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Call the AVPro Team at –North America 877-886-5112 Interna1-605-274-6055
Warranty and Getting Help
General Warranty Terms
AVPro Global Holdings (DBA MURIDEO) offers a limited warranty for its MURIDEO products. Any
product first sold to you is guaranteed to be free from defects in both components and
workmanship under regular uses. The warranty period commences on the date the item ships.
Attention: Your invoice with the date of purchase, model number and serial number of the
product is your proof of the date of purchase. The International Limited Warranty is applicable and
shall be honored in every country where MURIDEO or its Authorized Service Providers offer
warranty service subject to the terms and conditions provided in this International Limited
Warranty Statement.
MURIDEO Products Warranty Period
The warranty terms for MURIDEO products are: Domestic & Asia EU & UK
MURIDEO – Fresco Six-G HDMI 2.0, 4K Test Pattern Generator 1 Year & 2 Year
MURIDEO – Prisma Networked Video Processor 1 Year & 2 Year
System Warranty
During the warranty period, the defective hardware of MURIDEO products will be either repaired
or replaced, with new or like new products, at the discretion of MURIDEO except in the cases listed
in the Limitation of Liability Clause of this document. This International Limited Warranty covers
the costs of service parts and labor required to restore your product to fully functional condition.
MURIDEO will, at its discretion, repair or replace any defective products or parts thereof covered
by this International Limited warranty with refurbished parts of the product that are equivalent to
new or like new products in both functionality and performance. A product or part that is repaired
or replaced under this International Limited Warranty shall be covered for the remainder of the
original warranty period applying to the product or part, or for 90-days, whichever expires last. All
exchanged parts and products under this International Limited Warranty will become the property
of MURIDEO.
Obtaining the Warranty Service
Warranty service or Returned Merchandise Authorization (RMA) under this International Limited
Warranty will be honored only if claims are made within the warranty period. For notifications to
MURIDEO or products outside the warranty period, the process will be the same, but charges may
apply. Contact details may be obtained on MURIDEO website
http://avpro.r n
maportal.com/
Customers are requested to perform the following actions before claiming
MURIDEO product as defective:
(a) Owner must notify MURIDEO, during the warranty period, in writing of alleged defect, and
allow MURIDEO a reasonable opportunity to inspect the allegedly defective product;
