Maintenance and Support
40
10.3
Support
In the case of faults that can neither be resolved using this manual nor by our FAQs,
please contact our technical support by phone, fax or email. We would be happy to
support you.
If a problem cannot be solved in this way, our
send-in-service
will help you after
consultation with our technical support. The repair work will be carried out as soon as
possible upon receipt of the defective machine.
In order not to endanger your production processes, you can obtain a substitute
machine while repairs are being carried out. If the defect is not covered under any
claim or warranty, all applicable shipping and repair costs are to be paid by the buyer.
In this case we reserve the right to charge a rental fee for the machine on hire. For
this purpose, a rental contract shall be concluded for the machine on hire. For further
information regarding this rental contract, please contact our technical support.
Our support:
Office:
+49 351 89 66 91 00
Technical support:
+49 351 89 66 91 05
Fax:
+49 351 89 66 91 99
Email:
Website:
www.fill-systems.com
Fig. 39: QR code to
our FAQ
Under no circumstances should you return your machine to us
before first consulting our technical support team and clarifying
the situation. If it is absolutely necessary to return your
machine to us, for example for repairs, this may be done only as
described in the chapter
Maintenance and Support: Transport
and storage
- in a cleaned, disassembled and securely packed
state. In the case of machines that are not returned to us in a
clean state, we shall charge an additional cleaning fee. This shall
be calculated based on the required cleaning time and our
applicable hourly rate for the same.
