© MuxLab Inc.
Multimedia 16x16 Matrix Switch Installation Guide
Page 60
Warranty Periods
Any product found to be defective within three (3) months of invoice, including one (1) month shelf life, may be returned for replacement by a
new unit or a satisfactory repair within one (1) month of receiving any returned product. The customer must provide MuxLab with the serial
number and proof of purchase of the defective unit being returned. All R.M.A.’s issued are subject to inspection by MuxLab, and will be returned
to customer if not properly package – units must be returned in original container or equivalent. MuxLab will not accept any such product for
repair without an authorization for its Technical Support department and without a return authorization number issued by MuxLab Customer
Service department. For credit & replace R.M.A., customer will be liable to pay replacement invoice if defective products are not returned.
Product more than six months old, including shelf life.
The defective unit must be returned prepaid to MuxLab and then the unit will be repaired or if repair is not possible, replaced by an equivalent
unit and returned to the customer within one (1) month of receiving any returned product. There is no charge for repair (parts and labor) during
the full warranty period.
Items Defective and not under Warranty
For products which are no longer under warranty the policy is repair and return. An amount of 25% of the products published list price at the
time of purchase will be charged. Customer must issue a purchase order to cover the cost of repair.
Each unit will be returned to the customer within one (1) month from receipt of the unit by MuxLab. The defective unit must be returned prepaid
to MuxLab. The repaired unit will be returned to the customer FOB MuxLab. The repaired unit has a 90 day warranty.
MuxLab Inc.
8495 Dalton Road
Mount Royal, Quebec
Canada H4T 1V5
Tel.: +1 (514) 905-0588 Fax: +1 (514) 905-0589
Toll Free (North America): 877 689-5228
URL: www.muxlab.com
E-mail: [email protected]
