CONTACT YOUR LOCAL MSPA DEALER OR SERVICE CENTER FOR ANY PRODUCT RELATED QUESTIONS OR PROBLEMS.
PROBLEM
CAUSE
SOLUTION
SPA LOSES AIR
PRESSURE
WATER NOT
CLEAN
Air valve got loosen
Hole or split on the spa tub
Put soap water in a squirt bottle and spray
on seams. If there is a leak, small bubbles will come out. After you find
the leak, clean and dry the leaking area, then use the repair patch
comes with your spa to repair. Check the repair section on P15.
Inflate the spa till the Yellow section of the manometer is pushed
out. Make sure the valve is screwed tightly. Replace the valve if
necessary.
Insufficient filtering
Dirty filter cartridge
Improper water maintenance
Water has been used too long
Change the water
Increase filtration frequency
Clean or replace the filter cartridge in time
Refer to the chemical manufacture's instruction
18
MSPA LIMITED WARRANTY
MSpa
®
has been manufactured with reliability and simplicity in mind. All products have been inspected and found free of defects prior to leaving the
factory.
MSpa warrants this product against defects in material and workmanship for a period of:
ONE (1) Year
The warranty period begins from the date of purchase and MSpa requires presentation of the original proof to purchase to ascertain the date. During
the warranty period, MSpa will either repair or replace, at its discretion, any defective products. Replacement products or repaired parts will be
warranted for only the unexpired portion of the original warranty.
Shipping Policy
Consumers are responsible for the shipping/freight when return the defect parts to MSpa authorized service center or ORPC-Oriental Recreational
Products (Shanghai) Co., Ltd.
Warranty Policy
● This limited warranty does not apply to any defect resulting from negligence, accident, misuse, or
other reason beyond MSpa’s reasonable control,
included but not limited to: normal wear and tear, negligence or failure to follow the product instructions, improper or inadequate maintenance;
connection to improper power supply; chemical water damage, loss of pool water, unauthorized product modification or repair; use for commercial
purpose; fire, lightening, flood or other external causes
● This warranty is valid only in the country of purchase in such countries where MSpa sells and services the same model with identical technical
specifications
● Warranty service outside the country of purchase is limited to the terms and conditions of the corresponding warranty in the country of service.
Where the cost of repairs or replacement is not covered by this warranty, MSpa will advise the owners and the cost shall be charged to the owner.
● This warranty only applies to the original purchaser and terminates upon any transfer of ownership.
● All repairs of which warranty claims are made must be pre-authorized by ORPC through an accredited distributor or agent provided that the
defective part be returned to the distributor or agent Transportation Prepaid, if requested.
● All the authorized selling dealer is responsible for all in-field service work carried out on your MSpa product. ORPC will not be liable for results of
cost of workmanship from unauthorized service person.
● Products marked with both MSpa and another producer are governed exclusively by the warranty provided by the other producer.
Warranty Registration
Please always keep the purchase receipt, warranty card in case of future warranty inquiry. All claims must be submitted to MSpa authorized dealers
or service partners. It is essential that all submitted claims provide all the necessary information, including Customer name, Purchase receipt, Serial
No., Product No., Problem, and Parts requested.
