13
EN
www.napoleon.com
www.napoleon.com
N415-0580 Sep 17.19
N415-0580 Sep 17.19
Troubleshooting
Problem
Possible Causes
Solution
Low heat / Low flame
when valve turned to high.
Improper lighting procedure.
Improper preheating.
Ensure lighting procedure is followed carefully.
All gas grill valves must be in the off position
when the tank valve is turned on. Turn tank on
slowly to allow pressure to equalize. See lighting
instructions.
Pipe must be sized according to installation code.
preheat grill with main burners on high for 10
minutes.
Excessive flare-ups/
uneven heat.
Sear plates installed incorrectly.
Improper preheating.
excessive grease and ash build on sear
plates and in drip pan.
ensure sear plates are installed with the holes
towards the front and the slots on the bottom. See
assembly instructions.
preheat grill with main burners on high for 10
minutes.
Clean sear plates and drip pan regularly. Do not
line pan with aluminum foil. Refer to cleaning
instructions.
Burners burn with yellow
flame, accompanied by
the smell of gas.
possible spider web or other debris, or
improper air shutter adjustment.
Thoroughly clean burner by removing.
See general maintenance instructions.
Open air shutter slightly according to combustion
air adjustment instructions.
(This must be done by a qualified gas installer.)
Flames lift away from
burner, accompanied
by the smell of gas, and
possibly difficulties in
lighting.
Improper air shutter adjustment.
Close air shutter slightly according to combustion
air adjustment instructions. (This must be done by
a qualified gas installer.)
Rear and Side burners will
not light with the igniter
but will light with a match.
Dead battery / or installed incorrectly.
Loose electrode wire or switch terminal
wire.
Lifting flames on burner.
Replace with premium heavy duty battery.
Check that electrode wire is firmly pushed onto
the terminal on the back of the igniter. Check that
the lead wires from the module to the ignition
switch (if equipped) are firmly pushed onto their
respective terminals.
Close air shutter slightly - see previous problem.
Main burner will not light
with the igniter but will
light with a match.
Jet-fire outlet is dirty or clogged.
Clean jet-fire outlet with a soft bristle brush.
