21
Troubleshooting
1.
If the meter does not display a message after inserting a test strip:
POSSIBLE CAUSE
WHAT TO DO
Batteries exhausted.
Replace the batteries.
Test strip inserted upside down
or incompletely.
Insert the test strip with contact
bars end first and facing up.
Defective meter or test strips. Please contact customer services.
2.
If the test does not start after applying the sample:
POSSIBLE CAUSE
WHAT TO DO
Insufficient blood sample.
Repeat the test using a new test
strip with larger volume of blood
sample.
Defective test strip.
Repeat the test with a new test
strip.
Sample applied after automatic
switch-off (1 minute after last
user action).
Repeat the test with a new test
strip.
Apply sample only when
flashing ” ” appears on the
display.
Defective meter.
Please contact customer services.
3.
If the control solution testing result is out of range:
POSSIBLE CAUSE
WHAT TO DO
Error in performing the test.
Read instructions thoroughly and
repeat the test again.
Control solution vial was
poorly shaken.
Shake the control solution
vigorously and repeat the test
again.