Customer Service
Customer Service
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ONE-YEAR LIMITED WARRANTY
A.
Munchkin, Inc.’s safety gates include a one-year limited warranty from the
date of purchase.
POLICY:
In the event of a malfunction or defect during the in-warranty period, Munchkin,
Inc., at its option, will replace or repair a gate under warranty. Munchkin, Inc.’s limited
warranty extends only to the gate’s original purchaser.
PROCEDURE:
We ask that you contact Munchkin, Inc. to provide all pertinent information
relating to any issues you are experiencing with your safety gate. Munchkin, Inc.’s
Customer Satisfaction Team can be reached at
1-800-344-2229
Monday through Friday
from 8am to 5pm (Pacific Time) or by email at
The following
information, when applicable, is required for all warranty claims:
• Gate Name
• Model Number
• Date Code
• Receipt Copy
This may be faxed, emailed, or sent via mail to Munchkin, Inc. to the attention
of Customer Satisfaction.
ATYPICAL ISSUES:
For atypical issues that require physical review, Munchkin, Inc. will
request that you return your gate to its Quality Assurance department. Munchkin, Inc. will
compensate you for shipping costs by providing a complimentary gift equal in value to the
expense incurred in shipping the product. Alternatively, Munchkin, Inc. at its option, may
issue a UPS call tag in order to expedite receipt of the defective product for review.
B.
Conditions that void Munchkin, Inc.’s one-year limited warranty.
POLICY:
Munchkin, Inc.’s one-year limited warranty does not cover a defect that has
been caused by misuse, abuse, abnormal use, excessive wear and tear, improper assembly,
negligence, environmental exposure, alteration or accident. Important Note: A safety
gate that has had its batch code altered or removed invalidates any and all claims against
the manufacturer.
C. CONSUMER REIMBURSEMENT:
Munchkin, Inc. does not provide refunds as a remedy
for defective or nonconforming safety gates. Nor does Munchkin, Inc. offer cash back
for returned product purchased through any of Munchkin, Inc’s safety gate websites.
Exception: Munchkin, Inc. will provide cash back refund on purchases made through any
of Munchkin, Inc.’s safety gate websites ONLY if there was a processing or shipping error
made by Munchkin, Inc. Contact Customer Satisfaction Team with any questions
at
1-800-344-2229.
CONTACT US
If you have any questions about installing your gate, or if you wish to provide comments
about this product, feel free to contact our Customer Satisfaction Team at
1-800-344-2229
(M-F from 8:00am-5:00pm PST) or visit our website at
www.munchkin.com.
