15
www.napoleon.com
N415-0574-AU REV A JUN 08.22
Troubleshooting
Problem
Possible Causes
Solution
Low heat / Low flame
when valve turned to high.
Improper lighting procedure.
Improper preheating.
Ensure lighting procedure is followed
carefully.
All gas grill valves must be in the off
position when the tank valve is turned on.
Turn tank on slowly to allow pressure to
equalize. See lighting instructions.
Pipe must be sized according to installation
code.
Preheat grill with main burners on high for
10 minutes.
Excessive flare-ups/
uneven heat.
Sear plates installed incorrectly.
Improper preheating.
Excessive grease and ash build on
sear plates and in drip pan.
Ensure sear plates are installed with the
holes towards the front and the slots on
the bottom. See assembly instructions.
Preheat grill with main burners on high for
10 minutes.
Clean sear plates and drip pan regularly. Do
not line pan with aluminum foil. Refer to
cleaning instructions.
Burners burn with yellow
flame, accompanied by
the smell of gas.
Possible spider web or other debris,
or improper air shutter adjustment.
Thoroughly clean burner by removing.
See general maintenance instructions.
Open air shutter slightly according to
combustion air adjustment instructions.
(This must be done by a qualified gas
installer.)
Flames lift away from
burner, accompanied
by the smell of gas, and
possibly difficulties in
lighting.
Improper air shutter adjustment.
Close air shutter slightly according to
combustion air adjustment instructions.
(This must be done by a qualified gas
installer.)
Main burner will not light
with the igniter but will
light with a match.
Jet-fire outlet is dirty or clogged.
Clean jet-fire outlet with a soft bristle
brush.
Humming regulator.
Normal occurrence on hot days.
This is not a defect. It is caused by internal
vibrations in the regulator and does not
affect the performance or safety of the
gas grill. Humming regulators will not be
replaced.
Burners will not cross light
each other.
Dirty or corroded cross light brackets. Clean or replace as required.
