Napoleon BISZ300FT, Manual

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EN
Troubleshooting
Problem Possible Causes Solution
Low heat / Low flame
when valve turned
to high.
For propane - improper lighting
procedure.
For natural gas - undersized
supply line.
For both gases - improper
preheating.
Ensure lighting procedure is followed carefully. All
gas grill valves must be in the off position when the
tank valve is turned on. Turn tank on slowly to allow
pressure to equalize. See lighting instructions.
Pipe must be sized according to installation code.
Preheat grill with both main burners on high for 10 to
15 minutes.
Excessive flare-ups/
uneven heat.
Sear plates installed incorrectly.
Improper preheating.
Excessive grease and ash build on
sear plates and in drip pan.
Ensure sear plates are installed with the holes towards
the front and the slots on the bottom. See assembly
instructions.
Preheat grill with both main burners on high for 10 to
15 minutes.
Clean sear plates and drip pan regularly. Do not line
pan with aluminum foil. Refer to cleaning instructions.
Burners burn with
yellow flame,
accompanied by the
smell of gas.
Possible spider web or other
debris, or improper air shutter
adjustment.
Thoroughly clean burner by removing. See general
maintenance instructions. Open air shutter slightly
according to combustion air adjustment instructions.
(This must be done by a qualified gas installer.)
Burner will not light
with the igniter,
but will light with a
match.
Dead battery / or installed
incorrectly.
Loose electrode wire.
Wrong replacement igniter.
Improper gap at electrode tip.
Lifting flames on burner.
Replace with heavy duty ‘AAA’ battery.
Check that electrode wire is firmly pushed onto the
terminal on the back of the igniter.
One spark systems must use a one spark igniter.
Ensure that the collector box is tight and the gap
between the electrode end and the collector box is
between 1/8” - 3/16” (3mm-5mm). The gap can be
adjusted by bending the box in or out.
Close air shutter slightly - see previous problem.
“Paint” appears to be
peeling inside lid or
hood.
Grease build-up on inside
surfaces.
This is not a defect. The finish on the lid and hood is
porcelain, and will not peel. The peeling is caused by
hardened grease, which dries into paint-like shards,
that will flake off. Regular cleaning will prevent this. See
cleaning instructions.
Burner output on
“high” setting is
too low. (Rumbling
noise and fluttering
blue flame at burner
surface.)
Lack of gas.
Supply hose is pinched.
Dirty or clogged orifice.
Spider webs or other matter in
venturi tube.
Cracked ceramic tile.
Check gas level in propane cylinder.
Reposition supply hose as necessary.
Clean burner orifice.
Clean out venturi tube.
Order replacement burner from your Authorized
Napoleon dealer.