The meter does
not power on
Poor amount of
sample
Change the battery and if the
problem persist, contact your
local representative
Apply a sufficient amount of
the blood sample to a new test
strip and re-test
There may be a
problem with the
test strip
The code of meter
failure
Re-test with a new strip
Match code of the meter and
of the test strip vial
Batteries are dead
or flat. It is a prob-
lem with the
meter
Test does not start
after applying
blood sample
The result is doubt-
ful
The test result is high-
erthan 33.3 mmol/L
When
“
HI
”
message persists,
please consult a doctor for
assistance.
Message Casued by What to do
Troubleshooting
36
myglucohealth
TM
Blood Glucose Monitoring System
The blood sample
was applied before
the test symbol
(blood insertion pic-
ture) appeared on
the display
Repeat the test with new test
strip. Apply blood only after
the test symbol (blood inser-
tion picture) appears on the
display.
The ambient tem-
perature is too low
Place the meter within the
operating temperature range
for more than 10 minutes and
retest.
The ambient tem-
perature is too
high
Place the meter within the
operating temperature range
for more than 10 minutes and
retest.
The test result is lower
than 0.6 mmol/L
When
“
Lo
”
message persists,
please consult a doctor for
assistance.
Message Casued by What to do
myglucohealth
TM
Blood Glucose Monitoring System 37
