EN
W415-1699 / 02.08.17
25
replacement parts
8.0 troubleshooting
SYMPTOM
PROBLEM
TEST SOLUTION
Dim or no fl ame
Flame brightness not selected
See “OPERATING INSTRUCTIONS” section.
Flame LED’s are burnt out
Inspect the LED and replace them if necessary
Main PCB Board burnt out
Inspect the Main PCB Board and replace if necessary
Ember bed is not
glowing or dimming
Brightness not selected
See “OPERATING INSTRUCTIONS” section.
Ember LED’s are burnt out
Inspect the ember bed LED’s and replace if necessary
Main PCB Board burnt out
Inspect the Main PCB Board and replace if necessary
No warm air coming
out of appliance
Heater setting not selected
See “OPERATING INSTRUCTIONS” section.
Heater has been locked out
See “OPERATING INSTRUCTIONS” section..
Room temp. is higher than
appliance setting (if set to
room temp)
Reset temperature setting
Appliance has overheated
and safety thermal switch has
tripped
Unplug power or turn-off the circuit breaker, allow appliance to cool for
15 minutes
Heater is burnt out
Inspect the blower and heater and replace it if necessary
Appliance turns off
and will not turn on
House circuit breaker has
tripped
Reset house circuit breaker
Appliance’s fuse has blown
Replace the fuse.
Appliance has overheated
and safety thermal switch has
tripped
Unplug power or turn-off the circuit breaker, allow appliance to cool for
15 minutes to reset the thermal switch, then plug in or turn it on.
Appliance will not
come on when
power button/
switch is put into the
“ON” position
Appliance is not plugged into
an electrical outlet
Check plug and plug it in
Hard wire connections are not
correct (if applicable)
See “HARD WIRING INSTALLATION” section.
Appliance has overheated
and safety thermal switch has
tripped
Unplug power or turn-off the circuit breaker, allow appliance to cool for
15 minutes, then plug in or turn the breaker on.
Circuit board is burnt out
Inspect the circuit board and replace it if necessary.
Remote control
does not work
Low/dead batteries
Replace batteries in remote control.
Remote receiver malfunction
Ensure remote receiver is not blocked. Replace control panel.
Heater shuts off
automatically
Room is too warm
The heater has a built-in thermostat so it will shut off automatically once
the pre-set temperature is reached. It will also turn on automatically if the
room temperature drops below the pre-set temperature
•
Turn off the appliance completely and let cool before servicing. Only a qualifi ed service person should service
and repair this electric appliance.
!
WARNING
Touch panel /
Remote Control do
not work
The front glass is moved or
not secured properly.
Unplug the appliance, if the appliance is recessed to the wall, shut off
house circuit breaker. Ensure the front glass is in the correct location and
is sitting fl at to the appliance touch panel. After 10 seconds, plug or turn
on the appliance to reset it.
Care must be taken when removing and disposing of any broken glass or damaged components. Be sure to
vacuum up any broken glass from inside the appliance before operation.
note:
