Napoleon PRO285X, Manual

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12
EN
www.napoleon.com N415-0437 AUG 04.20
Troubleshooting
Problem Possible Causes Solution
Low heat / Low flame
when valve turned to
high.
Blockage of gas.
Improper preheating.
Cylinder freezing up.
Check for spider webs in the burner or
orifice.
Preheat grill with main burners on high
for 5 to 10 minutes.
When cooking for long periods of time,
or when the cylinder is close to being
empty, or low outside air temperatures,
1 lb cylinders do not have enough
wetted surface area to allow liquid
propane to turn to vapor. Put on a fresh
1 lb cylinder or hook-up to a 20 lb tank.
Excessive flare-ups/
uneven heat.
Improper preheating.
Excessive grease and ash build up
in drip pan.
Preheat grill with both main burners on
high for 5 to 10 minutes.
Clean drip pan regularly. Do not line pan
with aluminum foil. Refer to cleaning
instructions.
Burners burn with
yellow flame,
accompanied by the
smell of gas.
Possible spider web or other debris,
or improper air shutter adjustment.
Thoroughly clean burner by removing.
See general maintenance instructions.
Open air shutter slightly according to
combustion air adjustment instructions.
(This must be done by a qualified gas
installer.)
Flames lift away from
burner, accompanied
by the smell of gas, and
possibly difficulties in
lighting.
Improper air shutter adjustment. Close air shutter slightly according to
combustion air adjustment instructions.
(This must be done by a qualified gas
installer.)
Burner will not light
with the igniter but will
light with a match.
Jet-fire outlet is dirty or clogged. Clean jet-fire outlet with a soft bristle
brush.
Humming regulator. Normal occurrence on hot days. This is not a defect. It is caused by
internal vibrations in the regulator
and does not affect the performance
or safety of the gas grill. Humming
regulators will not be replaced.
“Paint” appears to be
peeling inside lid or
hood.
Grease build-up on inside surfaces. This is not a defect. The peeling is
caused by hardened grease, which dries
into paint-like shards that flake off.
Regular cleaning will prevent this. See
cleaning instructions.
Burner output on “high”
setting is too low.
(Rumbling noise and
fluttering blue flame at
burner surface.)
Lack of gas.
Supply hose is pinched.
Dirty or clogged orifice.
Spider webs or other matter in
venturi tube.
Check gas level in propane cylinder.
Reposition supply hose as necessary.
Clean burner orifice.
Clean out venturi tube.