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Chapter 2 – Activation and Installation

Multi-Tech Systems, Inc. MultiModem CDMA USB Wireless Modem User Guide

25

7.

The

Completing the Found New Hardware Wizard

screen appears.

The association between the serial port and the USB driver has been made.

Click

Finish

.

The third

Found New Hardware

wizard will start automatically to install the modem inf file.

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Summary of Contents for MTCBA-C-U-N1

Page 1: ...MultiModem CDMA USB Wireless Modem MTCBA C U User Guide ...

Page 2: ...e D 10 13 05 Changed temperature range added humidity rating changed modem maintenance and warranty chapter E 05 04 06 Updated USB Plug Play software installation F 06 30 06 Added AT command examples and frequently asked questions Reorganized the chapters Changed the location of the Adtivation Notices Added a note about current documentation on Web site Many other minor changes made G 09 05 06 Rem...

Page 3: ...ver in Windows XP 2003 20 Installing the Modem Driver in Windows 2000 28 Chapter 3 Using Your Wireless Modem 36 Phone Numbers for the Wireless Modem 36 Examples of Useful AT Commands 36 Verifying Signal Strength 36 Checking Network Registration and Roaming Status 36 Checking the Modem s Identity 36 Establishing a Voice Call 37 Establishing a Circuit Switched Data CSD Connection 37 Answering a Circ...

Page 4: ...or developers MTCBA C U N12 is an 800 1900 MHz CDMA USB modem provisioned for Bell Mobility Canada MTCBA C U N14 is an 800 1900 MHz CDMA USB modem provisioned for Alltel networks USA Other Product Codes NAM is the model for US and Canada E U is the model for Europe and the rest of the world A Note About Documentation Multi Tech Systems Inc reserves the right to revise this publication and to make ...

Page 5: ...he offender or legal action or both Switch OFF your Wireless MultiModem when around gasoline or diesel fuel pumps and before filling your vehicle with fuel Switch OFF your Wireless MultiModem in hospitals and any other place where medical equipment may be in use Respect restrictions on the use of radio equipment in fuel depots chemical plants or where blasting operations are in progress There may ...

Page 6: ...ormation contained on discs or cards The use of accessories not authorized by Multi Tech or not compliant with Multi Tech s accessory specifications may invalidate the warranty of the Wireless MultiModem In the unlikely event of a fault in the Wireless MultiModem contact Multi Tech Tech Support Your Responsibility This Wireless MultiModem is your responsibility Please treat it with care respecting...

Page 7: ...nd set based on TIA EIA IS707 3 V 25ter and CDMA 07 05 07 07 SMS Mobile Originated MO and Mobile Terminated MT Over the Air Activation OTA OTASP and OTAPA Data Asynchronous 2400 4800 9600 and 14400 bps Transparent and Non Transparent modes Mode 3 1 KHz PSTN and V110 ISDN Fax 2400 4800 7200 9600 bps Class 2 0 Group 3 compatible Electrical Characteristers Electrical Characteristics Switching the mod...

Page 8: ... Detect Light is on when data connection has been established LS Line Status Continuous on state indicates that the wireless modem is not registered on the network Flashing state indicates registration on network Off state Modem is off not ready or in download mode TR Terminal Ready Commonly called Data Terminal Ready This is a readiness signal from the PC PWR Power Light is on continuously to whe...

Page 9: ...n Notices located on the MultiModem CD Choose the one for your wireless network provider and follow the directions to activate your account Phone Numbers for the Wireless Modem Every wireless modem will have its own unique phone number The phone number will be given to you by your wireless service provider Wireless provider implementations may vary Hook up the Antenna and USB Cable Antenna Connect...

Page 10: ...ollowing 1 Obtain mounting screws two are needed that are appropriate for the surface on which you will mount the modem For example one might use two 6 32 self tapping screws 5 8 in length to mount the unit in a truck to the wall of the cab behind the passenger s seat 2 Typically the unit is mounted against a flat surface into which holes can be drilled The mounting holes center to center must be ...

Page 11: ...stems Inc MultiModem CDMA USB Wireless Modem User Guide 11 3 Slide the mounting bridles into the corresponding slots on the backside of the modem chassis 4 Attach the modem with two screws to the mounting surface at the desired location on the equipment ...

Page 12: ...ing the 64 bit version of the Vista driver a person will have to disable the signed driver check in order to install it Two methods are available choose one First Method Boot your PC press F8 and choose Disable driver signature enforcement option Second Method Create a shortcut on the desktop to cmd exe using the following steps Right click on an empty space on the desktop to open the context menu...

Page 13: ...on of your TUSB3410 Serial Port 4 The Found New Hardware screen appears with Windows needs to install driver software for your TUSB3410 Serial Port Click on Locate and install driver software recommended Windows will guide you through the process of installing driver software for your device 5 The next screen prompts you to insert the disc that came with your MultiModem If you have the disc that c...

Page 14: ...r computer screen click the Browse button 8 Browse to the Drivers folder on your MultiModem CD then select the Windows_Drivers folder and then the Vista32 folder If you were installing drivers on a Vista 64 bit Operating System you would browse to the Vista64 folder Click OK then Click Next 9 Windows can t verify the publisher of this driver software screen appears Select Install this driver softw...

Page 15: ...odem CDMA USB Wireless Modem User Guide 15 10 Installing driver software screen appears 11 When the software for this device has been successfully installed screen appears with Windows has finished installing the driver software for this device CDMA Device Click Close ...

Page 16: ... User Guide 16 Installation of the Communications Port 12 The Found New Hardware Texas Instrument UMP Serial Port 00 screen appears If you have the disc that came with your device insert it now The MultiModem CD is still in the CD ROM drive Click Next 13 Searching disc for software screen appears ...

Page 17: ...ti Tech Systems Inc MultiModem CDMA USB Wireless Modem User Guide 17 14 Windows can t verify the publisher of this driver software screen appears Select Install this driver software anyway 15 Installing driver software progress screen appears ...

Page 18: ...en successfully installed screen appears with Windows has finished installing the driver software for this device USB Serial Port Click Close Installation of the Modem 17 The Found New Hardware MultiTech CDMA Model screen appears If you have the disc that came with your device insert it now The MultiModem CD is still in the CD ROM drive Click Next ...

Page 19: ...ftware screen appears Select Install this driver software anyway 19 Installing driver software progress screen appears 20 The software for this device has been successfully installed screen appears Windows has finished installing the driver software for this device Multi Tech Systems USB CDMA Wireless Modem 19 Click Close The installation of drivers is now complete ...

Page 20: ...Modem and the PC 2 Insert the MultiModem CD into your CD ROM drive The CD uses the Autorun feature and after a brief delay the MultiModem Setup Welcome screen appears Close the Welcome screen In some situations the operating system will display a Found New Hardware Wizard screen and asks you Can Windows connect to Windows Update to search for software Select No not this time Then click Next 3 The ...

Page 21: ...ude this location in the search is selected Click the Browse button 6 Browse to the Drivers folder on your MultiModem CD then select the Windows_Drivers folder and then the XP32 folder If you are installing drivers on an XP 64 bit Operating System you would browse to the XP64 folder Click Next 7 A Windows Logo Testing screen appears Click Continue Anyway 8 Please wait while the wizard installs the...

Page 22: ...CDMA USB Wireless Modem User Guide 22 9 At the Completing the Found New Hardware Wizard CDMA Device screen click Finish Installation of the USB driver is now complete The second Found New Hardware wizard will start automatically to associate the PC port with the USB driver ...

Page 23: ...Can Windows connect to Windows update to search for software appeared when you were installing the driver it will come up here also Select No not this time Then click Next 2 The Welcome to the Found New Hardware Wizard screen will appear with the USB Serial Port as the device to be installed This is the beginning of the Found New Hardware sequence for the port 3 Click Install from a list or specif...

Page 24: ...h the correct path from the first wizard in that case simply click Next and skip step 6 5 Browse to the Drivers folder on your MultiModem CD then select the Windows_Drivers folder and then the XP32 folder If you are installing drivers on an XP 64 bit Operating System you would browse to the XP64 folder Click Next 6 A second Windows Logo Testing screen may appear depending on operating system setti...

Page 25: ...DMA USB Wireless Modem User Guide 25 7 The Completing the Found New Hardware Wizard screen appears The association between the serial port and the USB driver has been made Click Finish The third Found New Hardware wizard will start automatically to install the modem inf file ...

Page 26: ...Windows connect to Windows update to search for software appears again select No not this time Then click Next 2 The Found New Hardware Wizard screen appears for the MultiTech Systems USB CDMA Wireless Modem 3 Click on Install from a list or specific location Advanced Then click Next 4 The Please choose your search and installation options screen appears Select Include this location in the search ...

Page 27: ...m you would browse to the XP64 folder Click Next 6 The final Windows Logo Testing screen may appear depending on operating system settings This screen pertains to the creation of a modem entity in the operating system that accommodates the MultiTech Systems USB CDMA Wireless MultiModem Click Continue Anyway 7 The Completing the Found New Hardware Wizard screen appears Click Finish With the modem i...

Page 28: ...m CD into your CD ROM drive The CD uses the Autorun feature and after a brief delay the MultiModem Setup Welcome screen appears Close the Welcome screen 3 After a brief delay the Welcome to the Found New Hardware Wizard screen appears This is the first of three New Hardware Wizards that will appear Click Next 4 The Install Hardware Device Drivers screen appears referring to the TUSB3410 Serial Por...

Page 29: ...ick on Specify a location Click Next 7 Insert the manufacturer s installation disk MultiModem CD into the drive selected Click the Browse button 8 Browse to the Drivers folder on your MultiModem CD then select the Windows_Drivers directory and then Windows_2000 directory Click OK and then click Next 9 At the Driver Files Search Results screen Click Next ...

Page 30: ... Signature Not Found screen may appear depending on operating system settings Click Yes 11 At the Completing the Found New Hardware Wizard screen CDMA Device click Finish Installation of the USB driver is now complete The second Found New Hardware wizard will start automatically to associate the PC port with the USB driver ...

Page 31: ...pares the next phase of the installation associating the PC port with the USB drive When the Welcome to the Found New Hardware Wizard screen appears click Next 13 The Install Hardware Device Drivers screen appears referring to the TUSB3410 Serial Port This is the beginning of the Found New Hardware sequence for the port Click on Search for a suitable driver for my device recommended Click Next ...

Page 32: ...tiModem CD is still in the CD ROM drive Click the Browse button This may already be populated with the correct path from the first wizard In that case simply click Next and skip to step 17 16 Browse to the Drivers directory on your MultiModem CD then select the Windows_Drivers directory and then Windows_2000 directory Click OK and then click Next 17 At the Driver Files Search Results screen click ...

Page 33: ...ature Not Found screen may appear depending on the operating system settings Click Yes 19 The Completing the Found New Hardware Wizard screen appears The association between the serial port and the USB driver has been made 20 Click Finish The third Found New Hardware Wizard will start automatically to install the modem INF file ...

Page 34: ...art C for Windows 2000 Installing the Modem Driver 21 After a brief delay the Welcome to the Found New Hardware Wizard screen appears Click Next 22 The Install Hardware Device Drivers screen appears referring to the Multi Tech CDMA Modem Click on Search for a suitable driver for my device recommended Click Next ...

Page 35: ...OM drive Click the Browse button This may already be populated with the correct path from the first wizard In that case simply click Next 25 A Digital Signature Not Found screen may appear depending on operating system settings Click Yes 26 The Completing the Found New Hardware Wizard screen appears Click Finish With the modem inf file successfully installed the entire software installation proced...

Page 36: ...it error rate ber BER values are always 99 RSSI ranges are from 0 to 31 Signal Strength Verification RSSI 10 31 Sufficient 0 9 Weak or Insufficient 99 No signal Note Modems provisioned for the Sprint network have a different range of values for signal strength See the AT Command guide for details Checking Network Registration and Roaming Status In this procedure you will verify that the Wireless M...

Page 37: ...o inform the wireless network that you are initiating a CSD modem call If you are dialing to another modem the remote modem should answer and a connection between the two modems will be established If you include a semi colon at the end of the dialing string the modem will instead initiate a Voice call to the phone number dialed Disconnect Type Wait about two seconds to see an OK response Then typ...

Page 38: ... Note The x represents an index location View a List of Stored Messages Type AT CMGL x press Enter For x substitute one of the following UREAD Show all unread messages READ Show all read messages USENT Show all unsent messages SENT Show all sent messages ALL Show all d messages The modem will respond AT CMGL 1 REC UNREAD 8585551212 1 The modem will continue until all UNREAD messages numbers and in...

Page 39: ...dication at cnmi 2 1 0 0 0 set the modem to indicate received messages with CMTI OK at cpms MT MO set the read and write locations for SMS CPMS 0 30 0 30 OK CMTI MT 0 0 indication that a message was received and stored to location 0 of the modem at cmgr 0 read message stored in location 0 CMGR REC UNREAD 7632273726 06 03 17 13 35 49 0 3 0 0 0 5 TEST1 OK at cmgd 0 delete message stored in location ...

Page 40: ...es the modem Internet access Normally this phone number is 777 Connecting to the CDMA Network for Internet Access You will establish an Internet connection through a Windows dial up session Note that your wireless provider will charge you for data usage Requirements One Multi Tech wireless CDMA USB modem The modem must be getting a proper signal and be showing a network registration through the wi...

Page 41: ...ame and the password for your account In many cases a user name and a password are not required but some wireless providers require it Check with your provider to see if they are needed Here is some helpful information For Alltel accounts User name MDN alltel net Note The MDN is your 10 digit wireless phone number Password alltel For Verizon and Sprint accounts Normally Verizon and Sprint do not r...

Page 42: ...ess device Multi Tech offers a Windows based mobile PhoneTools Mobile PhoneTools is a communication software program included on your MultiModem CD You can install this program onto your PC and use it for making Internet connections voice calls SMS messaging and email This program allows you to use your wireless modem hooked up to your PC as if it were a cell phone ...

Page 43: ...through the USB link upon an attempted transmission of data or voice signals see the table below for possible causes and solutions Solutions for no connection through serial link situation If the modem returns Then ask Action Is the communication program properly configured In communications program verify that modem parameters have been set to the values shown here Data bits 8 Parity none Stop Bi...

Page 44: ...e customer to be working with the carrier when they are activating a N1 model I activated my modem but I can t do anything with it When I try to dial out I get a NO CARRIER response If you are receiving a NO CARRIER response send AT CEER to check the reason for no carrier then check the number in the Reference Guide Make sure the modem is registered and getting good signal AT CREG and AT CSQ Make ...

Page 45: ...hing Modem is answering in voice mode Voice Need a voice cable such as our Y cable Data Make sure you set AT CICB 0 to make the modem answer in data mode How does faxing work The CDMA modems only support Class 2 0 Group 3 faxing Need fax services setup on the account Need fax software that supports the modem e g WinFax Pro v10 0 Need to set AT CICB 1 for modem to answer in fax mode When I set the ...

Page 46: ... Modem User Guide 46 Chapter 5 Reference Information Wireless Modem Reference Information General ETSI contact ETSI Secretariat F 06921 Sophia Antipolis Cedex France e mail secretariat etsi fr Service The AT commands manual is available on the MultiModem CD and the Multi Tech web site ...

Page 47: ...edures for U S and Canadian Customers In the event that service is required products may be shipped freight prepaid to our Mounds View Minnesota factory Multi Tech Systems Inc 2205 Woodale Drive Mounds View MN 55112 U S A Attn Repairs Serial ____________ A Returned Materials Authorization RMA is not required Return shipping charges surface will be paid by MTS to destinations in U S and Canada Plea...

Page 48: ...echnical Support department nearest you or email support multitech com When calling the U S please direct your questions regarding repair expediting receiving shipping billing etc to our Repair Accounting department at 763 717 5631 in the U S A or email mtsrepair multitech com Repairs for damages caused by lightning storms water power surges incorrect installation physical abuse or user caused dam...

Page 49: ... recovery from municipal collection points reuse and recycling of specified percentages per the WEEE requirements Instructions for Disposal of WEEE by Users in the European Union The symbol shown below is on the product or on its packaging which indicates that this product must not be disposed of with other waste Instead it is the user s responsibility to dispose of their waste equipment by handin...

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