18
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N415-0537 JUN 24.19
Troubleshooting
Problem
Possible Causes
Solution
Low heat / Low
flame when valve
turned to high.
For propane - improper lighting
procedure.
For natural gas - undersized supply
line.
For both gases - improper
preheating.
Ensure lighting procedure is followed carefully. All gas
grill valves must be in the off position when the tank valve
is turned on. Turn tank on slowly to allow pressure to
equalize. See lighting instructions.
Pipe must be sized according to installation code.
Preheat grill with both main burners on high for 10 to 15
minutes.
Excessive flare-ups/
uneven heat.
Sear plates installed incorrectly.
Improper preheating.
Excessive grease and ash build on
sear plates and in drip pan.
Ensure sear plates are installed with the holes towards
the front and the slots on the bottom. See assembly
instructions.
Preheat grill with both main burners on high for 10 to 15
minutes.
Clean sear plates and drip pan regularly. Do not line pan
with aluminum foil. Refer to cleaning instructions.
Burners burn with
yellow flame,
accompanied by the
smell of gas.
Possible spider web or other
debris, or improper air shutter
adjustment.
Thoroughly clean burner by removing. See general
maintenance instructions. Open air shutter slightly
according to combustion air adjustment instructions. (This
must be done by a qualified gas installer.)
Flames lift away
from burner,
accompanied by the
smell of gas, and
possibly difficulties
in lighting.
Improper air shutter adjustment.
Close air shutter slightly according to combustion air
adjustment instructions. (This must be done by a qualified
gas installer.)
Rear and Side
burners will not
light with the igniter
but will light with a
match.
Dead battery / or installed
incorrectly.
Loose electrode wire or switch
terminal wires.
Lifting flames on burner.
Replace with premium heavy-duty battery.
Check that electrode wire is firmly pushed onto the
terminal on the back of the igniter. Check that the lead
wires from the module to the ignition switch (if equipped)
are firmly pushed onto their respective terminals.
Close air shutter slightly - see previous problem.
Main burner will not
light with the igniter
but will light with a
match.
Jet-fire outlet is dirty or clogged.
Clean jet-fire outlet with a soft bristle brush.
Humming regulator.
Normal occurrence on hot days.
This is not a defect. It is caused by internal vibrations in the
regulator and does not affect the performance or safety of
the gas grill. Humming regulators will not be replaced.
Burners will not
cross light each
other.
Dirty or corroded cross light
brackets.
Clean or replace as required.
“Paint” appears to
be peeling inside lid
or hood.
Grease build-up on inside surfaces.
This is not a defect. The finish on the lid and hood is
porcelain and will not peel. The peeling is caused by
hardened grease, which dries into paint-like shards, that
flake off. Regular cleaning will prevent this. See cleaning
instructions.
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6/24/2019 12:46:41 PM
