Napoleon PRESTIGE V 450, Instruction Manual

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Problem Possible Causes Solution
Burner will not light with the
igniter, but will light with a
match.
Dead battery / or installed
incorrectly.
Loose electrode wire or
switch terminal wires.
Wrong replacement igniter.
Improper gap at electrode tip.
Replace with heavy duty battery.
Check that electrode wire is firmly pushed onto the
terminal on the back of the igniter. Check that the
lead wires from the module to the ignition switch (if
equipped) are firmly pushed onto their respective
terminals.
One spark systems must use a one spark igniter.
Ensure that the collector box is tight and the gap
between the electrode end and the collector box is
between 1/8” - 3/16” (3mm-5mm). The gap can be
adjusted by bending the box in or out.
Humming regulator. Normal occurrence on hot
days.
This is not a defect. It is caused by internal vibrations in
the regulator and does not affect the performance or
safety of the gas grill. Humming regulators will not be
replaced.
Burners will not cross light
each other.
Plugged ports along back of
burner.
Clean burner ports. See burner maintenance
instructions.
“Paint” appears to be peeling
inside lid or hood.
Grease build-up on inside
surfaces.
This is not a defect. The finish on the lid and hood is
porcelain, and will not peel. The peeling is caused by
hardened grease, which dries into paint-like shards, that
flake off. Regular cleaning will prevent this. See cleaning
instructions.
Burner output on “high”
setting is too low. (Rumbling
noise and fluttering blue
flame at burner surface.)
Lack of gas.
Supply hose is pinched.
Dirty or clogged orifice.
Spider webs or other matter
in venturi tube.
Check gas level in propane cylinder.
Reposition supply hose as necessary.
Clean burner orifice.
Clean out venturi tube.
Infrared burner (if equipped)
flashes back (during
operation the burner
abruptly makes a loud
“whoosh” sound, followed by
a continuous blow-torch type
sound and grows dim.)
Ceramic tiles overloaded with
grease drippings and build-up.
Ports are clogged.
Burner overheated due to
inadequate ventilation (too
much grill surface covered by
griddle or pan.)
Cracked ceramic tile.
Leaking gasket surrounding
the ceramic tile, or a weld
failure in the burner housing.
Turn burner off and allow to cool for at least two
minutes. Relight burner and burn on high for at least
five minutes or until the ceramic tiles are evenly glowing
red.
Ensure that no more than 75% of the grill surface is
covered by objects or accessories. Turn burner off and
allow to cool for at least two minutes, then relight.
Allow burner to cool and inspect very closely for
cracks. If any cracks are found, contact your authorized
Napoleon dealer to order a replacement burner
assembly.
Contact your authorized Napoleon dealer for
instructions on ordering a replacement burner
assembly.