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Troubleshooting checklist
If you detect odd sounds, smoke or odor emitting from your machine, unplug the
power cord immediately and contact your authorized Muratec dealer. Do not attempt
to disassemble or repair the machine yourself.
IMPORTANT
Attempting to repair the machine yourself may void the limited warranty.
Troubles
Check items
Solutions
The machine does
not operate.
Is the power cable fi rmly
inserted?
Insert the power cable fi rmly into the power
plug.
Is the power switch on?
Turn both the primary and secondary power
switches on.
The display shows
nothing.
Is the machine in energy
save mode?
When the <Energy Save> button illuminates,
the machine is in energy save mode. Press
<Energy Save> to release the mode and to
return the machine to the ready screen.
The paper does not
come out.
Is paper loaded?
Load the paper into the cassette or bypass tray.
Is paper jammed?
Check the message on the display and clear the
paper jam.
The paper jams
frequently.
Is the paper loaded
properly?
Load the paper properly.
Set the paper guides so that they fi t the paper.
Set the paper size. For details, see “Setup the
paper size” (page 7 and page 9)
.
Is the cassette loaded
correctly?
Make sure that the cassette is pushed all way
in.
Does the paper meet
the specifi cation of the
machine?
Use paper that meets the specifi cation for the
machine. See chapter 5, “Acceptable paper” in
“Specifi cations” in the Administrator’s Guide.
The document does
not come out.
Does the document meet
the specifi cation of the
machine?
Check chapter 5, “Acceptable documents” in
“Specifi cations” in the Administrator’s Guide.
Is the document
jammed?
Check the message on the display and clear the
document jam.
The document jams
frequently.
Does the document meet
the specifi cation of the
machine?
Use documents that meet the specifi cation
for the machine. See chapter 5, “Acceptable
documents” in “Specifi cations” in the
Administrator’s Guide.
Is the document guide
misaligned?
When you load the document in automatic
document feeder, align the document guide with
the document.
Are there any pieces
of paper left in the
automatic document
feeder?
Open the ADF cover and check to see if there
are residual pieces of paper caught in the feed
rollers.
Troubleshooting
