National Flooring Equipment HELIX, Service Manual

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Warranty
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National Flooring Equipment Inc. (referred to as “The Company”) warrants that each new unit manufactured by The Company to be free from
defects in materials and workmanship in normal use and service for a period of twelve (12) months from date of shipment from The Company
to the end user. If shipment to end user is from a Distributor, The Company may honor warranty for up to 15 months from initial shipment from
the Company if the end user can provide documentation of receipt date. Accessories or equipment furnished and installed on the product by the
Company but manufactured by others, including but not limited to: engines, motors, electrical components, transmissions etc., shall carry the
accessory manufacturers own warranty. Battery warranties are prorated over the warranty period. Customer is responsible for the inspection of
equipment or parts upon delivery. Freight damages are excluded from this warranty.
The Company, at its determination of defect, will repair or replace any product or part deemed to be defective in material or workmanship within
specified warranty time period. All product determinations and / or repairs will take place at The Company repair facility or at a certified warranty
location designated by The Company. The Company will coordinate and be responsible for all freight expenses associated with valid war -
ranty claims. Freight and shipping expenses associated with abuse or misuse will be back charged to the Distributor/Customer. The Company
reserves the right to modify, alter or improve any part / parts without incurring any obligation to replace any part / parts previously sold without
such modified, altered or improved part / parts. In no event shall the seller or manufacturer of the product be liable for special, incidental, or
consequential damages, including loss of profits, whether or not caused by or resulting from the negligence of seller and / or the manufacturer
of the product unless specifically provided herein. This warranty shall not apply to any products or portions there of which have been
subjected to abuse, misuse, improper installation or operation, lack of recommended maintenance, electrical failure or abnormal con-
ditions, and to products which have been tampered with, altered, modified, repaired, reworked by anyone not approved or authorized
by the Company or used in any manner inconsistent with the provisions of the above or any instructions or specifications provided
with or for the product. Any and all unauthorized onsite warranty work conducted by unauthorized personnel or any outside person(s), is not
covered by The Company unless the work has been pre-authorized by a predetermined manufacturer representative. This warranty excludes
wearable parts and/or consumables.
Defective or failed material or equipment shall be held at the purchaser’s premises until authorization has been granted by The Company to re -
turn or dispose of defective products. Products returned to The Company for inspection must be returned with a manufacturer authorized Return
Material Authorization (RMA), and must be packaged to The Company’s specifications to avoid damage during shipment. Any unauthorized
return of equipment will be declined at the dock by The Company. Any non-approved items returned with approved returned items are subject
to rejection and will not be credited. Credit will be issued for material found to be defective upon The Company’s inspection based on prices at
time of purchase.
TO OBTAIN SERVICE CONTACT NATIONAL FLOORING EQUIPMENT, INC. TOLL FREE AT 800-245-0267 FOR A REPAIR
AUTHORIZATION NUMBER. COD FREIGHT RETURNS WILL NOT BE ACCEPTED. FREIGHT COLLECT SHIPMENTS WILL
NOT BE ACCEPTED. WARRANTY REPAIRS MUST BE ACCOMPANIED BY DATE OF PURCHASE RECEIPT AND A RETURN/
REPAIR AUTHORIZATION NUMBER.
RETURN/REPAIR AUTHORIZATION NUMBER: _____________________________
MACHINE SERIAL NUMBER: ____________________________________________