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Customer Care

 

 

 

The customer care service is available via telephone as well as via Internet. For 
further information, please refer to chapter 6 in the user’s manual. 

 

All the information about ADSL can be found in the “Internet” section at movistar.es: 

 

www.movistar.es/adsl

 

 

 

 

 

 

Movistar technical customer care centers.

 

 

Home users: 

1004

 

Enterprise and professionals: 

900  10  10 10

 

 

 

 

(*) Additionally, to address any Warranty/Maintenance question you may contact 
the phone numbers mention above. 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

15

 

Summary of Contents for Home Station ADSL

Page 1: ...Home Station ADSL Freedom in a box Installation guide ...

Page 2: ...2 ...

Page 3: ... step by step The documentation CD includes a video file in digital format with a animated graphic help of the installation and configuration of your Internet connection AyudaGrafica exe Package contents The numbering bellow 1 to 8 is used to along this guide as a reference 3 Further info on section 2 of user s guide on the CD 7 or in the glossary section at the end of this guide ...

Page 4: ...bel In the microfilter with double output 4 there is one unused socket with the ADSL label Plug there the grey telephone cable 5 included inside the box Finally connect the cable to the Home Station 1 into the grey socket labeled as ADSL Step 3 On all other sockets where you have telephony terminal phone fax etc it is important to connect one microfilter too 3 as in the picture bellow 3 Power adap...

Page 5: ...the exchange It blinks while still trying to connect Internet Static green There is available one IP address to surf Internet When blinking in red wait until the firmware upgrade finishes The routers provided by Movistar are optimized so they can establish the connection with Internet without any need for installations or configurations Movistar can make a remote update of your equipment to offer ...

Page 6: ...he right picture Step 2 Check the WiFi LED light in the router that must be static green color as in the table of the previous page otherwise read the FAQ Paso 3 Write down the information of your wireless network shown on the label placed in the bottom of the router the name is printed as identificador SSID and the key is clave The right picture shows burry data because each router has its own na...

Page 7: ...on will end successfully without input manually the password Conversely if the light WPS of the router continues to flash up to two minutes means that the process was not successful Connecting with wireless client Windows XP In Windows XP please click with the right mouse button on the icon of wireless network connection as in the image below In the menu select View Available Wireless Networks A l...

Page 8: ...r network with the mouse Just below you will see a connect button click it and continue to the next step Final step enter the password or click the button on the router common for Vista and 7 When you have a message asking for the password to connect you will see also the option of using the router button as shown in the image below Then press the black button for 5 seconds WiFi WPS on the back of...

Page 9: ...n to one of the router s yellow connectors labeled Eth 1 4 Finally turn on your computer The light Ethernet will turn to green after a few seconds This indicator flashes when there is activity 9 More information in section 3 3 of manual 7 Trademarks are the property of their respective owners ...

Page 10: ...il account After typing in the initial user identificador and password contraseña provided in the letter with the service data or the one obtained calling 900 50 20 10 from the telephone line where you have installed the ADSL service you will access a website where you can publish your personal web pages Protect your PC Once you are connected to the ADSL service we strongly recommend you to protec...

Page 11: ...oleinstallationprocessfor connecting to Internet and advanced configuration of ADSL service Advanced Configuration Portal The equipment supplied by Movistar doesn t require any additional configuration but if you wish to you can change advanced parameters when you are connected to the Home Station See Documentation It includes more detailed information about additional tools and aspects related to...

Page 12: ...configuration web portal of Movistar 1 accessible via the address www movistar es configuramirouter By accessing the web portal of the router in the address http 192 168 1 1 More information about the remote configuration web portal and the router s web portal is found in the manuals included in the advanced options CD 1 Availability depending on equipment model 12 ...

Page 13: ...ny device phones faxes and services using the telephone line alarms etc and the phone socket see step 1 of section Start using your ADSL of this guide You have installed simultaneously more than 3 microfilters This affects the quality of telephone service Disconnect some of telephony devices phones faxes or services using the telephone line alarms etc I cannot access Internet The firewall in your ...

Page 14: ...configuration of wireless clients The TCP IP properties of your wireless client are not configured to receive IP via DHCP Make sure that the TCP IP properties of the network driver for your wireless client are configured to receive the IP dynamically via DHCP Refer to the assistance given in your operating system The connection with the wireless network is cut off frequently The quality of the con...

Page 15: ...ter 6 in the user s manual All the information about ADSL can be found in the Internet section at movistar es www movistar es adsl Movistar technical customer care centers Homeusers 1004 Enterprise and professionals 900 10 10 10 Additionally to address any Warranty Maintenance question you may contact the phone numbers mention above 15 ...

Page 16: ...l household waste Ask your local authorities about the opportunities that are available for disposing of it correctly so that no damage is caused to the environment Always comply with the applicable legal standards currently in force All offenders will be penalized or otherwise punished by Law Cardboard boxes the plastic part of the packaging and the parts that constitute the device can be recycle...

Page 17: ... and using wide band modulation techniques Harmonized EN covering essential requirements under article 3 2 of the R TTE Directive Electromagnetic compatibility and Radio spectrum Matters ERM EN 300 386 V1 4 1 Telecommunication network equipment Electromagnetic Compatibility EMC requirements Information technology equipment Safety Part 1 General requirements EN 60951 2006A11 1 12 Assessment of elec...

Page 18: ...onnection to the Internet DHCP Dynamic Host Configuration Protocol A protocol that allows the hosts of a network to obtain the IP configuration settings automatically Fixed Dynamic addressing It Indicates how Movistar assigns the IP address to your line If every time that your router starts a session it can be assigned a different IP address this indicates that your service includes dynamic addres...

Page 19: ...of wireless network adapters which are of this type Ports Physical or logical connections for sending or receiving data It allows a program to communicate via the network Socket A plug that is usually installed on the wall that enables the telephone cable to be connected TCP IP Transmission Control Protocol Internet Protocol It is a set of network protocols upon which the Internet is based and whi...

Page 20: ...Discover more 1004 from fix or mobile phone 34 699 991 004 From abroad Movistar Shops www movistar es Version 1 0 Equipment supplied by C I F B 85227544 Nº Registry REI RAEE 003078 ...

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