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12. HELP AND TROUBLESHOOTING
12.1. Troubleshooting
This chapter describes some common problems and suggested solutions, and ways to recover
your device from a crash. Be aware that the problems and solutions described in this chapter are
meant only as a guide. They are not definitive problem solving techniques. For certain problems,
you might need help from your technical service provider.
When you observe a problem, stop operation immediately, because taking further action might
result in data loss or damage. Take a note of what the system is doing and what actions you
performed before the problem occurred. Provide detailed information to your service provider for
quicker problem resolution.
For any problem, follow these steps:
•
Restart your device.
•
Check your Wi-Fi connection.
•
Reset your Wi-Fi connection.
•
Plug your device to a wall outlet to charge it for at least one hour.
My device won’t turn on or off.
Press and hold the Power button for about 4 seconds, the device will either turn off or on.
If it fails, wait for about 5 minutes and repeat step 1.
The battery won’t charge.
Check if the wall outlet is providing power.
Check if your adapter is plugged into your device firmly.
The screen doesn’t rotate.
Not every app supports this feature. Go back to the Home screen to check if the
device responds
and rotates the screen.
If it refuses to rotate, make sure the “Auto-rotate screen” item is not locked.
No sound coming from my device.
If the headset is plugged into the device, the speaker is automatically shut off.
Disconnect the headset. Check that the device volume setting is not muted.
Check that the volume control is not at its lowest setting.
I cannot view my picture files.
If the files are photos taken using your device, restart your device.
If the files are from other sources, check if they are damaged.
If they are not damaged, try to convert them to a more widely supported format such as JPEG.
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