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TROUBLE SHOOTING

FAX DEVICE WILL NOT DIAL

DUET SWITCH 1 in its default configuration, is programmed to remove
your FAX DEVICE from the telephone line and only connect your Fax
Device to the telephone line when you are sending or receiving a Fax
Transmission.

By doing so, DUET SWITCH 1 can ENSURE that your FAX DEVICE will
NEVER INTERFERE with an incoming or outgoing telephone call.

However, a small number of Fax Devices will NOT DIAL when connected
to DUET SWITCH 1 in this way.

If your Fax Device WILL NOT DIAL out when connected to DUET SWITCH
1, then you should set Dip Switch 2 to the ON position.

When Dip Switch 2 is set to the ON position, DUET SWITCH 1 will leave
your Fax Device connected to your telephone line when your line is not
in use. It will then remove it from the telephone line whenever you pick
up a telephone to make an outgoing call or whenever you receive an
incoming call.

If you require Dip Switch 2 to be set to the ON position, you MUST set
to your FAX DEVICE to answer on THREE or MORE RINGS. This will
ensure that your Fax Device does not interfere with incoming telephone
calls. Providing you do so, this setting will not interfere with your Line
Sharing requirements.

If SW2 is set to ON -

    Fax  REQUIRES connection to the telephone line to dial

If SW2 is set to OFF -

             Fax DOES NOT REQUIRE connection to the line to dial
.

Page 8   National Communications

Summary of Contents for DUET SWITCH 1

Page 1: ...DUET SWITCH 1 USER GUIDE For Technical Assistance Please Phone 07 5596 5128 ...

Page 2: ...Page 2 National Communications INSTALLATION DIAGRAM ...

Page 3: ... Machines or Fax Modem devices cannot answer the very short ring bursts associated with the incoming Fax Stream Duet ring pattern Less than 5 of Fax Devices have this problem You can test to determine if your Fax Device is suitable for operation with our DUET SWITCH 1 device by connecting it direct to your telephone line set it to answer mode and then ring your FaxStream Duet number with a separat...

Page 4: ... FAX MACHINE or Fax Modem to AUTO ANSWER on 2 or more rings If you are using a Fax Modem device please ensure that this device is set to FAX RECEIVE ONLY If you are using a FAX MACHINE please ensure that it is set to FAX RECEIVE ONLY ie please ensure any Fax Phone switching settings are disabled 7 Connect the supplied POWER ADAPTOR switch the POWER ON and installation is complete 8 Test your syste...

Page 5: ...gh and ring any telephone s connected to the PRIMARY NUMBER PORT of DUET SWITCH 1 By doing so any or all telephones connected to the PRIMARY NUMBER PORT of your device will not ring whenever a Facsimile Transmission is being received Your extension telephones telephones in other rooms which are not connected to DUET SWITCH 1 will ring until your FAX DEVICE has answered If you wish to receive Fax t...

Page 6: ...ICE does not ever answer incoming voice calls WHEN USING THE ANSWERING MACHINE IN YOUR FAX DEVICE If your Fax Device has an integrated Answering Machine then you should use our alternative DUET SWITCH 2 device This product can be set to connect incoming unanswered phone calls to your FAX DEVICE after an 8 ring delay so that it can record messages ADSL USERS DUET SWITCH 1 will not interfere with yo...

Page 7: ...on does NOT PASS this first full ring as it analyses this ring as part of its Fax detection process This means that if your CLI CND reading device is connected to DUET SWITCH 1 CLI CND information will NOT pass through to your CLI CND reading device If your CLI CND reading device is NOT connected to DUET SWITCH it will receive the CLI If you plan to use the Calling Line Identification CLI service ...

Page 8: ...the ON position When Dip Switch 2 is set to the ON position DUET SWITCH 1 will leave your Fax Device connected to your telephone line when your line is not in use It will then remove it from the telephone line whenever you pick up a telephone to make an outgoing call or whenever you receive an incoming call If you require Dip Switch 2 to be set to the ON position you MUST set to your FAX DEVICE to...

Page 9: ...usually display a warning such as Line In Use If your TELEPHONES WILL NOT DIAL out when connected to DUET SWITCH 1 then you should set Dip Switch 4 to the ON position When Dip Switch 4 is set to the ON position DUET SWITCH 1 will leave your Telephones connected to your telephone line when your line is not in use The only difference you will experience with this switch change is that the telephones...

Page 10: ... Please ensure that you understand the significance of each switch as described elsewhere in this User Guide before altering their position If SW2 is set to ON Fax REQUIRES connection to the telephone line to dial If SW2 is set to OFF Fax DOES NOT REQUIRE connection to the line to dial If SW4 is set to ON CallerID device IS connected to Primary Number port If SW4 is set to OFF CallerID device NOT ...

Page 11: ... 2 device also has several other useful features that may be important for some users With DUET SWITCH 2 You can also transfer Fax calls sent to your Normal Number to your Fax device This is useful for those customers that have used the same number in the past for Voice and Fax If you have telephones connected to other telephone sockets then you will only hear ONE ring whenever a Fax call is sent ...

Page 12: ...e and a written statement about the nature of the problem The obligation is solely to repair or replace the product The warrantor is not liable for any incidental or consequential damages due to such defects This Warranty shall not apply to any unit which has been subject to alteration modification abuse negligence accident external voltage lightning surge or used in any manner contrary to these i...

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