20
SYSTEM TROUBLESHOOTING
If you follow the recommended action but the problem persists,
please call your local customer service.
Error Messages
MESSAGE WHAT IT MEANS
WHAT TO DO
E-b
Appears when the
batteries are too low.
Replace the battery immediately.
E-U
Appears when a used
test strip is inserted.
Repeat with a new test strip.
E-2
Appears when the strip/
code chip is expired.
Make sure the date you set on the
meter is correct and check the
expiry date shown on the
packaging. If the problem persists,
repeat with a new code chip.
E-t
Appears when ambient
temperature is above or
below system operation
range.
Repeat the test after the meter
and test strip are within the
operation temperature range.
E-0
E-A
E-E
E-C
Problem with the meter.
Repeat the test with a new test
strip. If the meter still does not
work, please contact the customer
service for assistance.
E-F
Appears when test strip
is
removed
while
counting
down,
or
insufficient
blood
volume.
Review the instructions and
repeat test with a new strip.
If the problem persists, please
contact the local customer service
for help.
E-8
Appears when the code
chip is not inserted
before testing or the
meter does not support
certain parameters.
Check the code chip is inserted for
coding correctly. Make sure the
code chip you used supports the
parameter. If the problem persists,
please contact the local customer
service for help.