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MULTICOM 3G

INSTALLATION GUIDE

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Updated 36 page edition

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REVISED

MAY 2017

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Summary of Contents for MULTICOM 3G

Page 1: ...MULTICOM3G INSTALLATIONGUIDE Updated 36 page edition R E V I S E D M A Y 2 0 1 7 ...

Page 2: ...8787 9865 Multicom is a registered trademark Copyright 2017 Multicom Systems All rights reserved Contents Introduction 3 Connect the Multicom 4 Arm Disarm for AlarmLINK 9 Setup Multicom Smart Modem 16 Install TechTools 18 Program the Multicom 22 Warranty Statement 29 Copyright Notice Disclaimers 33 Wiring Diagram 35 Resources 36 Scan QR codes to access tutorials ...

Page 3: ...4 Connect the Multicom Alarm Communicator to your alarm panel TechTools steps 11 19 Install TechTools to program the Multicom Add relays and techs Use TechTools to add customers to AlarmLINK and your logo AlarmLINK steps 5 10 Setup arm disarm to give customers control of the Multicom via the AlarmLINK app Test signal strength and setup remote modem ...

Page 4: ...1 Mount the Panel Fix the included Velcro strip to the back of the Multicom 3G MC3G to mount or place the box in the desired location Choose one of the following mounting options OPTION A Mounting or placement outside the alarm panel housing requires the antenna to be installed directly to the Multicom 3G MC3G Outside of Alarm Panel Housing Install antenna ...

Page 5: ...e included antenna to be mounted to the top of the panel Drill Bit Size 7mm Note If the MC3G is being installed in a poor signal area please consider using a high gain antenna available from your Multicom supplier Inside of Alarm Panel Housing Install fly lead and antenna bit ly multicom install Instructional video on how to install the Multicom ...

Page 6: ...alarm panel which can provide a minimum of 300mA connect to a Suretek MCPS12 power supply available separately or a fixed 12Vdc power supply 300mA Multicom Alarm Panel 2 Connect to Power Connect the 12V and GND pins on the MC3G to the 12V auxiliary output on the alarm panel ...

Page 7: ...7 Connect the Multicom 3 Connect to Panel Connect the PANEL connection on the MC3G to the PSTN connection on the alarm panel using a 4 wire RJ12 cable Multicom Alarm Panel ...

Page 8: ...ure to the Monitoring Centre program one of the alarm panel s relay outputs to trigger immediately on PSTN COMM fail Connect the alarm panel s relay output to one of the MC3G s zone inputs then ensure that the zone is enabled See Option 30 3K3 Multicom If not using Zone 2 make sure you seal the zone with a 3K3 EOLR Alarm Panel ...

Page 9: ...orld Protect your family employees by downloading on multiple devices AlarmLINK 3G WiFi Arm Disarm for AlarmLINK Optional Prepare your Multicom for arm disarm and the AlarmLINK app if you don t want to setup arm disarm skip to Step 7 AlarmLINK is a free of charge app that allows customers to control the Multicom and attached devices shutters gates doors via their smartphone bit ly alinkapp AlarmLI...

Page 10: ... App Connecting the second MC3G relay R2 NO is required to allow the end user to arm disarm the alarm panel via the AlarmLINK app Optionally it can be programmed from within the TechTools app to control other devices such as gates doors shutters etc ZONE 1 EOLR Alarm Panel Multicom RELAY 1 ZONE 2 ZONE 3 12V GND 12V GND ZONE 1 COM ZONE 2 R 2 NO R 1 NO R COM PROGRAM AS ARM DISARM OUTPUT PROGRAM AS A...

Page 11: ...the Monitoring Centre These reports are also used to sync the AlarmLINK app so the user can verify if the panel is currently armed or disarmed Alarm Panels do not generate the open close reports until AFTER the exit and entry delays so the user will experience spinning wheel while waiting for the open close report to be sent if the delay is too long Or if the reports are not enabled the customer w...

Page 12: ...des This step is important as the AlarmLINK app will not show the request was successful until the open close report is received at the Monitoring Centre By default the Multicom is pre configured to pulse Relay 2 for 3 seconds on arm disarm request 3 Program the alarm panel entry and exit delays to the minimum time to speed up the AlarmLINK arm disarm response time Please complete the configuratio...

Page 13: ...attached devices like gates doors from their smartphone You need to first setup the device for general relay control Wire the relay output R1 NO or R2 NO on the Multicom device to your chosen device Please ensure you also wire a common ground R1 NO RELAY 1 NORMALLY OPEN R2 NO RELAY 2 NORMALLY OPEN COM RELAY COMMON Multicom ...

Page 14: ... will be used as a communicator path connect the PSTN socket to a standard PSTN phone outline Mode 3 is supported On MC3G Upload Download hardware PSTN is unavailable and this step should skipped If NOT using PSTN PSTN fault detection must be disabled Option 39 MC3G Phone Line ...

Page 15: ...id Using SIM1 Flashing Using SIM2 2G 3G LED Solid 3G Network Flashing 2G Network To check the signal strength on the Inactive SIM you can press the Carrier Test button to switch SIM or log into it via the TechTools app and visit the Survey tab If signal strength is less than 2 bars 95dB you must relocate the device or install a high gain antenna If one of the SIMs cannot meet signal requirements t...

Page 16: ...U D software installed for remote access and programming It is important that the Alarm Panel is programmed with no answering machine defeat and the alarm panel is programmed to answer first call 3rd ring otherwise remote access will not be possible once you have left the site Make sure you test each site ensuring the panel is programmed correctly so you won t have to physically return to site to ...

Page 17: ...een upgraded to a Multicom communicator and PSTN is no longer a reporting path MSM allows traditional U D programming software to maintain communication with the alarm system How does MSM work Once connected via the MSM commands can be issued from the U D software as though connected via a traditional PSTN path When a connection is detected on the virtual COM port MSM will create a tunnel to the a...

Page 18: ...e TechTools features Centrally manage configure Multicom devices Administer any number of field technicians View all activity alarms polls and poll fails Complete library of alarm panel manuals built in To get basic activation without TechTools call the Activation Centre on 1300 603 704 bit ly tt tutorial TechTools video tutorial ...

Page 19: ...t ly multicom 12 Register for a TechCode Open TechTools Tap New Registrations fill in your details Now tap Register Me you are then given your TechCode Take note of the TechCode provided the code will also be emailed to you Tap New Registrations fill in details and tap Register me bit ly multicom ...

Page 20: ...to access the Multicom Bureau Monitoring Centre Initial configuration must be completed by calling 1300 603 704 to tie a master TechCode to your Multicom account This only has to be done once With the master TechCode you can then control who has access to your Multicoms and authorise other techs to access your Bureau Monitoring Centre Multicom TechCodes If you are a Bureau Monitoring Centre please...

Page 21: ...87 VSQ405 FCD840 David Smith Greg Harris Max Jarvis Gary Stevens Tick Allow if you want to allow this technician to authorise other Multicom techs These 3 steps are for the Bureaus Monitoring Centres 1 Tap Permissions 2 Enter TechCode 3 Add Technician ...

Page 22: ...authorised you can then log on to the Multicom via TechTools 14 Log On Launch TechTools on your smartphone to access the Multicom Proceed as follows 1 Tap on Panels 2 Enter the Panel s ID and tap Go The Panel ID is found on the Multicom and outer packaging Panel ID 0650XXXXX ...

Page 23: ...m Menus Tap on Program down the bottom enter the default code 1345 to enter programming screen Tap on the Settings icon down the bottom and configure the Account Code and CMS Number 1 Tap on Program 2 Enter 1345 and tap OK 3 Change settings 1345 ...

Page 24: ... is active relay is ON Open Type Latched for a relay which will toggle from one state to another and Pulsed for a relay which will activate for the programmed time when activated Open Duration Only available when the Open Type is set to Pulsed this is the time in seconds the relay will be activated when set from TechTools or AlarmLINK Closed Name Display name when the relay is inactive relay is OF...

Page 25: ...al panic or history viewing on their smartphone To provide your customers with AlarmLINK access complete the following 3 steps within TechTools Steve Jones User ID 546 Greg Harris User ID 774 1 Tap on Users then tap Add 2 Enter customer details tap Save go to step 3 Tap to toggle ON OFF user authorisation for AlarmLINK access ...

Page 26: ...e Multicom 3 Tap OK Customer will now receive an AlarmLINK download link and password via email Customer clicks emailed link then downloads and opens AlarmLINK and logs in AlarmLINK free app download bit ly alinkapp ...

Page 27: ...y to your Monitoring Centre Enter the Bureau Monitoring station and other required reporting details for the device and press the Activate button Upon successful commissioning you will receive this confirmation Panel has been activated successfully 1 Tap on Commission 2 Enter the reporting details ...

Page 28: ...hoice of colour scheme and your branding will then be applied in AlarmLINK for all of your Multicom installations AlarmLINK helps your customers and promotes your business www suretek com au AlarmLINK Your logo and colours applied to every panel you install End User App AlarmLINK bit ly alinkapp ...

Page 29: ... program and you are expected to return your product with proof of purchase in accordance with such a program Prior authorisation is required before returning the product as Multicom will not accept any shipment for which prior authorisation was not first obtained Multicom will at its option repair or replace without charge those authorised returned items it finds defective Please note that this w...

Page 30: ...on any liability for third party claims against you for damages Multicom s maximum liability will be no more than the amount paid for the product that is the subject of the claim The laws of some jurisdictions do not allow the disclaimer of consequential damages Under such circumstances the limitations and disclaimers herein shall be to the greatest extent permitted by law This warranty contains t...

Page 31: ...odify this warranty or make any additional warranties that are binding on Multicom or distributors and its affiliates without the written approval from Multicom Multicom may change the terms of its limited warranty without notice at its discretion WARNING Due to limitations of Alarm Systems Multicom cannot guarantee the performance of the security system and shall not be responsible for circumstan...

Page 32: ...ent has no battery back up during a power failure your system s ability to transmit signals to the central station may be compromised Or if your VoIP connection becomes disabled your telephone line monitoring feature may also be compromised Other concerns would include without limitation Internet connection failures which may be more frequent than regular telephone line outages We therefore strong...

Page 33: ...ware on any other medium except as specifically provided in the license agreement The licensee may make one copy of the software for backup purposes No part of this publication may be reproduced stored in a retrieval system or transmitted in any form or by any means electronic mechanical photocopied recorded or otherwise without the prior written permission of Multicom Systems Pty Ltd The software...

Page 34: ...34 Notes Notes ...

Page 35: ...PUT COM TAMPER PSTN ZONE 1 3K3 EOLR EOLR ZONE 2 ZONE 4 ZONE 3 6K8 3K3 6K8 Alarm Panel Phone Line Multicom 3G PSTN MODE3 IMPORTANT Alarm Panel must be able to supply 300mA to MC3G If not use a MCPS12 power supply available separately Optional PSTN is unavailable on MC3G Upload Download hardware Wiring Diagram ...

Page 36: ...adthe TechToolsAppfor smartphones bit ly alinkguide AlarmLINK SetupGuide Setuptheend userappforyour customer bit ly mc3gman Multicom FullManual Acomplete instructional guide bit ly alinkapp AlarmLINK AppDownload Availablefor iPhoneand Android ...

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