17
PROBLEM SOLVING
Problem
Possible causes
What to do?
The induction hob
does not turn on
No mains power
Make sure that the induction hob is connected
to the mains socket and that the switch or
circuit breaker is in the on position. Check if
you have light in the rest of your house. If you
have checked everything and the problem
persists, call a technician.
Touch buttons
do not work
The control panel is
locked
Unlock the control panel, see the
corresponding section.
Touch buttons are
not working properly
There may be a small
film of water or liquid
on the buttons or you
may be using the tip of
your
finger
when
touching the buttons.
Make sure the control panel area is clean and
dry. Use the pad of your finger when touching
the controls.
The surface of the
plate is scratched
Cookware can have
edges or edges that
will
deteriorate
the
hob.
The
utensils
or
cleaning
products
used are not suitable.
Use cookware with a flat, smooth bottom.
See the section "The induction cooker" and the
section cleaning the induction hob.
Some
containers
make
noises
or
clicks
Some containers have
a sandwich base
This is normal and is due to the type of base of
the container, this is normal and does not
indicate an anomaly or failure.
The hob produces a
humming noise
when used at a high
power level.
This is caused by
induction cooking
technology.
This is normal, the noise should be reduced or
disappear completely when the power is
decreased.
Fans noise coming
from the induction
hob.
The fans that cools the
induction
hob
has
turned on.
Prevent the hob from
overheating, the fans
can continue to work
after turning off the
induction hob.
This is normal and is not a malfunction. Do not
turn off the power to the induction hob while
the fan is running.
The containers do
not heat up and
the display shows
The cookware is not
suitable for induction,
the base of the cooker
is too small or it is not
centered on the
cooking zone.
Use cookware suitable for induction, with a
base large enough to be detected and center it
in the cooking zone
