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Multitech RouteFinder MTASR3 User Manual Download Page 78

Chapter 7 - Service, Warranty and Tech Support

MTASR3-200

78

Technical Support

Multi-Tech Systems has an excellent staff of technical support personnel available to help you get the
most out of your Multi-Tech product. If you have any questions about the operation of this unit, please
call 800 972-2439 (USA and Canada) or 763 785-3500 (international and local). Please have product
information available. You can also contact Technical Support by e-mail at the following addresses:

Country

Email

Telephone

France:

[email protected]

+(33) 1-64 61 09 81

Europe, Asia, Africa.:

[email protected]

+(44) 118 959 7774

U.S., Canada, all others;

[email protected]

 800-972-2439

 or 763-717-5863

Please note the status of the product before contacting Technical Support. Status information can
include the state of the LED indicators, screen messages, diagnostic test results, problems with a
specific application, etc.

Internet Sites

Multi-Tech is a commercial provider on the Internet. Multi-Tech has a Web site at

http://www.multitech.com

 

Summary of Contents for RouteFinder MTASR3

Page 1: ...Remote Access Server with Integrated WAN Devices Model MTASR3 200 User Guide...

Page 2: ...ges at revision C 3 19 01 D Manual updated to remove coax cable connector and include latest software 4 13 04 E Manual updated to include a new version of WINMCSI2000 and XP 8 02 04 F Updated the Tech...

Page 3: ...r RASFinder 13 Adding RAM 14 Chapter 3 Software Loading and Configuration 15 Installing Your RASFinder Software 16 IPX Routing Setup 19 IP Routing Setup 19 Setting Up Your Remote User Database 22 Sett...

Page 4: ...d Warranty 77 On line Warranty Registration 77 Service 78 U S and Canadian Customers 78 International Customers outside U S A and Canada 78 International Distributors 79 Replacement Parts 79 Technical...

Page 5: ...Chapter 1 Introduction and Description...

Page 6: ...der and tells you how to install and configure the unit The information contained in each chapter is as follows Chapter 1 Introduction and Description This chapter describes the RASFinder 200 Series R...

Page 7: ...x out through the MTASR3 200 It provides information on installing and configuring the WINMCSI modem sharing software Chapter 6 Remote Configuration and Management This chapter provides procedures for...

Page 8: ...ive Data indicator blinks when packets are being received from the local area network TD Transmit Data indicator blinks when packets are being transmitted to the local area network CL Collision indica...

Page 9: ...nnectors Ethernet 10Base T Connector The Ethernet 10Base T connector is used to connect the RASFinder to a LAN using unshielded twisted cable This connector is an RJ 45 jack Command Connector The Comm...

Page 10: ...Single 19 2 Kbps asynchronous Command Port using a short RJ 45 to DB9 cable with a DB9 female connector WAN Links Three internal V 90 modems with MultiLink Point to Point Protocol for a bandwidth of u...

Page 11: ...Chapter 2 Installation...

Page 12: ...s Technical Support for advice refer to Chapter 7 If no damage is observed place the RASFinder in its final location and perform the procedures in the section on Cabling Your RASFinder Save the shippi...

Page 13: ...into the Command port of the RASFinder then connect the DB9 female connector to the PC s serial port See Figure 2 2 2 Connect either an RJ 45 UTP cable to the 10 BASE T connector on the back of the R...

Page 14: ...ed the RAM in this unit can be expanded from 8 MB to 16 MB or 32 MB total 5 Slant the SIMM at a 45o angle to the back of the base and align the centering notch of the SIMM with the center tab on the S...

Page 15: ...Chapter 3 Software Loading and Configuration...

Page 16: ...to LAN routing The RASFinder CD ROM contains your RASFinder software Quick Start and this User Guide The CD ROM is auto detectable and should start automatically when inserted into your CD ROM drive 1...

Page 17: ...ion by pressing Enter or clicking Next It is recommended that you accept the default folder C RASFind xxx 5 The Select Program Folder dialog box appears Press Enter or click Next to continue 6 The sof...

Page 18: ...turned to the desktop where you will see a window with shortcut icons for the various utility programs in the software 11 The Default Parameters dialog box displays This dialog box allows you to enabl...

Page 19: ...n AG Server if that service is supported Proceed to step 15 IP Routing Setup 14 For IP Routing the default Ethernet IP Address has to be changed to your unique LAN address and the WAN Remote Addresses...

Page 20: ...er the download is complete and the RASFinder is rebooted the Rebooting dialog box goes away This may take several minutes as the RASFinder reboots 19 If you are going to establish your remote user pr...

Page 21: ...n user needs an entry in this database You can add remote users remove users or edit information in the database 1 From your desktop click Start Programs RASFinder x xx Remote User Data Base or double...

Page 22: ...ivated The remote user would then use a standard PPP client or ASCII terminal dial in To enable Call Back Security the Call Back option must be checked activated and the following three boxes fields f...

Page 23: ...ion at a remote workstation If you select Telnet you are required to enter an IP address in the Host IP Address field This limits the user to only specific functions on the network RLogin This option...

Page 24: ...t file transfer rights RLogin Permissions grants the remote user RLogin server connection rights Time Limits The Time Limits group enables the systems administrator to impose time related restrictions...

Page 25: ...s IP Address If the filter type is IP Address enter the IP Address of the remote user in dotted decimal notation format Protocol If you select Protocol as the filter type the Add Edit Filters dialog b...

Page 26: ...h large modem pools especially those with multiple communication servers 1 From your desktop click Start Programs RASFinder x xx RASFinder Configuration or double click the RASFinder Configuration ico...

Page 27: ...the Radius network administrator that will provide the security to the RASFinder The Radius server address is to be enterred in the RADIUS Primary Server Address field 11 If additional servers are be...

Page 28: ...on icon in the RASFinder x xx icon group window when it displays on your desktop 2 The main menu Router Setup displays Click PPP SLIP button to continue 3 The PPP Port Setup dialog box displays On the...

Page 29: ...on from the Advanced tab Note When the dialog box When a PPP port is Client or LAN type appears click on the OK button each time the dialog box appears You are returned to the Main menu 5 From the Mai...

Page 30: ...identical If you did not enable MLPPP option the WAN port addresses have to be on a different network from the LAN port address and have to be different from each other 7 Click on each of the WAN tabs...

Page 31: ...Chapter 4 RASFinder Software...

Page 32: ...e direct connection of a PC to the Command Port on the RASFinder The Uninstall RASFinder Configuration utility is designed to remove the software from your PC The Upgrade RASFinder utility will check...

Page 33: ...our desktop After loading the RASFinder Router Setup menu displays The RASFinder Router Setup menu consists of 13 buttons that enable you to display and change your protocols define the output of the...

Page 34: ...sh the connection with the remote user Figure 4 1 RAS Application Before remote users can dial into the network either the Radius security services have to be established or each remote user must be i...

Page 35: ...onditions for the Radius security services To enable the Radius security services you need to establish communications between the Radius server and the RASFinder The Radius security service options a...

Page 36: ...The Roaming Callback attribute has a value of 225 This attribute specifies a telephone number of where a remote user can be called back if he she is not at their usual telephone number provided in th...

Page 37: ...inder s Ethernet port can be any address that is recognizable by your network s backbone In this typical RAS application the IP network address is 192 168 2 xxx For the purpose of this discussion we a...

Page 38: ...be asked to supply the callback numbers when they dial into the RASFinder If Call Back Security Enabled is also checked the administrator controls the callback numbers through the Call Back Number fie...

Page 39: ...missions on this dialog box For example Remote User2 in our typical application could initiate a dialup session by merely entering their User name and password in the Dial Up Networking My Connection...

Page 40: ...l MLPPP option Figure 4 3 Router Application During initial software loading you begin to configure the RASFinder for a routing application A typical routing application is shown in Figure 4 3 and wil...

Page 41: ...log box change from the Client only option to the Client or LAN as shown below this disables the Client only option and enables the RASFinder to communicate with either a remote client PC or a LAN The...

Page 42: ...sing MLPPP then you have to assign each WAN port a different address and ensure that the remote WAN ports are on a different network In our routing example Figure 4 3 the Corporate LAN was set up with...

Page 43: ...ration of the IP client sending the datagram The packet causing the ICMP Redirect message to be transmitted is forwarded to the appropriate router ICMP Mask Reply enables support for nodes on the conn...

Page 44: ...ded by OSPF Currently only a plain text password is defined for authentication For Plain Text RIPv2 authentication the maximum length of the password is 16 characters however Message Digest authentica...

Page 45: ...Demand mode For DOD links disabling RIP will reduce traffic on the link as it will also disable periodic RIP broadcasts RIP routing on a given port will be automatically turned off when Dial on Demand...

Page 46: ...nchecked in this example The IP Address field contains the address of the target host or network a PC on the manufacturing network The Gateway Address is the address of the local router on the manufac...

Page 47: ...ble the Unnumbered option the Port option becomes active and the Gateway Address option becomes inactive Now for the IP Address field we want the address of the Internet router on the Corporate LAN wh...

Page 48: ...filled out Note When filters are installed the RASFinder needs to do extra processing i e it needs to look into each packet that has to be routed or bridged Thus installing too many filters may lead t...

Page 49: ...ackets with address 192 168 2 40 applies filtering to the physical port listed in the Physical Port field LAN and if the Filter Type is Filter on Destination Address that means that all packets with a...

Page 50: ...lated NetBIOS packets on the specified virtual IPX port Refer to Novell documentation regarding NetBIOS operation over NetWare based LANs The Hops text box defines the distance in hops for the routing...

Page 51: ...s not intended to interfere with copyright protection mechanisms This feature is automatically turned on when Dial On Demand is enabled in PPP port setup The Advanced tab controls the master routing o...

Page 52: ...y lead to performance degradation The Add or Edit IPX Filter dialog box allows you to enter a network number and node number and define a socket number physical port and filter type The Network Number...

Page 53: ...ing a given port to bridge to a remote network and is defined as 1 000 divided by the megabit data rate of the Network connected to the specified port The default value for the LAN port is 100 and the...

Page 54: ...you to enter the Ethernet address for example 15345678 to which you want to apply filtering the physical port WAN 1 on which the filtering is going to be applied and the filter type in our example of...

Page 55: ...A script file a text file containing a sequence of commands refer to Appendix B can be used to automate certain RASFinder operations The Script Enable or Restart Script On Communications Failure optio...

Page 56: ...s long However for router to router connections authentication is normally not used and the User Name and Password fields are empty The Periodic Timer option shows the interval between authentication...

Page 57: ...and disable support For more information on using these remote configuration applications click the on line Help button or refer to Chapter 7 Remote Configuration and Management Diagnostics The RASFi...

Page 58: ...ss the RASFinder your PC must have communications capability including hardware such as a Dial Up Network Adapter modem and any necessary software Make certain that your Dial Up Network Adapter IP add...

Page 59: ...Chapter 5 RAS Dial Out Redirector...

Page 60: ...on MCSI2000 Since WINMCSI provides data communications connectivity it needs to be installed and operating before your data communications application software is started Installing and Configuring t...

Page 61: ...Folder or click Browse to select a different destination 7 The Select Program Folder screen displays Click Next to accept the new folder designation or choose an existing folder from the list provided...

Page 62: ...I Port list If you want a specific line click a COM port in the MCSI Port list then click the line to which you want to map that particular COM port The status message Mapped to MCSI should appear abo...

Page 63: ...twork type Click the Connect Timer command The MCSI Connect Timer dialog box displays The default value of the connect timer is shown in the Enter Connect Timer Value field To change the value of the...

Page 64: ...gin A window displays stating that your login was successful Click OK If there are no servers listed in the Available Servers box then click Search to search for a server 5 At the ComMap for Windows m...

Page 65: ...h to search for lines on a server Click Close when finished 7 To view a list of mapped COM ports click Map Map List or click the Map button Click Close when finished Below is an example of the Window...

Page 66: ...Chapter 6 Remote Configuration and Management...

Page 67: ...the remote unit is made you can change the configuration as required Once the configuration is changed you can download the new configuration to the remote RASFinder Perform the following steps to rem...

Page 68: ...te RASFinder 8 Once the Dialing Router dialog box completes the Reading Setup dialog box displays 9 Once the Reading Setup dialog box completes the RASFinder Router Setup dialog box displays This is t...

Page 69: ...he PC host name You should also test the network interface configuration by Pinging another TCP IP device that is connected to the network 2 Install the RASFinder software on the local PC When install...

Page 70: ...definition of each dialog box and field within a dialog box 7 After you have changed the configuration of the remote RASFinder click Download Setup to update the configuration The remote RASFinder wil...

Page 71: ...to access the RASFinder A typical Telnet client is allowed to configure the RASFinder and its data ports In addition the RASFinder can be remotely accessed and configured from anywhere on the connect...

Page 72: ...s for a dial out session The default configuration of 115200 bps 8N1 can be used for the dial out session or the user can specify each parameter for the port e g the baud rate the number of data bits...

Page 73: ...ich protocol stacks to enable or disable Remote User Database The Remote User Database option from the RASFinder Management Menu enables you to add and configure a list of users who will access the RA...

Page 74: ...able this function You can then access the RASFinder Configuration dialog box by typing the IP Address of the unit into the address line of your web browser The following screen will be displayed Go t...

Page 75: ...Chapter 7 Service Warranty and Tech Support...

Page 76: ...event that service is required products may be shipped freight prepaid to our Mounds View Minnesota factory Multi Tech Systems Inc 2205 Woodale Drive Mounds View MN 55112 Attn Repairs Serial ______ A...

Page 77: ...pport multitech com When calling the U S please direct questions regarding repair expediting receiving shipping billing etc to our Repair Accounting department at 763 717 5631 in the U S A or e mail m...

Page 78: ...lso contact Technical Support by e mail at the following addresses Country Email Telephone France support multitech fr 33 1 64 61 09 81 Europe Asia Africa support multitech co uk 44 118 959 7774 U S C...

Page 79: ...Appendixes...

Page 80: ...Diagrams Command Port Cable LAN Cables Pin Circuit Signal Name Pin Description 1 TD Data Transmit Positive 1 Center 2 TD Data Transmit Negative 2 Shield 3 RD Data Receive Positive 6 RD Data Receive N...

Page 81: ...e Help file in your ProxyServer software Following the list of commands is an example script Commands by Function Dial Connection and Remote ACTIVATEDOD BAUDRATE BREAK GETCTS GETDCD HANGUP PARITYR GET...

Page 82: ...hoice shell_menu_response 1 transmit A wait 1 transmit T M waitfor OK 10 transmit A wait 1 transmit T wait 1 transmit DT963 M if waitfor login_prompt 60 then transmit user_name transmit M if waitfor p...

Page 83: ...following two conditions 1 This device may not cause harmful interference 2 This device must accept any interference that may cause undesired operation Warning Changes or modifications to this unit no...

Page 84: ...service may be required But if advance notice isn t practical the telephone company will notify the customer as soon as possible Also you will be advised of your right to file a complaint with the FC...

Page 85: ...e made by an authorized Canadian maintenance facility designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications...

Page 86: ...tect AT T s call card tones to access user s calling card when originating an on line connection Command A Answer Values n a Description Answer an incoming call before the final ring Command A Repeat...

Page 87: ...AT T s call card tones detection Disable data calling tone transmission Command DS n Dial Stored Telephone Number Values n 0 3 Default none Description Dial a number previously stored in directory num...

Page 88: ...de O3 Issue a rate renegotiation and return to data mode Command Qn Result Codes Enable Disable Values n 0 or 1 Default 0 Description Q0 Enable result codes Q1 Disable result codes Command Sr n Set Re...

Page 89: ...Description C0 Force Data Carrier Detect signal high C1 Let Data Carrier Detect follow carrier signal Command Dn Data Terminal Ready DTR Control Values n 0 1 2 or 3 Default 2 Description D0 Modem ign...

Page 90: ...ress T1 Local analog loop test T3 Local digital loopback test T6 Remote digital loopback test Command V View Current Configuration Values n a Description Displays the active modem settings Command Wn...

Page 91: ...control Not supported responds ERROR Q3 RTS CTS hardware flow control same as K3 Command Tn Inactivity Timer Values n 0 255 Default n a Description Tn Inactivity timer setting contingent on either T...

Page 92: ...ovides a loopback from the microphone to the speaker For testing and debugging only Command T94 Testing External RAM Values n a Description This command is used for testing the external RAM Enter AT T...

Page 93: ...he same as IP addresses When a host needs to send a datagram to another host on the same network the sending application must know both the IP and MAC addresses of the intended receiver Unfortunately...

Page 94: ...over the Internet with HTTP version 1 0 per RFC 1945 ftp ds internic net rfc rfc1945 txt being the most current HTML WWW pages are written in the Hypertext Markup Language HTML an ASCII based platform...

Page 95: ...and host Network addresses come in five classes A B C D and E Each class of network address is allocated a certain number of host addresses For example a class B network can have a maximum of 65 534 h...

Page 96: ...Glossary of Terms...

Page 97: ...ssible characters The extended ASCII file provides 255 characters Asynchronous Transfer Mode ATM A very high speed method of transmission that uses fixed size cells of 53 bytes to transfer information...

Page 98: ...that use the same logical link control protocol but that can use different medium access control protocols A bridge forwards a frame to another bridge based on the medium access control MAC address 3...

Page 99: ...vice provider Compression 1 The process of eliminating gaps empty fields redundancies and unnecessary data to shorten the length of records or blocks 2 In SNA the replacement of a string of up to 64 r...

Page 100: ...g a sequence of voltage pulses Digital devices such as terminals and computers transmit data as a series of electrical pulses which have discrete jumps rather than gradual changes Digital Signaling Ra...

Page 101: ...s called explicit congestion management Some end to end protocols use FECN or BECN but usually not both options together With this method a congestion condition is identified and fixed before it becom...

Page 102: ...ess Device FRAD A piece of equipment that acts as a concentrator or frame assembler dissassember that can support multiple protocols and provide basic routing functions G Gateway 1 A functional unit t...

Page 103: ...th a KTS you don t have to dial a 9 to call outside the building Key Service Unit KSU A small device containing the switching electronics for a business key telephone system KTS Key Set A phone set wi...

Page 104: ...transferred as an entry from an originator to one or more recipients Modem A communications device that enables a computer to transmit information over a phone line It converts the computer s digital...

Page 105: ...control characters transferred as a unit determined by the process of transmission Commonly used data field lengths in packets are 128 or 256 bytes 5 The field structure and format defined in the CCIT...

Page 106: ...with rotary dial phones Compare with tone dialing Q Quantizing The process of analog to digital conversion by assigning a range from the contiguous analog values to a discrete number R Remote Access D...

Page 107: ...d Seconds SES Refers to a typical T1 error event where an error burst occurs a short term high bit error rate that is self clearing Per the ITU T CCITT G 821 any second in which the BER is less than 1...

Page 108: ...cy of 4000 Hz Encoding in an 8 bit word provides the basic T1 block of 64K bps for voice transmission This Level 0 Signal as its called is represented by DS 0 or Digital Signal at Level 0 24 of these...

Page 109: ...ronment Unshielded Twisted Pair UTP Telephone type wiring Tansmission media for 10Base T V V 25bis An ITU T standard for synchronous communications between a mainframe or host and a modem using HDLC o...

Page 110: ...r permissions 24 Auxiliary Relay Control command 90 B Back panel RASFinder 9 Bandwidth optimization 52 Bell 212A mode 87 Blacklist 92 Bonding WAN ports MLPPP 42 Break signal 92 Bridging IPX packets 52...

Page 111: ...ned 95 Guard tone 90 H H 324 93 Handshake 89 Hanging up 87 88 Hook Control command 88 HTML defined 95 HTTP defined 95 I ICMP filtering 50 ICMP packet types 50 Inactivity Timer 92 Inbound user service...

Page 112: ...g Callback attribute Radius 37 Router Name 19 Routing Information Protocol 45 Routing Information Protocol RIP 44 Routing Information Protocol Version 2 RIPv2 45 S S registers reading 89 setting 89 Sa...

Page 113: ...2bis data compression 92 Video 93 View Current Configuration command 91 View Numbers in Blacklist command 92 W WAN cables 81 WAN configuration management menu 74 WAN Device Configuration 33 WAN link s...

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