Section 4
Troubleshooting
4-4
WE800G
My WE800G cannot associate with the wireless access point/router.
!
Ensure that your WE800G and the wireless access
point/wireless router have the same security settings that
enable your computer to access the wireless network. To
adjust security settings, refer to Section 2: Configure Your
Wireless Security Settings. Some of the key settings are:
!
ESS Auth Mode (Open versus Pre-Shared Key (PSK))
!
Encryption status (none, 64WEP, 128WEP)
!
Content of Passphrase if the Passphrase option is
selected
!
Active key (1-4 for 64WEP, 1-2 for 128WEP)
!
Actual key value for the current active key
!
SSID. The WE800G must have the exact SSID as the
wireless access point/wireless router. For Motorola
wireless access points or wireless routers, the default
SSID is “motorola xyz”, where “xyz” is the last three digits
of the wireless access point/wireless router’s MAC
address. The SSID is case sensitive. Make sure there are
no trailing spaces.
The WE800G must be set to match the wireless access
point/wireless router for those settings
!
As a suggestion, it may be easier to set the wireless access
point/wireless router’s security to open system and no encryption
and set the WE800G accordingly. After making sure the WE800G
can work under this condition, turn on the security features on the
wireless access point/wireless router and then turn on the
security features on the WE800G and try again.
I cannot browse past the first screen of the Configuration Manager.
Sometimes, especially when upgrading, some leftover files may be in
your Internet Cache. Flush your cache and restart your WE800G to
fix: From Internet Explorer’s menu, select
Tools
>
Options
and click
Delete Files
to clear your cache.
