16
c u s t o m e r s e r v i c e s a n d s h i p p i n g
Should any problems occur with your MCD-1000, be sure to consult your local Muzak Affiliate or Muzak Headquarters
before sending the deck anywhere for repair. This will help to identify any specific problems and possibly avoid the
necessity of shipment altogether. If shipment to Muzak becomes necessary, please call Muzak Customer Services at
800 223.0686
for a
Return Authorization (RA
) number before shipping the player to Muzak. When packaging the
deck for service,
be sure to enclose a complete description of any problems
with the player along with your:
•
NAME
•
RETURN ADDRESS
•
PHONE NUMBER
•
(RA) RETURN AUTHORIZATION NUMBER
Never ship the deck in any shipping carton other than the original or a replacement carton supplied by Muzak.
CAUTION
— MAKE SURE THAT ALL THE PROTECTIVE SHIPPING LINERS ARE INSTALLED. DO NOT PACK THE DECK
IN STYROFOAM "PEANUTS" OR SIMILAR LOOSE PACKING MATERIAL. THEY ALLOW THE PLAYER TO SHIFT AROUND
IN SHIPPING.
Players damaged as a result of improper packaging will be the responsibility of the shipper. Avoid the use of carriers
who do not offer proof of delivery or tracing services. Insure or declare the player for the full value.
For more information, please call Customer Service at 800 223.0686.
E R R O R I N D I C A T I O N S
1.
Power
and
shuffle
LEDs flashing slowly indicate an incompatible CD. The MCD-1000 will only play specially
encoded Muzak CDs.
2.
Play
LED flashing slowly indicates a disc initialization problem. Check the CD for damage and replace it if necessary.
3.
Power
and
shuffle
LEDs flashing rapidly indicate a disc play problem. Check the CD for damage and replace it if
necessary.
4.
Power
and
play
LEDs flashing alternately indicates a loading tray problem. Open the tray and reload the CD.
