MX Options Solo QI, Installation Instructions Manual

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13. FAQ’S - FREQUENTLY ASKED QUESTIONS
Q. Water does not flow when turned on.
A. Six things to check.
1. Check the mains circuit breaker and /or fuse.
2. Check the isolation switch in the bathroom.
3. Check the power from the isolation switch to
the unit.
4. Check the mains water supply.
5. Check that the valve is open.
6. Check the inlet filter.
Q. Water too hot.
A. Six possible reasons:
1. Lower the temperature on the heat dial.
2. Clean the showerhead of any dirt and debris,
restart the shower on the Hot water setting.
3. Confirm that the mains water stop valve is
fully open.
4. Clean the Inline filter.
5. Ensure the isolation valve is fully open.
6. Try using a lower heat setting.
If there is still no hot water Contact Customer
Care on 0845 5052211.
Q. Water temperature is cycling through hot/cool.
A. Insufficient water flow see installation
instructions.
Q. Water too cool or cold.
A. Five things to check:
1. Check the power selection setting is on Hot.
2. Confirm there is sufficient water pressure.
3. Clean the showerhead of any dirt and debris,
restart the shower on the Hot water setting.
4. Lower the flow of water.
5. Check to see if the auto reset light is
permanently on.
If there is still no hot water Contact Customer
Care on 0845 5052211.
Q. Water is dripping from the bottom of the
shower unit.
A. Three possible reasons:
1. The safety pressure relief device may have
operated. Remove the showerhead and check
that the water flows freely through the hose
thus cleaning out the system. Once this has
been carried out you will need to fit a new
pressure relief device. Contact the service
line on.
2. Check mains water connections.
3. Clean the showerhead of any dirt and debris,
and if necessary replace the showerhead
and hose. Once this has been carried out you
will need to fit a new pressure relief device.
Contact the service line on.
Q. The filter or showerhead keeps blocking or filling
up with solid materials.
A. After the initial installation no solid materials
should remain in your cold water supply or the
electric shower unit. Contact your plumber there
is a problem in your water supply.
Q. The shower hose or showerhead is damaged,
leaking or otherwise unsatisfactory.
A. Contact Customer Care on 0845 5052211 and
they will advise you of a suitable replacement.
Q. My electric shower is out of the warranty period
and is no longer working.
A. Contact Customer Care on 0845 5052211 and
they will advise you.
Q. Auto reset light comes on if fitted.
A. Temperature in the electric shower has
exceeded the safe maximum, then the unit
automatically shut down one or both of the
elements. When a safe temperature returns
the element turns back on.
Q. Power setting will not remain on the setting I have
selected.
A. This is a safety feature to reduce the risk of
scalding. This is most likely caused by a low
water flow check all the solutions in “water too
hot” Also see point 2.
Q. Phased shutdown light comes on if fitted.
A. This is a feature of the shower when the power
is turned off allowing cold water to flow through
the unit for a few seconds to expunge the hot
water and to cool the elements.
If the light remains on or comes on when the
on off button has not been pressed contact
Customer Care.