Appendix C
Troubleshooting and Common Questions
Getting Started with CAN for Windows NT
C-2
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National Instruments Corporation
the interface passes the diagnostic test. For the PCI-CAN, if legacy boards
in your system are using the resources, change the resource configuration
of the legacy board. If the problem persists, contact National Instruments.
NI-CAN Software Problem Encountered
This error occurs if the NI-CAN Diagnostic utility detects that it is unable
to communicate correctly with the CAN hardware using the installed
NI-CAN software. If you get this error, shut down your computer, restart it,
and run the NI-CAN Diagnostic utility again. If the problem persists, try
reinstalling the NI-CAN software for Windows NT.
Missing CAN Interface
If a National Instruments CAN interface is physically installed in your
system, but is not listed in the NI-CAN Diagnostic utility, check to see if
the NI-CAN Configuration utility has detected the hardware. For more
information, refer to the
Missing CAN Interface in the NI-CAN
section earlier in this appendix.
CAN Hardware Problem Encountered
This error occurs if the NI-CAN Diagnostic utility detects a defect in the
CAN hardware. If you get this error, write down the numeric code shown
with the error, and contact National Instruments. Depending on the cause
of the hardware failure, you may need to repair or replace your CAN
interface.
Common Questions
How can I determine which type of CAN hardware I have installed?
Run the NI-CAN Configuration utility. To run the utility, select
Start»Settings»Control Panel»NI-CAN Configuration. If any CAN
hardware is correctly installed, it is listed under National Instruments
CAN Interfaces.
How do I connect a CAN cable to my CAN interface?
For information about cabling requirements for National Instruments
CAN hardware, refer to Appendix B,
