10. Safety notices
Troubleshooting
In case of any problems with the device, we suggest to save your data and restart the phone. If
the problem persists, refer to the below advices and apply the following suggestions in
the event of experiencing issues with any part of the device.
USB – check whether the phone is correctly connected to the other device. Check the
USB connection method in phone settings (shortcut available in the notifications
screen). If that is not the cause, use another USB cable.
Internet / Wi-Fi – check whether the phone is working in the airplane mode (the
airplane mode disables use of any functions offered by wireless networks). Check
network signal strength. Check whether this function is activated.
Bluetooth – check availability options of the Bluetooth devices you are currently
using. Make sure that both devices remain within the Bluetooth range and whether
there are any objects which may interfere with connection (tip – some LCD screens
absorb magnetic waves. Make sure that you have enough free memory in your device
to transfer the files. Check whether the both devices work in airplane mode (the
airplane mode blocks Bluetooth operation).
Sounds – make sure that sounds are not muted and verify other sound settings. Check
whether the cord is correctly plugged into 3.5mm miniJack socket. Some miniJack
cables may differ from other. This can also be the reason - check another cable.
Photos and screenshots – check whether the camera lens are not obstructed. Check
whether the device has enough free memory.
Although the battery is being loaded, its charging level keeps declining – turn off all
functionalities like Wi-Fi, Bluetooth, and then lower the screen brightness (these
options use most of the device’s battery), while turning on airplane mode. These
simple steps improve the battery charging pace. It is recommended to charge the
battery using the supplied charger, rather than USB port of a PC.
If the problems persists, contact the device supplier.
Creating screenshots
It is possible at any time to create a screenshot and save it to the device’s memory. In order to
create a screenshot, press and hold On/Off and Volume (-) buttons. This will create a
screenshot and save it to the device’s memory in
Pictures
Screenshots.
Protection of personal data and important information
It is recommended to make backup copies of important files on a regular basis.
MyPhone company is not liable for loss of any data.
