284 USB USB 4 pin Series A stacked recepta...

Page 45: ...n 59 54 mm 3 087 in 78 40 mm 3 554 in 90 27 mm 4 393 in 111 58 mm 000 in 0 mm 1 818 in 46 18 mm 3 201 in 81 30 mm 3 749 in 95 23 mm 1 285 in 32 65 mm 2 401 in 61 00 mm 2 814 in 71 46 mm 1 959 in 49 76...

Page 46: ...sts and describes the DisplayPort connector signals Figure 3 2 DisplayPort Connector Location and Pinout Table 3 2 DisplayPort Connector Signals Pin Signal Name 1 ML_Lane0 p 2 GND 3 ML_Lane0 n 4 ML_La...

Page 47: ...p 11 GND 12 ML_Lane3 n 13 CONFIG1 14 CONFIG2 15 AUX CH p 16 GND 17 AUX CH n 18 Hot Plug Detect 19 Return 20 DP_PWR Table 3 2 DisplayPort Connector Signals Continued Pin Signal Name Artisan Technology...

Page 48: ...and Pinout Table 3 3 COM1 Connector Signals Pin Signal Name Signal Description 1 DCD Data Carrier Detect 2 RXD Receive Data 3 TXD Transmit Data 4 DTR Data Terminal Ready 5 GND Ground 6 DSR Data Set R...

Page 49: ...rnet Connector Location and Pinout Note The Ethernet controller can perform an automatic crossover thus eliminating the need for crossover cables Table 3 4 Ethernet Connector Signals Pin Fast Ethernet...

Page 50: ...onnector Location and Pinout Table 3 5 10 100 1000 LAN Connector LED States LED Color LED State Condition Top Green Off LAN link is not established On steady state LAN link is established On brighter...

Page 51: ...EREND Paper End 6 PD0 Data Bit 0 7 PD1 Data Bit 1 8 PD 2 Data Bit 2 9 PD3 Data Bit 3 10 PD4 Data Bit 4 11 PD5 Data Bit 5 12 PD6 Data Bit 6 13 PD7 Data Bit 7 14 INIT Initialize Printer 15 STROBE Strobe...

Page 52: ...SB cables to ensure that your device meets all EMC standards applicable to your country Install the ferrite so that each USB cable loops through the ferrite as shown in Figure 3 7 The ferrite should b...

Page 53: ...ger connection for routing PXI triggers to or from the backplane trigger bus Figure 3 8 shows the TRIG connector location on the NI PXI 8115 Table 3 8 lists and describes the trigger connector signals...

Page 54: ...mating connector part number 183285 0R2 Figure 3 9 GPIB Connector Location and Pinout Table 3 8 TRIG Connector Signals Pin Signal Name Signal Description 1 TRIG Trigger 2 Shield GND Ground Table 3 9...

Page 55: ...quest 11 ATN Attention 12 SHIELD Chassis ground 13 DIO5 Data Bit 5 14 DIO6 Data Bit 6 15 DIO7 Data Bit 7 16 DIO8 Data Bit 8 17 REN Remote Enable 18 25 GND Logic Ground Note The pound symbol indicates...

Page 56: ...34 slot on the NI PXI 8115 Table 3 10 lists and describes the ExpressCard connector signals Figure 3 10 ExpressCard 34 Slot Location and Pinout Table 3 10 ExpressCard Connector Signals Pin Signal Nam...

Page 57: ...ce 18 REFCLK Reference Clock 19 REFCLK Reference Clock 20 GND Ground 21 PERn0 PE Data Receive 22 PERp0 PE Data Receive 23 GND Ground 24 PETn0 PE Data Transmit 25 PETp0 PE Data Transmit 26 GND Ground N...

Page 58: ...ed a power rail fault when trying to boot Red ON steady The controller has detected a thermal fault and has shut down to protect the system The DRIVE LED indicates when an access to the internal hard...

Page 59: ...eters in the BIOS setup To enter the BIOS setup reboot the NI PXI 8115 and press Delete during the memory tests Refer to the Accessing BIOS Setup Utility section of Chapter 2 Installation and Configur...

Page 60: ...onment How do I configure the controller to boot from these devices There are two methods Enter Setup and select the Boot menu You will see a list of all bootable devices ordered by device type You ca...

Page 61: ...lug a USB mouse into any USB connector How do I connect a standard 25 pin LPT cable to the NI PXI 8115 The NI PXI 8115 uses a type C LPT connector Most parallel port devices use a type A connector To...

Page 62: ...s 2 Install the driver and verify that the driver has properly detected the GPIB driver in the Device Manager If you need more assistance refer to ni com support install How do I install software from...

Page 63: ...GB 256 MB 64 1 18 in max NI part number 781734 2048 PC3 10600 4 GB 512 MB 64 1 18 in max NI part number 781735 4096 PC3 10600 8 GB 1024 MB 64 1 18 in max NI part number 781736 8192 Note National Inst...

Page 64: ...s Where do I get the latest software drivers The latest National Instruments software is available from ni com downloads For peripheral drivers refer to KnowledgeBase 3H3COSD8 What Peripheral Drivers...

Page 65: ...that you saw for reference when consulting National Instruments technical support What has changed about the system Did you recently move the system Was there electrical storm activity Did you recent...

Page 66: ...nel Alternately you can try a different monitor preferably a newer and larger one My system boots fine as long as a particular module is not in my chassis The most common cause of this is a damaged mo...

Page 67: ...down the pushbutton switch SW1 for 2 3 seconds The SW1 switch location is shown in Figure 5 1 4 Reinstall the controller in the chassis Figure 5 1 Clearing the CMOS Contents 1 Push Button Switch S1 1...

Page 68: ...0 GB Serial ATA minimum Ethernet 10 100 1000 Base T 2 GPIB IEEE 488 Controller Yes Serial Ports RS 232 Yes 1 Parallel Port Yes 1 Hi Speed USB 2 0 Ports Yes 6 ExpressCard 34 Slot Yes PS 2 Keyboard Mous...

Page 69: ...aximum altitude 2 000 m 800 mbar at 25 C ambient temperature Pollution Degree 2 Indoor use only Caution Clean the NI PXI 8115 with a soft nonmetallic brush Make sure that the device is completely dry...

Page 70: ...when used in a chassis with a higher temperature range Storage Environment Ambient temperature range 40 to 65 C Tested in accordance with IEC 60068 2 1 and IEC 60068 2 2 Meets MIL PRF 28800F Class 3 l...

Page 71: ...4 grms Tested in accordance with IEC 60068 2 64 Nonoperating test profile exceeds the requirements of MIL PRF 28800F Class 3 Note Specifications are subject to change without notice Safety This produc...

Page 72: ...ote Group 1 equipment per CISPR 11 is any industrial scientific or medical equipment that does not intentionally generates radio frequency energy for the treatment of material or inspection analysis p...

Page 73: ...ycling center For more information about WEEE recycling centers National Instruments WEEE initiatives and compliance with WEEE Directive 2002 96 EC on Waste and Electronic Equipment visit ni com envir...

Page 74: ...Service Program Membership This program entitles members to direct access to NI Applications Engineers via phone and email for one to one technical support as well as exclusive access to eLearning tr...

Page 75: ...ompliance with the Council of the European Communities using the manufacturer s declaration of conformity This system affords the user protection for electromagnetic compatibility EMC and product safe...

Page 76: ...Bytes backplane An assembly typically a printed circuit board with connectors and signal paths that bus the connector pins BIOS Basic Input Output System BIOS functions are the fundamental level of a...

Page 77: ...edness of a rack mount system D DC Direct Current DDR Double Data Rate DMA Direct Memory Access A method by which data is transferred between devices and internal memory without intervention of the ce...

Page 78: ...tz Cycles per second I I O Input Output The techniques media and devices used to achieve communication between machines and users IDE Integrated Drive Electronics Hard disk and built in controller IEE...

Page 79: ...rs master A functional part of a PXI device that initiates data transfers on the PXI backplane A transfer can be either a read or a write MB Megabytes of memory MTBF Mean time between failure N NI 488...

Page 80: ...entation applications by providing triggering local buses and system clock capabilities PXI Express also offers two way interoperability with CompactPCI Express products R RAM Random Access Memory The...

Page 81: ...anual G 6 ni com U USB Universal Serial Bus V V Volts VGA Video Graphics Array The minimum video display standard for all PCs W W Watts Artisan Technology Group Quality Instrumentation Guaranteed 888...

Page 82: ...t menu 2 11 Serial Port menu 2 11 USB configuration menu 2 9 Video Configuration menu 2 8 boot options configuring controller 4 2 Boot Settings Configuration menu 2 13 Boot Setup menu 2 12 C calibrati...

Page 83: ...cumentation conventions used in manual xi how to use this documentation set xi NI resources B 1 related documentation xii DRIVE LED 3 15 drivers directory 2 22 installation GPIB IEEE 488 2 4 4 video 4...

Page 84: ...ling the GPIB driver 4 4 installing the video driver 4 4 instrument drivers NI resources B 1 K keyboard plugging PS 2 mouse and keyboard into controller 4 3 KnowledgeBase B 1 L LabVIEW 1 5 RT configur...

Page 85: ...ity 2 22 removing from a PXI chassis 2 4 software 1 5 specifications A 1 troubleshooting 5 1 upgrading RAM 2 23 4 5 NI support and services B 1 NI DAQmx 1 5 NI VISA 1 6 O operating environment specifi...

Page 86: ...rating environment A 2 A 3 physical A 2 safety A 4 shock and vibration A 4 storage environment A 3 storage environment specifications A 3 support technical B 1 switches LabVIEW RT configuration figure...

Page 87: ...ser Manual I 6 ni com Y Y splitter cable figure 4 3 using mouse and keyboard without 4 3 using with PS 2 mouse and keyboard 2 3 Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURC...

Page 88: ...service in house repair center WE BUY USED EQUIPMENT Sell your excess underutilized and idle used equipment We also offer credit for buy backs and trade ins www artisantg com WeBuyEquipment REMOTE IN...

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