Chapter 5 – Warranty & Repairs Policies
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Multi-Tech Systems, Inc. MultiModem User Guide
Chapter 5: Warranty & Repairs Policies
Multi-Tech Warranty Statement
Multi-Tech Systems, Inc., (hereafter “MTS”) warrants that its products will be free from defects in
material or workmanship for a period of two, five, or ten years (depending on model) from date of
purchase, or if proof of purchase is not provided, two, five, or ten years (depending on model) from
date of shipment.
MTS MAKES NO OTHER WARRANTY, EXPRESS OR IMPLIED, AND ALL IMPLIED
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE
HEREBY DISCLAIMED.
This warranty does not apply to any products which have been damaged by lightning storms, water,
or power surges or which have been neglected, altered, abused, used for a purpose other than the
one for which they were manufactured, repaired by Customer or any party without MTS’s written
authorization, or used in any manner inconsistent with MTS’s instructions.
MTS’s entire obligation under this warranty shall be limited (at MTS’s option) to repair or
replacement of any products which prove to be defective within the warranty period or, at MTS’s
option, issuance of a refund of the purchase price. Defective products must be returned by
Customer to MTS’s factory — transportation prepaid.
MTS WILL NOT BE LIABLE FOR CONSEQUENTIAL DAMAGES, AND UNDER NO
CIRCUMSTANCES WILL ITS LIABILITY EXCEED THE PRICE FOR DEFECTIVE PRODUCTS.
Repair Procedures for U.S. and Canadian Customers
In the event that service is required, products may be shipped, freight prepaid, to our Mounds View,
Minnesota factory:
Multi-Tech Systems, Inc.
2205 Woodale Drive
Mounds View, MN 55112
Attn: Repairs, Serial # ____________
A Returned Materials Authorization (RMA) is not required. Return shipping charges (surface) will be
paid by MTS to destinations in U.S. and Canada.
Please include, inside the shipping box, a description of the problem, a return shipping address
(must have street address, not P.O. Box), your telephone number, and if the product is out of
warranty, a payment in advance is required. Acceptable means of payment include credit card, wire
transfer or a check in U.S. dollars drawn on a U.S. Bank.
For out of warranty repair charges, go to
COMPANY/Policies/Warranty/
Extended two-year overnight replacement service agreements are available for selected products.
Please call MTS customer service at (888) 288-5470 or visit our web site at
PARTNERS/Programs/overnight replacement/
for details on rates and coverage’s.
Please direct your questions regarding technical matters, product configuration, verification that the
product is defective, etc., to our Technical Support department at (800) 972-2439 or email
Please direct your questions regarding repair expediting, receiving,
shipping, billing, etc., to our Repair Accounting department at (800) 328-9717 or (763) 717-5631, or
email
.
Repairs for damages caused by lightning storms, water, power surges, incorrect installation,
physical abuse, or user-caused damages are billed on a time-plus-materials basis.
Repair Procedures for International Customers (Outside U.S.A. and Canada)
Your original point of purchase Reseller may offer the quickest and most economical repair option
for your Multi-Tech product. You may also contact any Multi-Tech sales office for information about
