Napoleon PRESTIGE 500, User Instruction

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www.napoleongrills.com
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KEEP YOUR RECEIPT AS PROOF OF PURCHASE TO VALIDATE YOUR WARRANTY.
Ordering Replacement Parts
Warranty Information
MODEL:
DATE OF PURCHASE:
SERIAL NUMBER:
(Record information here for easy reference)
Before contacting the Customer Solutions Department, check the Napoleon Grills Website for more extensive
cleaning, maintenance, troubleshooting and parts replacement instructions at www.napoleongrills.com .
Contact the factory directly for replacement parts and warranty claims. Our Customer Solutions Department is
available between 9 AM and 5 PM (Eastern Standard Time) at 1-866-820-8686, fax at 1-705-727-4282 or e-mail
grills@napoleonproducts.com . To process a claim, we must be provided with the following information:
1. Model and serial number of the unit.
2. Part number and description.
3. A concise description of the problem (‘broken’ is not sufficient).
4. Proof of purchase (photocopy of the invoice).
In some cases the Customer Solutions Representative could request to have the parts returned to the factory
for inspection before providing replacement parts. These parts must be shipped prepaid to the attention of the
Customer Solutions Department with the following information enclosed:
1. Model and serial number of the unit.
2. A concise description of the problem (‘broken’ is not sufficient).
3. Proof of purchase (photocopy of the invoice).
4. Return Authorization Number - provided by the Customer Solutions Representative.
Before contacting Customer Solutions Representative, please note that the following items are not covered by
the warranty:
• Costs for transportation, brokerage or export duties.
• Labor costs for removal and reinstallation.
• Costs for service calls to diagnose problems.
• Discoloration of stainless steel parts.
• Part failure due to lack of cleaning and maintenance, or use of improper cleaners (oven cleaner
or other harsh chemicals).