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www.napoleon.com
www.napoleon.com
N415-0580-AU REV - MAy 11.22
N415-0580-AU REV - MAy 11.22
Troubleshooting
Problem
Possible Causes
Solution
Low heat / Low flame
when valve turned to high.
Improper lighting procedure.
Improper preheating.
Ensure lighting procedure is followed carefully.
All gas grill valves must be in the off position
when the tank valve is turned on. Turn tank
on slowly to allow pressure to equalize. See
lighting instructions.
Pipe must be sized according to installation
code.
Preheat grill with main burners on high for 10
minutes.
Excessive flare-ups/
uneven heat.
Sear plates installed incorrectly.
Improper preheating.
Excessive grease and ash build on sear
plates and in drip pan.
Ensure sear plates are installed with the holes
towards the front and the slots on the bottom.
See assembly instructions.
Preheat grill with main burners on high for 10
minutes.
Clean sear plates and drip pan regularly. Do
not line pan with aluminum foil. Refer to
cleaning instructions.
Burners burn with yellow
flame, accompanied by
the smell of gas.
Possible spider web or other debris, or
improper air shutter adjustment.
Thoroughly clean burner by removing.
See general maintenance instructions.
Open air shutter slightly according to
combustion air adjustment instructions.
(This must be done by a qualified gas installer.)
Flames lift away from
burner, accompanied
by the smell of gas, and
possibly difficulties in
lighting.
Improper air shutter adjustment.
Close air shutter slightly according to
combustion air adjustment instructions. (This
must be done by a qualified gas installer.)
Main burner will not light
with the igniter but will
light with a match.
Jet-fire outlet is dirty or clogged.
Clean jet-fire outlet with a soft bristle brush.
Humming regulator.
Normal occurrence on hot days.
This is not a defect. It is caused by internal
vibrations in the regulator and does not affect
the performance or safety of the gas grill.
Humming regulators will not be replaced.
Burners will not cross light
each other.
Dirty or corroded cross light brackets.
Clean or replace as required.
