MSSC Smart-Jet DL100, User Manual

Page: 37 / 37

USER MANUAL V2.0| Updated 01-Aug-2017
37
TROUBLESHOOTING
Error ID
Reason Solution
Hardware
Display “Cartridge
connect fail”
The connection between the
boards on cartridge and
machine is not fully fitted or the
boards on cartridge is dirty.
Remove the cartridge, clear the
boards on cartridge and insert into
the machine again. If still display
“cartridge connect fail”, restart the
machine and check again.
Not print
The internal, external sensor is
dirty by ink and dusty. External
encoder is not connected with
machine (External encoder
mode).
Clear internal and external sensor.
Check connection between encoder
and machine.
Firmware
Distance , delay before,
delay after, fix length,
template ‘s length are
not correct
Setting encoder’s parameters
is not correct.
Change “ Pull / Resolution (PPR) ”
and “ Diameter of the Roller ”. Go to
HOME -> System setting to
correct.
Update firmware is not
successful Have error when check data
update.
Update firmware again.
Software
Can’t find the Wi-Fi
hotspot of machine
The machine was configured to
operate in Wi-Fi internet mode.
Not plug USB Wi-Fi or USB
Wi-Fi is not tight.
Check USB Wi-Fi and plug again to
machine and restart the machine.
If still can’t find Wi-Fi hotspot, hold
the button about 10 seconds to reset
default then restart the machine.
Can’t connect to
machine by web
browser or mobile
application
The connection of device and
machine is dropped. Check the connection between
device and machine.
Machine is printing but
not update status.
The connection of device and
machine is dropped Check the connection between device
and machine.
Not allow print when
enough two cartridge.
Two cartridge have different ink
type. Change two cartridges have same ink
type.
Can’t connect to
machine after
configure the network.
Configure network for machine
is not correct. Hold the button about 10 seconds to
reset default setting of the machine
and then restart.