Napoleon BIPRO 500, Instruction Manual

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EN
Troubleshooting
Problem Possible Causes Solution
Low heat / Low flame when
valve turned to high.
For propane - improper lighting
procedure.
For natural gas - undersized supply line.
For both gases - improper preheating.
Ensure lighting procedure is followed
carefully. All gas grill valves must be
in the off position when the tank valve
is turned on. Turn tank on slowly to
allow pressure to equalize. See lighting
instructions.
Pipe must be sized according to
installation code.
Preheat grill with both main burners on
high for 10 to 15 minutes.
Excessive flare-ups/uneven
heat.
Sear plates installed incorrectly.
Improper preheating.
Excessive grease and ash build on sear
plates and in drip pan.
See assembly instructions.
Preheat grill with main burners on high
for 10 to 15 minutes.
Clean sear plates and drip pan regularly.
Do not line pan with aluminum foil.
Refer to cleaning instructions.
Burners burn with yellow
flame, accompanied by the
smell of gas.
Possible spider web or other debris in
burner.
Thoroughly clean burner by removing.
See general maintenance instructions.
Rear and Side burners will
not light with the igniter, but
will light with a match.
Dead battery / or installed incorrectly.
Loose electrode wire or switch terminal
wires.
Replace with heavy duty premium
battery.
Check that electrode wire is firmly
pushed onto the terminal on the back
of the igniter. Check that the lead wires
from the module to the ignition switch
(if equipped) are firmly pushed onto
their respective terminals.
Main burner will not light
with the igniter, but will light
with a match.
Jet-fire outlet is dirty or clogged. Clean jet-fire outlet with a soft bristle
brush.
Humming regulator. Normal occurrence on hot days. This is not a defect. It is caused by
internal vibrations in the regulator
and does not affect the performance
or safety of the gas grill. Humming
regulators will not be replaced.
Burners will not cross light
each other.
Dirty or corroded cross light brackets. Clean or replace as required.
“Paint” appears to be peeling
inside lid or hood.
Grease build-up on inside surfaces. This is not a defect. The finish on the
lid and hood is porcelain, and will
not peel. The peeling is caused by
hardened grease, which dries into
paint-like shards, that flake off. Regular
cleaning will prevent this. See cleaning
instructions.