MyEnergy Domain Inc.
Operating Manual
Smart Thermostat
28
Troubleshooting and FAQs
This appendix provides a platform to present resolutions to problems that may occur while installing or
running the MyE Smart Thermostat as well as answers to the most
frequently asked questions (FAQs)
.
Troubleshooting
Problem
Possible Causes and Corrections
The thermostat
Liquid Crystal
Display (LCD)
does not display.
The thermostat is off. Press the
Reset
button.
The battery is dead after a long storage. Allow an hour or so
for it to recharge.
Cannot set the heating set-point higher
or the cooling set-point lower.
The set-point limit has been reached (55~90ºF).
Heating does not come on.
System
is not set to
Heat
.
The room temperature is higher than the heating set-point.
Cooling does not come on.
System
is not set to
Cool
.
The room temperature is lower than the cooling set-point.
The thermostat has a display, but the
key pad does not work. Nothing
happens when I press buttons.
The
Key-Lock
is on. Use one of the following methods to turn it
off:
Simultaneously press
MyE Button
+
Menu
buttons on the
thermostat.
Go to the
Dashboard
page of the Web interface and click
the
Key-Lock
icon
to turn it into
.
After the installation, I cannot control
the thermostat from the Web or smart
phone. The thermostat and gateway
are all powered on.
The remote control is disabled. Press the
Connections
button on the thermostat.
If the
icon flashes, the Gateway may be too far away
from the thermostat. Try to place it closer to the thermostat.
If both
and signs flash, the internet connection is lost.
Please check if the Gateway is powered up or the home
internet connection is good.
If the above suggested corrections do not fix the problem, or the problem you are having is not in the list,
please contact our customer service at
.
Frequently Asked Questions
Question 1:
Do I have to register the product in order to use the thermostat?
By registering the prod
uct, it gives you the ability to monitor and control your home’s temperature and
energy use from anywhere anytime, plus a series of great tools that help you optimize the temperature
control, evaluate your home’s energy efficiency, and receive recommendations for saving energy and
money with home improvements and retrofits.
Of course, the thermostat still provides basic temperature control functionalities even without registering it
online, but you will not be able to program it or control it remotely. Therefore, we strongly encourage you
to register the product online before you use it.
Question 2:
Can the thermostat be used without the Smart Home Gateway?
Yes, the Smart Thermostat can be used without the Smart Home Gateway. However, The Smart Home
Gateway provides the internet access for the Smart Thermostat, so you will be able to enjoy all the
benefits outlined in the answer to the last question. Without Smart Home Gateway, you will not be able to
program the Smart Thermostat neither over your smart phone nor through the website. Therefore, we
strongly encourage you to set up the Smart Home Gateway before using the thermostat.
