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TROUBLESHOOTING
The HDMI to USB 3.0 Video Capture & Streamer has undergone comprehensive tests during the
manufacturing process before shipment. Most of the incompatibilities we have experienced are not from
the USB capture device itself, but from the sophisticated software and hardware combination due to PCs
and Laptops. Please follow the below suggestions to assist you with certain difficulties you may be
experiencing.
1.
OBS is a popular USB capture freeware and with excellent compatibilities. Please download it and
start with OBS if users are not familiar with USB capture devices.
https://obsproject.com/download
2.
Due to the complexities of OS and computer hardware, different USB ports on PCs and Laptops may
have different performance and limitations. Please try all USB ports to see if some perform better
than others.
3.
Please use the USB cable included with this product. It has been extensively tested with the HDMI to
USB 3.0 Video Capture & Streamer. We cannot guarantee the overall performance of this device with
other brand USB cables.
4.
HDMI cable quality may also play an essential role when capturing video. Please be sure that the
HDMI cables used support the resolution going through these cables. Try various HDMI cables if the
device is not performing as expected.
5.
If audio contains unwanted noise, please adjust the sampling frequency setting on your PC or Laptop.
If the default sampling rate is 48000 Hz, please select 44100 Hz and vice versa. The path for setting
the sampling frequency on windows 10 is:
Start
→
Setting
→
System
→
Sound
→
Device properties
→
Additional device properties
→
Advanced
