CARRYCOT FOR DUET
Product Care / Conseils d’entretien / Produktpflege / Cuidado del producto / Productverzorging / Produkt Care / Skötsel
CARRYCOT FOR DUET
20
Product Care / Conseils d’entretien / Produktpflege / Cuidado del producto / Productverzorging / Produkt Care / Skötsel
EN
add & adapt
Other stuff that works fantastically with duet carrycot
for duet:
• all seasons in one day – storm cover & UV mesh
cleaning & caring
If your product is damaged in any way, or you’re
not sure how to use it, please consult our web
support (www.mountainbuggy.com/support) from
where you can access a local customer care team.
caring for your duet carrycot
Unlike children, your duet carrycot likes to stay clean.
In case of little accidents, sponge wash with a wet
•
cloth.
Do not submerse the duet carrycot, its fabric wall
•
and steel frame in water.
The duet carrycot mattress may be hand washed
•
in warm water with mild natural soap.
Do not tumble dry.
•
Line dry.
•
Do not use any solvents or bleach based pro-
•
ducts as these may harm the materials.
Do not wring.
•
mountainbuggy.com/support. If you are unsure if the
product is subject to a warranty claim, or it is outside
the one year warranty period, please consult our web
support (www.mountainbuggy.com/support) from
where you can access a local customer care team.
You will need to provide proof of purchase. They will
inform you of the next step.
Who is covered?
The original purchaser buying product from an
authorised dealer. Proof of purchase is required.
What is covered?
Workmanship or materials that are deemed faulty
by Mountain Buggy, providing the product has at
all times been used in normal conditions, used in
accordance with the instructions & been properly
maintained.
What is not covered?
Second hand product; modified product; poorly
maintained product; normal wear, fading & fabric cuts;
improper use or care: (by way of example) abnormal
use; not following instructions; excessive load;
Dry your duet carrycot thoroughly before storage.
•
Store in a well ventilated space, away from direct
sunlight which could damage or fade your duet
carrycot’s colourful coat.
rights & remedies
We want to give owners confidence in the quality of
our products. They are fully warranted against defects
in materials & workmanship for one year from the
date of purchase.
What is the warranty?
If we determine that the product has a manufacturing
fault we will repair it free of charge. If not practical to
repair it we will, at our discretion, replace the faulty
part in question*.
What if it’s outside the warranty terms?
If the product fails due to wear & tear, accident,
neglect or negligence, or if it is outside the 1 year
warranty period, we will happily repair it for a
reasonable charge.
Who do I contact?
If your product is less than a year old and subject
to a warranty claim please file one through the
support section of the Mountain Buggy website: www.
transport damage i.e. airline or freight damage.
Customer costs within warranty
The customer is responsible for any inwards freight
charge to return product to a Mountain Buggy
representative for warranty & or service.
Customer costs outside warranty
Where proof of purchase is not provided or product
is outside of the one year warranty period, Mountain
Buggy reserves the right to charge a service fee and/
or charge for parts replaced/repaired. A return freight
charge may apply.
Exclusions
Any consequential loss or damage to any person or
property directly or indirectly as a result of using a
Mountain Buggy product.
WORLDWIDE COVERAGE:
If you file a warranty claim outside of the country of
purchase we reserve the right to charge freight and/
or service fees.
*
Consumers may have extra rights in some countries or states.
Please register your product purchase by visiting:
www.mountainbuggy.com/registration
