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Quick Start Guide

82099351 Revision B

MultiVOIP (Model MVP400)

This publication may not be reproduced, in whole or in part,
without prior expressed written permission from Multi-Tech
Systems, Inc. All rights reserved.

Copyright © 2002, by Multi-Tech Systems, Inc.

Multi-Tech Systems, Inc. makes no representations or warranties
with respect to the contents hereof and specifically disclaims any
implied warranties of merchantability or fitness for any particular
purpose. Furthermore, Multi-Tech Systems, Inc. reserves the right
to revise this publication and to make changes from time to time in
the content hereof without obligation of Multi-Tech Systems, Inc. to
notify any person or organization of such revisions or changes.

Record of Revisions

Revision

Description

A

Manual released. Covers software version 3.01.

(10/07/01)

B

Remove MultiVOIP Manager from splash screen.

(01/28/02)

Patents

This Product is covered by one or more of the following U.S.
Patent Numbers:

6151333, 5757801, 5682386

. Other Patents

Pending.

TRADEMARK

Trademark of Multi-Tech Systems, Inc. is the Multi-Tech logo.
Windows is a registered trademark of Microsoft.

Multi-Tech Systems, Inc.

2205 Woodale Drive

Mounds View, Minnesota 55112

(763) 785-3500 or (800) 328-9717

Fax 763-785-9874

Tech Support (800) 972-2439

Internet Address: http://www.multitech.com

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Summary of Contents for MultiVOIP 400 MVP400

Page 1: ...Standalone Voice IP Gateway Model MVP400 Proprietary Mode Quick Start Guide ...

Page 2: ...o make changes from time to time in the content hereof without obligation of Multi Tech Systems Inc to notify any person or organization of such revisions or changes Record of Revisions Revision Description A Manual released Covers software version 3 01 10 07 01 B Remove MultiVOIP Manager from splash screen 01 28 02 Patents This Product is covered by one or more of the following U S Patent Numbers...

Page 3: ...gure your Client MultiVOIPs 6 Deploy the VOIP Network 6 Unpacking Your MultiVOIP 8 Safety Warnings 8 Cabling Your MultiVOIP 9 E M Jumper Block Positioning Procedure 11 Configuring Your Host MultiVOIP 13 Configuring Your Client MultiVOIPs 30 Deploying the VOIP Network 41 Limited Warranty 44 Technical Support 45 FCC Declaration 46 ...

Page 4: ...To access this free voice and fax communication all you have to do is connect your MultiVOIP to your telephone equipment and then to your existing Ethernet LAN Once configured the MultiVOIP then allows voice and fax to travel down the same path as your traditional data communications The MVP400 is designed with four voice fax channels which offer three voice fax interfaces per channel a 10M bps Et...

Page 5: ... The User Guide is provided in pdf format on the system CD and is also available from our Web site The User Guide is produced using Adobe AcrobatTM To view or print your copy of a user guide install Acrobat ReaderTM on your computer The Acrobat Reader is included on your system CD or is available as a free download from Adobe s Web site at http www adobe com Launch the Reader and select the pdf fi...

Page 6: ...e channel interface type for each of the Voice Fax channels Once all connections have been made the VOIP administrator configures the unit and builds the Phone Directory Database that will reside in the Host unit Configure your Client MultiVOIPs The next step is to configure the MultiVOIPs designated as Client units The Client units can be another MVP400 a MVP800 unit MVP200 or a MultiVOIP 100 Ser...

Page 7: ...tabase supplied by the Host MultiVOIP will be loaded into their unit within minutes of being connected and powered up The final task of the VOIP Administrator is to develop the VOIP Dialing Directory based on the Phone Directory Database and the phone numbers of the interfacing telephone equipment Now a VOIP User can call any person on the VOIP network ...

Page 8: ...d A lithium battery on the voice fax channel board provides backup power for the time keeping capability The battery has an estimated life expectancy of ten years When the battery starts to weaken the date and time may be incorrect If the battery fails the board must be sent back to Multi Tech Sytems for battery replacement The E M FXS and Ethernet ports are not designed to be connected to a Publi...

Page 9: ...NEL 8 VOICE FAX CHANNEL 4 VOICE FAX CHANNEL 7 VOICE FAX CHANNEL 3 VOICE FAX CHANNEL 6 VOICE FAX CHANNEL 2 VOICE FAX CHANNEL 5 VOICE FAX CHANNEL 1 CHANNEL 10 CHANNEL 9 CHANNEL 8 CHANNEL 7 CHANNEL 6 CHANNEL 5 CHANNEL 4 CHANNEL 3 CHANNEL 2 RS232 V 35 CHANNEL 1 RS232 V 35 10BASET ETHERNET COMMAND PORT EXT COMPOSITE LINK RS232 V 35 POWER I O GND T1 DSU MONITOR XMT RCV INTERNAL COMPOSITE LINK E M FXO FX...

Page 10: ... telephone switch to your MultiVOIP connect one end of an RJ45 phone cord to the Voice Fax Channel 1 E M connector on the back of the MultiVOIP and the other end to the trunk Refer to the User Guide for E M pin assignments If you are connecting to an E M trunk you need to ensure that the E M trunk jumper is in the correct position for the E M type trunk The default E M jumper position is E M type ...

Page 11: ...assis mounting screws and slide the top cover back off the chassis to expose the rear panel 4 To change a jumper position lift the jumper plug up off the jumper block and move to the new position ensuring that the center jumper is centered on the E M type number 4 2 Default 1 3 5 5 Change the jumper position for each voice fax channel that is connecting to an E M trunk that is not a type 2 If you ...

Page 12: ... Magix 400 E M 4 Wire Tire Card M MOUTH CONTROL E EAR CONTROL T1 TIP 1 RECEIVE R RING TRANSMIT T TIP TRANSMIT R1 RING 1 RECEIVE CHASSIS GROUND SCREW UNUSED M I N P U T E O U T P U T T 1 4 W I R E O U T P U T R 4 W I R E I N P U T 2 W I R E T 4 W I R E I N P U T 2 W I R E R 1 4 W I R E O U T P U T S G S I G N A L G N D O U T P U T S B S I G N A L B A T T E R Y O U T P U T 9 Return to the Cabling Pr...

Page 13: ...a MultiVOIP behind a firewall you need to add the following UDP ports to your firewall Q 931 Signaling Ch1 900 Q 931 Signaling Ch2 902 Q 931 Signaling Ch3 904 Q 931 Signaling Ch4 906 Status 5000 Ch1 RTP 5004 Ch1 RTCP 5005 Ch2 RTP 5006 Ch2 RTCP 5007 Ch3 RTP 5008 Ch3 RTCP 5009 Ch4 RTP 5010 Ch4 RTCP 5011 Refer to your firewall user documentation to enter and open these ports 1 Verify that your MultiV...

Page 14: ...ay automatically click My Computer then right click the CD ROM drive icon click Open and then click the Autorun icon 3 When the Multi Tech Installation CD dialog box displays click the Install Software icon 4 The Select Software dialog box is displayed Select Proprietary Software option ...

Page 15: ...og box displays Click Next to continue 6 Follow the on screen instructions to install your MultiVOIP software You may choose the Destination Location of your MultiVOIP software or you can choose to select the default destination by clicking Next ...

Page 16: ... recommended to choose the default destination 7 The following dialog box selects the COM port of your PC connected to the Command port of the MultiVOIP Select the COM port of your PC from the Select Port window Click OK to continue 8 The Setup Complete dialog displays Click Finish to continue ...

Page 17: ...re Click Yes to continue 11 The IP Protocol Default Setup dialog box displays The default Frame Type is TYPE_II If this does not match your IP network change the Frame Type by clicking the drop down box The Frame Type choices are TYPE_II and SNAP 12 In the Ethernet group enter the IP Address Subnet Mask and Gateway Address unique to your IP LAN ...

Page 18: ...oice coder fax parameters and regional telephone parameters for each channel Configure each channel for the type of interface you are connecting to Channel 1 displays by default in the Select Channel list To change the channel number select the channel number you want to configure from the Select Channel list 14 The Interface group defaults to FXS Loop Start Select the interface option to correspo...

Page 19: ...ction is 2 wire or 4 wire If Wink signaling is used then the Wink Timer is enabled with a default of 250 milliseconds The range of the Wink Timer is from 100 to 350 milliseconds Consult with your local in house phone personnel for this timer setting If the Pass Through check box is selected a continuously open E M voice path is established between two channels to pass voice packets Available if th...

Page 20: ...onnel to verify the preferred type of disconnect to use For tone detection you can select from the lists either one or two tones that will cause the line to disconnect The person hanging up a call must then hit the key or keys that will produce those tones For silence detection select One Way or Two Way then set the timer for the number of seconds of silence before disconnect The default value of ...

Page 21: ... Voice Coder list If you changed the voice coder ensure that the same voice coder is used on the voice fax channel you are calling Otherwise you will always get a busy signal 17 If you selected the FXO interface and are using touchtone dialing you can set up the DTMF gain or output level in decibels dB for the higher and lower frequency groups of the DTMF tone pair Make your selections from the li...

Page 22: ...en voice fax channel you can disable faxes in the Fax group Note After configuring a given channel you can copy that channel s configuration to any other channel by clicking Copy Everything on the Voice Fax tab will be copied to the other channel 19 The Billing Security tab displays the parameters for automatic disconnection billing options and dialing options 20 You can set up billing options for...

Page 23: ...its call duration to the number of seconds entered in the Disconnect After box The default value of 180 seconds can be changed to any other value up to 65 535 roughly 18 2 hours If your country region is not the default USA click the Regional tab and proceed to step 23 Otherwise proceed to step 24 to begin building your phone directory database 23 To change the Tone Pairs on the Regional tab selec...

Page 24: ...k Phone Book The Phone Directory Database dialog box displays You will build your personalized MultiVOIP Phone Directory in the following steps The MultiVOIP configured as a Host will contain the host database The host database has the phone numbers of all the MultiVOIP s available for communication on an IP network This database is downloaded to each Client MultiVOIP as it comes online ...

Page 25: ...er you entered in the previous step 28 The Permit Hunting option enables the answering unit to roll over to a second channel if the first channel is busy Click Permit Hunting if you want the calls to roll over to a second local voice fax channel Calls will only roll over within an individual MultiVOIP for example if all of a MultiVOIPs lines or channels are busy the next call will not hunt to anot...

Page 26: ... the MultiVOIP and enter this number in the Ethernet Node ID box If the ID plate is missing or damaged you can also Telnet to the MultiVOIP and on the MultiVOIP Telnet Server menu enter 1 to advance to the Main Menu then enter 3 for System Information where item 1 is the Ethernet Port Address you want to enter in the Ethernet Node ID box ...

Page 27: ...p Phone Number box For example 201 33 Enter a description for the remote MultiVOIP phone number for Channel 1 in the Description box Note If the remote MultiVOIP is located behind a proxy server that uses a dynamically assigned IP address select Dynamic disabling Static IP Address and leave the IP Address box blank The Host MultiVOIP will learn the IP address when it is contacted by the remote Mul...

Page 28: ... you are returned to the Phone Directory Database dialog box which now includes the second number and related information in the Phone Number list Note If only Channel 1 is active you must enter two phone numbers The first number will be the local ...

Page 29: ...n Download Setup to write the new configuration to the MultiVOIP 37 After the setup is written to the MultiVOIP the unit is rebooted 38 Verify that the BTG LED on the MultiVOIP is off after the download is complete This may take several minutes as the MultiVOIP reboots 39 You are returned to the Main menu At this time your MulitVOIP is configured Click Exit Proceed to the next section to configure...

Page 30: ...are Installation procedures in that Quick Start If you are installing a MultiVOIP behind a firewall you need to add the following UDP ports to your firewall Q 931 Signaling Ch1 900 Q 931 Signaling Ch2 902 Q 931 Signaling Ch3 904 Q 931 Signaling Ch4 906 Status 5000 Ch1 RTP 5004 Ch1 RTCP 5005 Ch2 RTP 5006 Ch2 RTCP 5007 Ch3 RTP 5008 Ch3 RTCP 5009 Ch4 RTP 5010 Ch4 RTCP 5011 Refer to your firewall user...

Page 31: ...rame Type from the Frame Type list The Frame Type choices are TYPE_II and SNAP 4 In the Ethernet group enter the IP Address and IP Mask In the Gateway Address enter the gateway IP address for the client unit The IP address is your unique LAN IP address and the Gateway address is the IP address of the device connected to the Internet Intranet Click OK when you are finished ...

Page 32: ...umber select the channel you want to configure from the Select Channel list 6 The Interface group defaults to FXS Loop Start Select the interface option to correspond to the interface type being connected to the Voice Fax connector on the back panel of the MultiVOIP If you are connecting a station device such as an analog telephone a fax machine or a Key Telephone System KTS to the Voice Fax conne...

Page 33: ...hrough check box is selected a continuously open E M voice path is established between two channels to pass voice packets Available if the Dial Tone option is selected and auto dialing is set up for the two channels that will be doing pass through This is useful for Public Address systems If you choose an FXO or FXS interface the Dialing Options Regeneration group is enabled Check with your in hou...

Page 34: ...s that will produce those tones For silence detection select One Way or Two Way then set the timer for the number of seconds of silence before disconnect The default value of 15 seconds may be shorter than desired for your application The FXS Options control how the selected channel interacts with answering machines If the Current Loss check box is selected the local VOIP hangs up when the electri...

Page 35: ...lling Otherwise you will always get a busy signal 9 If you selected the FXO interface and are using touchtone dialing you can set up the DTMF gain or output level in decibels dB for the higher and lower frequency groups of the DTMF tone pair Make your selections from the lists in the DTMF Gain group In the Duration box enter the DTMF tone duration in milliseconds 100 is entered by default Note Onl...

Page 36: ...s in the Fax group Note After configuring a given channel you can copy that channel s configuration to any other channel by clicking Copy Everything on the Voice Fax tab will be copied to the other channel 11 The Billing Security tab displays the parameters for automatic disconnection billing options and dialing options 12 You can set up billing options for inbound and outbound calls by selecting ...

Page 37: ... box 14 The Automatic Disconnect option limits call duration to the number of seconds entered in the Disconnect After box The default value of 180 seconds can be changed to any other value up to 65 535 roughly 18 2 hours If your country region is not the default USA click the Regional tab and proceed to step 15 15 To change the Tone Pairs on the Regional tab select your specific country or region ...

Page 38: ... in succession 17 From the Program Group click MultiVOIP Configuration Click Phone Book The Phone Directory Database dialog box displays 18 In the Database Type group click the Client option The Host IP Address box becomes active 19 Enter the IP address of the host MultiVOIP in the Host IP Address box ...

Page 39: ...e main menu 21 Click Download Setup to write the new configuration to the client unit The Save Setup dialog displays 22 Select the Save Current Setup as User Default Configuration check box then click OK After the setup is written to the MultiVOIP the unit reboots ...

Page 40: ...the download is complete This may take several minutes as the MultiVOIP reboots 24 You are returned to the main menu Your MultiVOIP is operational at this time Repeat this prodedure for each of the client units When all clients have been configured proceed with deploying the VOIP network ...

Page 41: ...a MultiVOIP 100 Series Therefore the deployment procedure for the remote site administrator may be more general so you may need to refer to the Cable Connection Figure in the appropriate Quick Start Perform the following procedure to deploy your VOIP Network VOIP Administrator 1 Establish your VOIP Dialing Directory based on your Phone Directory Database for the numbers to connect the MultiVOIP s ...

Page 42: ...cting a station device such as an analog telephone a fax machine or a Key Telephone System KTS to your MultiVOIP connect one end of an RJ11 phone cord to the Voice Fax Channel 1 FXS connector on the back of the MultiVOIP and the other end to the station device If you are connecting a PBX extension to your MultiVOIP connect one end of an RJ11 phone cord to the Voice Fax Channel 1 FXO connector on t...

Page 43: ...Channel on your MultiVOIP 8 Turn on power to the MultiVOIP by placing the ON OFF switch on the back panel to the ON position Wait for the BOOT LED on the MultiVOIP to go off before proceeding This may take a couple of minutes At this time your VOIP network should be fully operational Dial one of the sites in your network using the dialing directory supplied by your Network Administrator ...

Page 44: ...her than the one for which they were manufactured repaired by Customer or any party without MTS s written authorization or used in any manner inconsistent with MTS s instructions MTS s entire obligation under this warranty shall be limited at MTS s option to repair or replacement of any products which prove to be defective within the warranty period or at MTS s option issuance of a refund of the p...

Page 45: ... direct your questions regarding repair expediting receiving shipping billing etc to our Repair Accounting department at 800 328 9717 or 763 785 3500 Repairs for damages caused by lightning storms water power surges incorrect installation physical abuse or user caused damages are billed on a time plus materials basis Addendum for International Products Distributors should contact Amex Inc for info...

Page 46: ...ltitech com for information about out of warranty repair costs Technical Support Multi Tech Systems has an excellent staff of technical support personnel available to help you get the most out of your Multi Tech product If you have any questions about the operation of this unit or experience difficulty during installation you can contact Tech Support via the following Phone 800 972 2439 USA and Ca...

Page 47: ...ment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense Warning Changes or modificat...

Page 48: ...82099351 ...

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