background image

Copyright

 

and

 

Technical

 

Support

 

2

 

Multi

Tech

 

Systems,

 

Inc.

 

MT9234ZBA

Series

 

User

 

Guide

 

MultiModem

 

ZBA

 

User

 

Guide

 

Models:

 

MT9234ZBA,

 

MT9234ZBA

V

 

PN

 

S000387E,

 

Version

 

E

 

Copyright

 

This

 

publication

 

may

 

not

 

be

 

reproduced,

 

in

 

whole

 

or

 

in

 

part,

 

without

 

prior

 

expressed

 

written

 

permission

 

from

 

Multi

Tech

 

Systems,

 

Inc.

 

All

 

rights

 

reserved.

  

Copyright

 

©

 

2011,

 

by

 

Multi

Tech

 

Systems,

 

Inc.

 

Multi

Tech

 

Systems,

 

Inc.

 

makes

 

no

 

representations

 

or

 

warranty

 

with

 

respect

 

to

 

the

 

contents

 

hereof

 

and

 

specifically

 

disclaims

 

any

 

implied

 

warranties

 

of

 

merchantability

 

or

 

fitness

 

for

 

any

 

particular

 

purpose.

 

Furthermore,

 

Multi

Tech

 

Systems,

 

Inc.

 

reserves

 

the

 

right

 

to

 

revise

 

this

 

publication

 

and

 

to

 

make

 

changes

 

from

 

time

 

to

 

time

 

in

 

the

 

content

 

hereof

 

without

 

obligation

 

of

 

Multi

Tech

 

Systems,

 

Inc.

 

to

 

notify

 

any

 

person

 

or

 

organization

 

of

 

such

 

revisions

 

or

 

changes.

 

Check

 

Multi

Tech’s

 

web

 

site

 

for

 

current

 

versions

 

of

 

our

 

product

 

documentation.

 

Revisions

 

Revision

 

Date

 

Description

 

A

 

10/08/07

 

05/04/09

 

Initial

 

release.

 

Added

 

a

 

link

 

to

 

the

 

Multi

Tech

 

Web

 

site

 

for

 

warranty

 

information.

 

B

 

09/24/09

 

Update

 

FCC

 

statement,

 

remove

 

fax

 

branding,

 

and

 

update

 

EMC.

 

Added

 

Thailand

 

and

 

Japan

 

approvals.

 

C

 

05/18/10

 

Updated

 

with

 

Windows

 

Installer

 

program.

 

Add

 

REACH,

 

RoHS,

 

Brazil

 

statements.

 

D

 

11/30/10

 

Updated

 

Appendix

 

E.

 

E

 

06/23/2011

 

Removed

 

references

 

to

 

product

 

CDs.

 

Trademarks

 

MultiModem,

 

Multi

Tech,

 

and

 

the

 

Multi

Tech

 

logo

 

are

 

trademarks

 

of

 

Multi

Tech

 

Systems,

 

Inc.

 

Microsoft,

 

Windows

 

2000,

 

2003,

 

XP,

 

Vista

 

and

 

Windows

 

7

 

are

 

registered

 

trademarks

 

or

 

trademarks

 

of

 

Microsoft

 

Corporation

 

in

 

the

 

United

 

States

 

and

 

other

 

countries.

  

Patents

 

This

 

device

 

covered

 

by

 

one

 

or

 

more

 

of

 

the

 

following

 

patents:

 

6,031,867;

 

6,012,113;

 

6,009,082;

 

5,905,794;

 

5,864,560;

 

5,815,567;

 

5,815,503;

 

5,812,534;

 

5,809,068;

 

5,790,532;

 

5,764,628;

 

5,764,627;

 

5,754,589;

 

5,724,356;

 

5,673,268;

 

5,673,257;

 

5,644,594;

 

5,628,030;

 

5,619,508;

 

5,617,423;

 

5,600,649;

 

5,592,586;

 

5,577,041;

 

5,574,725;

 

5,559,793;

 

5,546,448;

 

5,546,395;

 

5,535,204;

 

5,500,859;

 

5,471,470;

 

5,463,616;

 

5,453,986;

 

5,452,289;

 

5,450,425;

 

D353,

 

598;

 

5,355,365;

 

5,309,562;

 

5,301,274;

 

7082106;7082141;7092406.

 

Other

 

Patents

 

Pending.

 

World

 

Headquarters

 

Multi

Tech

 

Systems,

 

Inc.

 

2205

 

Woodale

 

Drive

 

Mounds

 

View,

 

Minnesota

 

55112

 

Phone:

  

763

785

3500

 

or

 

800

328

9717

 

Fax:

  

763

785

9874

 

Internet

 

Address:

 

http://www.multitech.com

 

Contacting

 

Multi

Tech

 

Support

  

In

 

order

 

to

 

better

 

serve

 

our

 

customers,

 

manage

 

support

 

requests

 

and

 

shorten

 

resolution

 

times,

 

we

 

have

 

created

 

the

 

online

 

web

 

portal

 

allowing

 

you

 

to

 

submit

 

questions

 

regarding

 

Multi

Tech

 

products

 

directly

 

to

 

our

 

technical

 

support

 

team.

 

Get

 

answers

 

to

 

your

 

most

 

complex

 

questions,

 

ranging

 

from

 

implementation,

 

troubleshooting,

 

product

 

configuration,

 

firmware

 

upgrades

 

and

 

much

 

more.

 

To

 

create

 

an

 

account

 

and

 

submit

 

a

 

Support

 

Case

 

on

 

the

 

Portal,

 

visit

 

support.multitech.com

 

Online

 

Web

 

Portal

 

 

support.multitech.com

 

The

 

Knowledge

 

Base

 

provides

 

immediate

 

answers

 

to

 

your

 

questions

 

and

 

gives

 

you

 

access

 

to

 

support

 

resolutions

 

for

 

all

 

Multi

Tech

 

products.

 

Visit

 

our

 

support

 

area

 

on

 

the

 

website

 

for

 

other

 

support

 

services.

 

Knowledge

 

Base

 

and

 

Support

 

Services

 

www.multitech.com/support.go

 

Technical

 

Support

 

Business

 

Hours:

 

M

F,

 

9am

 

to

 

5pm

 

CST

  

Country

 

By

 

Email

 

By Phone

Europe,

 

Middle

 

East,

 

Africa:

 

[email protected]

 

+(44)

 

118

 

959

 

7774

 

U.S.,

 

Canada,

 

all

 

others:

 

[email protected]

 

(800)

 

972

2439

 

or

 

(763)

 

717

5863

 

Warranty

 

To

 

read

 

the

 

warranty

 

statement

 

for

 

your

 

product,

 

please

 

visit:

  

http://www.multitech.com/warranty.go

 

Summary of Contents for MT9234ZBA Series

Page 1: ...MultiModem ZBA MT9234ZBA Series MT9234ZBA MT9234ZBA V User Guide...

Page 2: ...vered by one or more of the following patents 6 031 867 6 012 113 6 009 082 5 905 794 5 864 560 5 815 567 5 815 503 5 812 534 5 809 068 5 790 532 5 764 628 5 764 627 5 754 589 5 724 356 5 673 268 5 67...

Page 3: ...oice Option 11 Connect Speakers Voice Option 11 Connect the Modem to the AC Power Outlet 11 Power On Test 11 Installing the Modem Driver 11 Downloading and Installing the Modem Driver 11 Configuring t...

Page 4: ...Your Parameters 30 Appendix B Regulatory Compliance 31 Appendix C Environmental Information 36 WEEE Waste Electrical and Electronic Equipment Statement 36 REACH Statement 36 Restriction of the Use of...

Page 5: ...fax standard Error Correction Mode adds reliability while increasing performance of fax transmissions Together these enhancements increase the performance of the modem to levels previously only found...

Page 6: ...hardware Intelligent Features Plug and play fully AT command compatible dialing options autoanswer adaptive answer EIA extended automode adaptive line probing automatic symbol and carrier frequency du...

Page 7: ...CE Mark EMC FCC Part 15 Class B EN55024 EN55022 Class B ICES 003 Class B Safety UL cUL 60950 1 IEC 60950 1 AS NZS 60950 Telecom 47CFR Part 68 CS03 TBR21 other countries also included Dimensions 10 8...

Page 8: ...k This product must be disconnected from the telephone network interface when servicing Changing the Internal Jumpers This step is required only if You intend to use the modem on a leased line You int...

Page 9: ...round screw lug 7 Remove the top part of the modem case Location of the Jumpers Note The Speaker Mode jumper is for a modem with the voice option Changing the Dial Up Leased Line Jumper As shipped fro...

Page 10: ...er s serial port the telephone line or leased line AC power and optionally your telephone Connections No Voice Connections With Voice Connecting the Modem to Your PC Plug one end of the serial cable i...

Page 11: ...ot have a sound card you can plug an unamplified speaker directly into the SPKR jack Connect the Modem to the AC Power Outlet The power switch is located on the right side of the modem Make sure it is...

Page 12: ...ust configure it to match the defaults of the country region in which you are using it You must also do this if you move the modem to another country region after it has been configured for the first...

Page 13: ...rameters have been set click Finish to exit Using AT Commands to Configure Your Modem Non Windows users can configure the modem using AT commands You must enter these commands in your communication pr...

Page 14: ...plying power to the modem Leased Line Operation The MultiModem ZBA modem can be used on a two wire leased line A leased line is a private permanent telephone connection between two points Unlike norma...

Page 15: ...ISP near you look in a local directory or computer publication Your ISP should provide you with the following information User name also called user ID Password Access number the number you call to c...

Page 16: ...uration by typing AT W0 and pressing ENTER 5 Type ATO and press ENTER to exit remote configuration You can now break the connection in the normal way Setup Multi Tech modems are shipped with a default...

Page 17: ...tory default is 37 which is the ASCII code for the percent character Setting S9 to 0 zero disables remote configuration entirely CAUTION If you do this remotely you won t be able to change it back rem...

Page 18: ...to display the number of failed password attempts Your modem was shipped with a default setup password MTSMODEM The same password is used for both callback security and remote configuration Chapter 4...

Page 19: ...s password prompt and messages parity must match the parity of the computer to which the modem is connected 1 Open a data communications program such as HyperTerminal 2 In the terminal window type AT...

Page 20: ...rack of password and phone number assignments Calling Procedures Use the following procedures to call a modem that has callback security enabled Note that Autoanswer must be enabled on the calling mod...

Page 21: ...iate the call You are allowed three attempts to enter the password after which you will be disconnected 8 If the password is valid the following message appears and the modems establish a working conn...

Page 22: ...l the number of the callback modem 2 When the connection is established the callback modem responds with the following message Password 3 Type a direct connection password press the key and then press...

Page 23: ...Commands The AT Commands related to Callback Security are included in the AT Commands Reference guide You can download this guide from the Multi Tech website Callback Assignments Form Location Passwo...

Page 24: ...rip is plugged in and its power switch is on Make sure the power supply is firmly connected to the modem and the power supply s power cord is firmly connected to both the power supply and the wall out...

Page 25: ...ial port install the modem on it change the COM port setting in your software and try again The modem might have a problem beyond the scope of this user guide If you have another Multi Tech modem try...

Page 26: ...o call you If you have Call Waiting service disable it before each call In most telephone areas in North America you can disable Call Waiting by preceding the telephone number with 70 but first check...

Page 27: ...n online mode or the V command in command mode to display information about the last connection making a screen print of the connection statistics and checking for parameters that might be unacceptabl...

Page 28: ...wnloaded 5 Document and clear your stored parameters 6 Upgrade the modem s firmware using the HEX file and the Flash Wizard 7 Restore your parameters Identifying the Modem Firmware You must know the m...

Page 29: ...he file name The extracted files include a HEX file which contains the upgrade data and a Readme file 3 Copy the upgrade HEX file into the Flash Wizard folder which in a default installation is at C P...

Page 30: ...le is used internally by Flash Wizard 4 The Progress dialog box appears showing a status bar that indicates the progress of the upgrade Caution Any disruption of the program during this stage of the u...

Page 31: ...r modifications to this unit not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment FCC Part 68 Telecom This equipment complies with Pa...

Page 32: ...ximum number of terminals allowed to be connected to a telephone interface The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the...

Page 33: ...aws of Member States relating to electrical equipment designed for use within certain voltage limits and Council Directive 1999 5 EC of 9 March 1999 on radio equipment and telecommunications terminal...

Page 34: ...le or noise and may also cause a false answer condition Should such problems occur the user should not contact the Telecom Faults Service The preferred method of dialing is to use DTMF tones as this i...

Page 35: ...Telecommunications Equipment MT9234ZBA JATE Approval A09 0125001 Brazil Special Cable for MT9234ZBA model only Attention A special phone cable is required for regulatory compliance Um cabo especial p...

Page 36: ...t over to a designated collection point for the recycling of waste electrical and electronic equipment The separate collection and recycling of your waste equipment at the time of disposal will help t...

Page 37: ...nd will be made available upon request Restriction of the Use of Hazardous Substances RoHS Multi Tech Systems Inc Certificate of Compliance 2002 95 EC Multi Tech Systems Inc confirms that this product...

Page 38: ...CD CR6 PBB PBDE O O O O O O X O O O O O X O O O O O O O O O O O O O O O O O IC O O O O O O O O O O O O X O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O LED O O O O O O X O O O O...

Page 39: ...Appendix C Environmental Information Multi Tech Systems Inc MT9234ZBA Series User Guide 39 Korea Class B Statement Equipment Residential Use B...

Page 40: ...most commonly installed components of Red Hat 6 2 More information can be found in your Linux OS owner s manual Using the Terminal Program Minicom to Verify Operation 1 At the command prompt type min...

Page 41: ...sted and then click Next 8 Click Finish Calling the ISP 1 On the Task Bar at the bottom of the screen select the Gnome Footprint 2 Select Internet from the menu 3 Select RH PPP Dialer 4 Select the con...

Page 42: ...e 3 Press ENTER The modem responds with OK if the setup password is correct and ERROR if it is wrong The default password is MTSMODEM If you wish to change the password then type the command AT S xxxx...

Page 43: ...one 5 Repeat as many times as necessary until all passwords have been entered 6 To review your entries a Type AT V b Press ENTER 7 To set the modem for direct connect mode a Type AT H1 b Press ENTER...

Page 44: ...ommand Only commands such as ATI0 that request specific data from the modem send any data to the DTE as an indication that the modem has accepted the command Temporarily turning on command echo and re...

Page 45: ...uration escape characters followed by AT and the setup password and then press ENTER Example ATMTSMODEM You have four tries to enter the correct password before being disconnected If the password is c...

Page 46: ...24 G Garbage Characters 27 I Indicators 14 24 Installation and Setup 8 Internal Jumpers 11 International Modem Restrictions 33 J Jumpers 11 L Leased Line Operation 9 Leased Line Operation 14 LED Indi...

Page 47: ...ulti Tech Systems Inc MT9234ZBA Series User Guide 47 U Upgrading the Modem s Firmware 28 Using Out of Band Management 42 W Waste Electrical and Electronic Equipment WEEE Statement 36 WEEE directive 36...

Reviews: