MultiPC NEO 360 User Manual Download Page 31

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TROUBLESHOOTING TIPS

The following troubleshooting tips may help if you are experiencing any

difficulties using our device.



Plugging keyboard/mouse directly into main system USB ports is prohibit,

administrator need to use an intermediate USB root hub for both keyboard & mouse

connections from main system.



Check to make sure that all connectors are plugged in correctly.



Make sure to restart the server after the driver installation.



Check the website to make sure you have the latest drivers.



Reset/refresh/resynchronize your monitor.



Full screen video display is not recommended; use Intel Sandy Bridge chipset may

help with better performance.

For immediate support, visit http://www.multi-pc.com to find the latest documentation,

Knowledge Base articles, and software for your device.

trademarks of their respective owners. Features and specifications are subject to change without notice.

Product may not be exactly as shown in the diagrams.

Summary of Contents for NEO 360

Page 1: ...Guía de Instalación para WMS2012 NEO 360 NEO 360UX3 www multi pc com ...

Page 2: ...EMARKING 7 DEVICE INSTALLATION SOFTWARE 8 DEVICE INSTALLING HARDWARE 12 THE STATION ASSIGNMENT AND FUNCTION SETTING 13 STATIONS RENAME 19 NETWORK SETTING 20 RESTART DEVICE 21 ADJUSTING THE SCREEN RESOLUTION 22 ADJUSTING THE SCREEN ROTATION 25 SETTING TURN OFF ALL MONITOR 25 SETTING POWER SAVING 26 DEVICE DRIVER UN INSTALLATION 28 VESA MOUNTING 30 TROUBLESHOOTING TIPS 31 ...

Page 3: ...reliable way to expand your Windows MultiPoint Server 2012 for school and office running office application Home Entertainment and Full Screen Movie Playback are not recommended INTRODUCTION 2013 Microsoft All rights reserved Microsoft Active Directory MultiPoint Server Office NET Framework Windows and Windows Server are trademarks of the Microsoft group of companies All other trademarks are prope...

Page 4: ...o Audio Output Microphone Headphone 3 AC Power Jack 4 Reset Button 5 VGA DB 15 Port 6 Giga LAN RJ 45 Port NEO360UX3 1 Three High Speed USB Ports 2 Stereo Audio Output Microphone Headphone 3 AC Power Jack 4 Reset Button 5 VGA DB 15 Port 6 Giga LAN RJ 45 Port ...

Page 5: ...5 SPECIFICATIONS SUPPORTED DISPLAY RESOLUTIONS ...

Page 6: ...h may not recognize under USB1 1 device For Optimum Video Display Extended video display at full screen is not recommended it often exhausts CPU and force system with much lower performance Intel Itanium Processor is not supported Microsoft s license policy is restricting for 10 users per CPU under Standard Academic version you can apply for 20 users only if your computer has 2 CPU and your OS lic...

Page 7: ...eats start peeling every MultiPoint Workstation MAC Address Label and paste on handbook according to the designated Server Name It is strongly suggested that all Server administrators follows these steps please use this handbook as for your important record for MAC address location note below therefore to avoid confusing when you need to change station hub or add additional hub later ...

Page 8: ...uting the setup program A Windows update must be completed before installing this Driver if you have completed Windows update you may skip step 2 and step 3 Step 1 Insert the Driver installation CD into the CD ROM drive The installer should start automatically If it does not double click Setup exe to start the Installation Wizard Step 2 This Driver will detect if you had most recent Windows update...

Page 9: ...epeat this update step for a few times until you see You re set to automatically install updates has pop out because there are more than 50 scalable files to be update that requires multiple repeats to complete all Note The system might remind to restart you system for several time Step 4 Driver Installation Wizard click Next to continue ...

Page 10: ...nd check I accept the terms of the license agreement Click Next to accept the License Agreement Step 6 Setup is searching for installed features You may notice the screen flashes during hardware installation It is part of the normal process ...

Page 11: ...11 Step 7 Driver Installation Wizard click Finish to continue and restart the computer ...

Page 12: ...main system USB ports is prohibit administrator need to use an intermediate USB root hub for both keyboard mouse connections from main system Step 2 Connect one end of the Giga LAN cable to the MultiPoint Workstation and the other end to an available Giga LAN port of Router The driver installation will proceed automatically Step 3 Repeat steps 1 2 for the remaining MultiPoint Workstation on to oth...

Page 13: ... AND FUNCTION SETTING Before run MultiPoint Manager please follow the illustration below 1 1 Log in as administrator and press Windows key from keyboard 1 2 Type WmsManager 1 3 Run WmsManager by left click to launch MultiPoint Manager ...

Page 14: ...14 Step 2 Click Network Stations as showed Step 2 1 Choose one of the station from and click Assign to this server to assign the station ...

Page 15: ...15 Step 2 2 This screen is asking to assign to this host server Click Yes to confirm Step 2 3 The choose station has been assign succeed ...

Page 16: ...ver at the same time For example When there is 5 workstation HUB is connected It shows 5 stations on the screen which are free waiting for assignment inside the status column indicating as not connected Step 2 4 Click the Select all to select all stations ...

Page 17: ...p 2 5 Select Assign to this server Step 2 6 Click Yes to complete all the station assignment Repeat the same process of step2 2 for the any other one of the station you desire to select for station assignment ...

Page 18: ...t panel of the screen then click Yes while the dialog pop up for disconnection If all of the stations need to be disconnected simply click Select All at the right column under General Task Item After that you will find all of the stations are selected as the blocks and click Clear Assignment then click Yes while the dialog pop up for disconnection ...

Page 19: ...C address location by his own design it needs to be done before station gets assignment Rename step 1 Select station by one left click 2 Left click on Rename client name at right panel 3 Rename dialog will pop up then typing desire name e g CL1 John CL2 Josh 4 Click Submit to complete ...

Page 20: ...e done before station gets assigned Dynamic IP is recommend with Router Device Select station by one left click highlight Left click on Network setting under Device Task Item Network setting dialog will pop out then left click the DHCP for auto distributing the IP address or manually type the IP address then click Submit on the dialog to complete ...

Page 21: ...are some station did not recognize keyboard mouse Restart device needs to be done before station gets assignment Restart device step Select station by one left click highlighting Left click on Restart device under Device Task Item Click Yes on the dialog to complete ...

Page 22: ... each connected display However if you would like to choose a different resolution follow these steps Step 1 Before run MultiPoint Manager please follow the illustration below 1 1 Log in as administrator and press Windows key from keyboard 1 2 Type WmsManager 1 3 Run WmsManager by left click to launch MultiPoint Manager ...

Page 23: ...23 Step 2 Click Home Switch to Console mode Step 3 Click OK to continue Step 4 Press Ctrl Alt Delete to log in administrator into Console Mode ...

Page 24: ...B Display Device as illustration Step 6 Click Identify to identify all station display Then click on the display serial number to adjusted and choose the desired resolution from the Current Resolution dropdown menu Then click Apply to finish resolution setting ...

Page 25: ...N This feature can only perform under console mode if you are at Station Mode you will need to switch to Console Mode SETTING TURN OFF ALL MONITOR Turn Off All Monitor is to convenient user to identify each Monitor s number Click Turn off all button to turn off all display monitor this act is only enable under console mode that convenient user to identify each device monitor s ID number ...

Page 26: ...iate under Console Mode and will function on Station Mode SETTING POWER SAVING 1 Switch to Console Mode first and Click Power Saving button 2 The system has been set default value by Never you will need to chose your desired time length as a time clock for the Power Saving Action and then click OK to complete the Power Saving feature ...

Page 27: ... initiate if you switch to any other display pages your display will idol under Start page for the length of the clock you have set previously and display will turn black after your setting clock initiated For example once you set Power Saving Clock by 5 minutes the Start page will be idol for 5 minutes and display start turn black afterwards 4 To wake up Power Saving monitor touch any key form ke...

Page 28: ... allows you to uninstall the MultiPoint Workstation device driver Please make sure all MultiPoint Workstation are unplugged from your server before executing the device driver un installation program Step 1 1 Press Windows key from keyboard 2 Click Control Panel Step 2 Click Uninstall a program as illustrated on the screen ...

Page 29: ... Select the MultiPC ZeroClient xx xx xxxx xxxx item Click Uninstall button Step 4 Click OK to continue Step 5 Select Yes I want to restart my computer now and click Finish to reboot The driver is now uninstalled ...

Page 30: ...30 VESA MOUNTING ...

Page 31: ...e driver installation Check the website to make sure you have the latest drivers Reset refresh resynchronize your monitor Full screen video display is not recommended use Intel Sandy Bridge chipset may help with better performance For immediate support visit http www multi pc com to find the latest documentation Knowledge Base articles and software for your device Copyright 2013 MultiPC Argentina ...

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