16
99286GB- XMODE – USER MANUAL - REV. 01
17 - TROUBLESHOOTING
PROBLEM
CAUSE
REMEDY
When an operation is requested with the door clo-
sed, the lock does not close and gives a descending
scale of sounds.
The door status sensor does not detect the closed door.
Check that the lock and door status sensor are positio-
ned according to the mechanical instructions supplied
The transponder might be memorized at service level
and temporarily denied access
Use a Master TAG to enter the programming menu and
re-enable the service transponders.
During an operation the lock stops and the RED
LED flashes rapidly for a few seconds with a 2-tone
sound.
Possible mechanical seizing or motor malfunction.
Check that the latchbolts and bars (if any) move freely;
check that the door closes correctly and is snug.
The lock gives pairs of 2-tone sounds every 5 se-
conds with the RED LED on during the sound.
The spring latch did not return to its correct position.
Adjust the door so that the spring latch can protrude
freely when the door is closed.
The lock beeps every second for one minute and
the YELLOW LED flashes.
The limit for entering incorrect numerical codes, or the
limit for presenting transponders that are not valid or
not registered in less than the required time, has been
exceeded.
Wait 1 minute and then try again with right codes / va-
lid and registered transponders
Before an operation, the lock gives 3 consecutive
beeps, lighting the YELLOW LED, and then does the
operation
The batteries present in the 'system began to be di-
scharged ( *** )
Replace the batteries.
Before an operation, the lock gives 2 consecutive
high-low 2-tone sounds, lighting the LED YELLOW.
The batteries present in the 'system are completely di-
scharged ( **** )
Replace the batteries.
With the door closed and the lock open, when a
request to close the lock is sent the lock does not
move and gives 5 consecutive beeps.(*)
Lack of cylinder detected
Insert the cylinder in the lock
When a transponder is presented the lock does not
open and gives 2 pairs of sounds (first low then
high) and the RED LED lights up
Transponder not registered
Enter the programming menu and register the tran-
sponder.
After pressing the E key on the internal escutcheon
there is an immediate single low sound.(**)
The lock is communicating with another device con-
nected to it on the RS485 communication line.
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The lock is in programming phase
Wait for the dialog to end and for the lock to return to
stand-by, then try the operation again.
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Exit programming and try again.
Transponders are not read and no sound is heard.
(**)
The memorized numerical codes do not open/clo-
se the lock.(**)
After entering a numerical code and pressing the
E key on the external keypad escutcheon, the lock
does not open and gives a double sound with
flashing of the RED LED.
The correct number of digits has not been entered for
the access code.
Enter the code again and make sure it is composed of
3 to 8 digits.
(*) only for versions with sensor detecting presence of service cylinder linked to trap
(**) only if lock is connected to optional external devices on RS485 BUS
(***) this signal also applies to batteries used only for backup
(****) if the lock is powered only by batteries, the operation is not done.
IMPORTANT:
If the cylinder is present, the mechanical key can always be used to open/close the door from outside and from inside. Any incorrect
procedure on the escutcheon keys will not affect the lock’s operation or damage its electronic part. If the lock still malfunctions after you have
made all necessary checks, you should call technical service or request a service call by an expert from an authorized Mottura Service Center. Un-
der no circumstances should you attempt to do technical work on the lock unless you have the necessary knowledge of its parts. Remember that
any repairs or maintenance done by unauthorized persons will immediately void all warranties and may cause permanent damage to the entire
mechanical and/or electronic apparatus. Even more so, given the greater riskiness of main powered versions (230 VAC), it is essential to have elec-
trical systems repaired and serviced by qualified, authorized personnel who must comply with all electrical safety standards.
Mottura Serrature di Sicurezza S.p.A. declines all liability for any malfunction, fault, harm to individuals, or damage to property deri-
ving from disregard of the above-mentioned rules.
