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9. HELP AND TROUBLESHOOTING
9.1. Troubleshooting
This section describes some common problems and suggested solutions, as well ways to recover
your equipment after a crash.
Be aware that the problems and solutions described here are meant only as a guide. They are not
definitive problem solving techniques. For certain problems, you might need help from your
reseller or your service provider.
When you observe a problem, stop the task immediately, because taking further action might
result in data loss or damage. Take a note of what the system is doing and what actions you
performed before the problem occurred. Provide detailed information to your service provider for
quicker problem resolution.
For about any problem, follow these steps:
•
Restart your device.
•
Check your Wi-Fi connection.
•
Reset your Wi-Fi connection.
•
Plug your device to a wall socket to charge it for at least one hour.
9.2. Display and screen problems
When I turn on the device, nothing appears on the screen.
If the screen is blank, make sure that:
• The AC adapter is connected to the device and the power cord is plugged into a working electrical
outlet;
• The device is turned on (press the power button again for confirmation for 6 seconds to force the
turn off and on of the device).
If these items are properly set, and the screen remains blank, the device needs service.
The screen goes blank while the device is on.
If the screen turns black while the device is functioning, that means that it is in the sleep mode. To
turn it back on, press the power button.
The screen is unreadable or distorted.
Make sure that:
• The screen resolution and color quality are correctly set;
• The monitor type is correct.
Incorrect characters appear on the screen.
Are the operating system or programs installed correctly? If they are installed and configured
correctly, have the device serviced.
