MESSENGER SCREENS
Specific messages regarding your account, line-up changes, temporary
outages or
weather patterns can be transmitted directly to your Digital Set-Top Box by
way of MESSENGER SCREENS.
Once read, some MESSENGER SCREENS are temporary, and go away after a few seconds, or
are removed by pressing the “OK” button on your remote. Others may require you to contact your
service and address certain issues in order to be removed.
4.3 Problem Solving
REPAIR SERVICE
If you need help installing your Digital Set-Top Box, cannot solve Digital Set-Top Box problems
after you have reviewed the following section,
are having trouble with your cable signal, or have forgotten your PIN-code, please contact your
customer service representative.
PROBLEM
POSSIBLE CAUSE
SUGGESTIONS
No Red or Green LED lights appear on the front panel display of your Digital Set-Top
Box.
Your box is not plugged in properly.
Make sure the power cord is plugged in correctly and the power outlet is working
properly.
The Digital Set-Top Box does not respond to your Remote Control.
1. The Digital Set-Top Box is in standby mode.
2. Something, such as furniture, is blocking the path between the Remote Control
and the Digital Set-Top Box.
3. The batteries in the Remote Control need to be replaced.
Check that nothing is blocking the front panel of your Digital Set-Top Box. In CABLE
MODE, Press the POWER button on the Remote Control. This will bring the Digital Set-Top
Box out of standby mode.
If there is still a problem, try to operate your Digital Set-Top Box using the front
panel buttons.
If this does not work, your Digital Set-Top Box may be at fault. But if this works, you
should replace the batteries on your Remote Control. If replacing the batteries properly
(check the + and - position) doesn’t work, then your Remote Control may have problems.
Summary of Contents for DMT 1761
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