Multitech MultiVOIP 100 (MVP110 Quick Start Manual Download Page 34 | Manualshive

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MultiVOIP Quick Start Guide

34

Technical Support

Multi-Tech Systems has an excellent staff of technical support
personnel available to help you get the most out of your Multi-
Tech product. If you have any questions about the operation
of this unit, or experience difficulty during installation you can
contact Tech Support via the following:

Contacting Technical Support

Country

By E-mail

By

telephone

France:

[email protected]

(33) 1-64 61 09 81

India:

[email protected]

(91) 124-340778

U.K.:

[email protected]

(44) 118 959 7774

U.S. & Canada: [email protected]

(800) 972-2439

Rest of World: [email protected]

(763) 785-3500

Internet:

http://www.multitech.com/_forms/email_tech_support.htm

Please have your product information available, including
model and serial number.

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Summary of Contents for MultiVOIP 100 (MVP110

Page 1: ...100 Voice FaxoverIPNetworks Standalone Voice IP Gateway Model MVP110 Proprietary Mode Quick Start Guide...

Page 2: ...reserves the right to revise this publication and to make changes from time to time in the content hereof without obligation of Multi Tech Systems Inc to notify any person or organization of such rev...

Page 3: ...iVOIP 6 Unpacking Your MultiVOIP 8 Safety Warnings 8 Cabling Your MultiVOIP 9 Configuring Your Host MultiVOIP 11 Configuring Your ClientMultiVOIPs 24 Deploying the VOIP Network 31 Limited Warranty 33...

Page 4: ...ta only To access this free voice and fax communication all you have to do is connect the MultiVOIP to your telephone equipment and then to your existing Internet connection Once configured the MultiV...

Page 5: ...produced using Adobe AcrobatTM To view or print your copy of a user guide install Acrobat ReaderTM on your computer The Acrobat Reader is included on your system CD or is available as a free download...

Page 6: ...he first step the VOIP administrator configures the MultiVOIP designated as the Host unit This includes the assignment of a unique LAN IP address subnet mask and Gateway IP address Once all connection...

Page 7: ...rators need only to connect the units to their LAN and telephone equipment A full Phone Directory Database supplied by the Host MultiVOIP will be loaded into their unit within minutes of being connect...

Page 8: ...incorrectly replaced A lithium battery on the voice fax channel board provides backup power for the time keeping capability The battery has an estimated life expectancy of ten years When the battery...

Page 9: ...tion Power Connection Command Port Connection FXS Hub Figure 5 Cable Connections 2 Connect the MultiVOIP to a PC using the RJ 45 to DB9 female cable provided with your unit Plug the RJ 45 end of the c...

Page 10: ...end to the station device 5 Turn on power to the MultiVOIP by setting the power switch on the right side panel to the On position Wait for the Boot LED on the MultiVOIP to go off before proceeding Thi...

Page 11: ...MultiVOIP software is provided in the User Guide supplied with your MultiVOIP If you are installing a MultiVOIP behind a firewall you need to add the following UDP ports to your firewall 900 Signalin...

Page 12: ...er then right click the CD ROM drive icon click Open and then click the Autorun icon 3 When the Multi Tech Installation CD dialog box displays click the Install Software icon 4 The Welcome dialog box...

Page 13: ...lowing dialog box selects the COM port of your PC connected to the Command port of the MultiVOIP From the Select Port list choose the COM port of your PC Click OK to continue 7 The Setup Complete dial...

Page 14: ...Protocol Default Setup dialog box displays The default Frame Type is TYPE_II If this does not match your IP network change the Frame Type by selecting SNAP from the Frame Type list The available Fram...

Page 15: ...4 If you are connecting a station device such as an analog telephone a fax machine or a Key Telephone System KTS to the Voice Fax connector on the back of the unit In the Max Dial Digits box enter the...

Page 16: ...mber of the remote VOIP in the Phone Number box The Voice Fax tab displays the parameters for the voice coder faxing and DTMF gain 15 To change the voice coder select the new voice coder entry from th...

Page 17: ...ber of seconds 19 The Call Authentication option enables password protection for outbound and inbound calls on the selected voice fax channel If you enable password protection on inbound or outbound c...

Page 18: ...ion list The Tone Pairs group parameters change per your choice Click OK when finished 22 The following dialog box displays Click OK The upgrade takes several minutes to complete 23 From the Program G...

Page 19: ...ork This database is downloaded to each Client MultiVOIP as it comes online Click Add to begin building your phone directory database 24 The Add Edit Phone Entry dialog box displays In the Station Inf...

Page 20: ...OIP must have a static IP address that the remote MultiVOIP can reference to obtain a downloaded copy of the host phone directory database 27 In the MultiVOIP Identification group enter the IP address...

Page 21: ...the phone number for the remote MultiVOIP in the Station Information group Phone Number box For example 201 31 Enter a description for the remote MultiVOIP phone number in the Description box Note If...

Page 22: ...P Address box in the MultiVOIP Identification group 33 Click OK and you are returned to the Phone Directory Database dialog box which now includes the second number and related information in the Phon...

Page 23: ...load is complete This may take several minutes as the MultiVOIP reboots 38 Win3 1 users you are returned to your Program Manager where the MultiVOIP Program Group and Program Items Windows icons displ...

Page 24: ...n these ports 1 Disconnect the PC from the command port of the Host MultiVOIP and connect it to the command port on the Client MultiVOIP 2 Win 3 1 users from the Program Manager double click the Multi...

Page 25: ...ddress is your unique LAN IP address and the Gateway address is the IP address of the device connected to the Internet Intranet Click OK when you are finished The Channel Setup dialog box displays 5 T...

Page 26: ...too much time elapses between digits and the wrong numbers are mapped you hear a rapid busy signal If this happens hang up and dial again This option is available for all interface types In the Flash...

Page 27: ...the Fax group 10 The Billing Security tab displays the parameters for billing options call authentication and automatic disconnection 11 You can set up billing options for inbound and outbound calls...

Page 28: ...be changed to any other value up to 65 535 roughly 18 2 hours 14 To change the Tone Pairs on the Regional tab select your specific country or region from the Country Region list The Tone Pairs group p...

Page 29: ...es active 16 Enter the IP address of the host MultiVOIP in the Host IP Address box 17 Click OK and you are returned to the main menu 18 Click Download Setup to write the new configuration to the clien...

Page 30: ...the download is complete This may take several minutes as the MultiVOIP reboots 21 You are returned to the main menu Your MultiVOIP is operational at this time Repeat this procedure for each of the cl...

Page 31: ...ne equipment and then wait for the phone directory database to be downloaded Perform the following procedure to deploy your VOIP network VOIP Administrator 1 Create your VOIP Dialing Directory based o...

Page 32: ...u are connecting a station device such as an analog telephone a fax machine or a Key Telephone System KTS to your MultiVOIP connect one end of an RJ 11 cable to the Voice Fax Channel 1 FXS connector o...

Page 33: ...wer surges or which have been neglected altered abused used for a purpose other than the one for which they were manufactured repaired by the customer or any party without MTS s written authorization...

Page 34: ...ation you can contact Tech Support via the following Contacting Technical Support Country By E mail By telephone France support multitech fr 33 1 64 61 09 81 India support multitechindia com 91 124 34...

Page 35: ...ent This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications Operat...

Page 36: ...82050750...

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