Napoleon TravelQ PRO285N, Manual

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15
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Troubleshooting
Problem Possible Causes Solution
Low heat / Low flame when valve
turned to high.
Blockage of gas.
Improper preheating.
Propane regulator in “low flow”
state.
For natural gas - undersized supply
line.
Check for spider webs in the burner or
orifice.
Preheat grill with main burners on high
for 5 to 10 minutes.
Ensure lighting procedure is followed
carefully. All gas grill valves must be
in the off position when the tank valve
is turned on. Turn tank on slowly to
allow pressure to equalize. See lighting
instructions.
Pipe must be sized according to
installation code.
Excessive flare-ups/uneven heat. Improper preheating.
Excessive grease and ash build up
in drip pan.
Preheat grill with both main burners on
high for 5 to 10 minutes.
Clean drip pan regularly. Do not line
pan with aluminum foil. Refer to
cleaning instructions.
Burners burn with yellow flame,
accompanied by the smell of gas.
Possible spider web or other
debris.
Thoroughly clean burner by removing.
See general maintenance instructions.
Burner will not light with the igniter,
but will light with a match.
Jet-fire outlet is dirty or clogged. Clean jet-fire outlet with a soft bristle
brush.
“Paint” appears to be peeling inside
lid or hood.
Grease build-up on inside surfaces. This is not a defect. The peeling is
caused by hardened grease, which
dries into paint-like shards that flake
off. Regular cleaning will prevent this.
See cleaning instructions.
Burner output on “high” setting
is too low. (Rumbling noise and
fluttering blue flame at burner
surface.)
Lack of gas.
Supply hose is pinched.
Dirty or clogged orifice.
Spider webs or other matter in
venturi tube.
Check gas level in propane cylinder.
Reposition supply hose as necessary.
Clean burner orifice.
Clean out venturi tube.
Humming regulator. Normal occurrence on hot days. This is not a defect. It is caused by
internal vibrations in the regulator
and does not affect the performance
or safety of the gas grill. Humming
regulators will not be replaced.