Motorola W510 Service Manual Download Page 47

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6809509A89-O

March 01, 2007

Level 1 and 2 Service Manual

Troubleshooting

VPA EMU High Performance "Loop"

SPN5401

P320 desktop BOC (battery-only-charge), platform, EMU

SPN5394

P790 Portable Charger

SPN5353

Charger Adapter - Aust/NZ Plug

SYN8127

Table 5. Accessories(Continued)

Part Description

Part Number

Summary of Contents for W510

Page 1: ...Level 1 2 Service Manual 6809509A89 O W510 Digital Wireless Telephone W510 GSM 850 900 1800 1900 GPRS EDGE ...

Page 2: ...US Patent Trademark Office All other product or service names are the property of their respective owners Motorola Inc 2007 All rights reserved Mobile Devices Business Sawgrass International Concourse 789 International Parkway Room S2C Sunrise FL 33325 6220 ...

Page 3: ...Subscriber Identity Module SIM and Memory Card 4 17 Removing and Replacing the Rear Housing 4 18 Removing and Replacing the Transceiver Board Assembly 4 20 Removing and Replacing the Antenna 4 21 Removing and Replacing the Top Flip Assembly Cover 4 23 Removing and Replacing the CLI Lens 4 25 Removing and Replacing the Camera Assembly 4 26 Removing and Replacing the Display Module Assembly 4 27 Rem...

Page 4: ...ii March 01 2007 Contents ...

Page 5: ...uency bands are available only in certain markets Product Changes When electrical mechanical or production changes are incorporated into Motorola products a revision letter is assigned to the chassis or kit affected for example A B or C and so on The chassis or kit number complete with revision number is imprinted during production The revision letter is an integral part of the chassis or kit numb...

Page 6: ...ined in it assures proper installation operation and maintenanceofW510 telephones Refer questions aboutthismanualto thenearest Customer Service Manager This manual contains mechanical service information required for the equipment described and is current as of the printing date Audience This document aids service personnel in testing and repairing W510 telephones Service personnel should be famil...

Page 7: ... phones willbe repaired but not refurbished as standard Appointed Motorola Service Hubs will perform warranty and non warranty field service for level 2 assemblies and level 3 limited PCB component Motorola High Tech Centers will perform level 4 full component repairs Customer Support Customer support is available through dedicated Call Centers and in country help desks Product Service training sh...

Page 8: ...h a description of the related major assembly and of the component in question In the U S A to contact Motorola Inc on your TTY call 800 793 7834 Accessories and Aftermarket Division AAD Order replacement parts test equipment and manuals from AAD U S A Outside U S A Phone 800 422 4210 Phone 847 538 8023 FAX 800 622 6210 FAX 847 576 3023 Website http businessonline motorola com EMEA Phone 49 461 80...

Page 9: ...by Current Drain 3 mA DRX2 2 mA DRX9 typical Temperature Range 10 degC to 55 degC 15 deg F to 130 deg F Dimensions with 880 mAh Li Ion battery 45mm x 99mm x 17 5mm 1 77 inches x 3 90 inches x 0 69 inches Size Volume 70 cc 4 27 in3 Weight 106 grams 3 74 oz with battery Battery Life with standard 880 mAh Li Ion Battery GSM Voice Call 215 mins to 450 mins Standby DRX5 500 hrs All talk and standby tim...

Page 10: ...ation Speech Coding Type Regular pulse excitation linear predictive coding with long term prediction RPE LPC with LTP Bit Rate 13 0 kbps Frame Duration 20 ms Block Length 260 bits Classes Class 1 bits 182 bits Class 2 bits 78 bits Bit Rate with FEC Encoding 22 8 kbps ...

Page 11: ...connection external accessory connector smart button volume buttons and voice button The standard 880 mAh Lithium Ion Li Ion battery fits behind a removable back cover and provides up to 450 minutes of talk time and 350 hours of standby time in GSM mode The phone accepts 3V Subscriber Identity Module SIM cards that fit into the SIM holder under the battery The phone also incorporates an internal d...

Page 12: ...oolkit Class 2 SIM Application Toolkit is a value added service delivery mechanism that allows GSM operators to customize the services they offer their customers from the occasional user who requests sports news and traffic alerts to a high call time business user who receives stock alerts and checks flight times Operators can now create their own value added services menu quickly and easily in th...

Page 13: ...d If there is no phone book entry the incoming phone number will be displayed In the event that no caller identification information is available an incoming call message is displayed Personal Information Management The W510 telephone contains a built in calendar with date book reminders and phonebook that can be synchronized easily to a computer User must subscribe to a caller line identification...

Page 14: ... and on the keyboard as shown in Figures 1 and 2 061418o Figure 1 Telephone Controls indicators and I O Connections Scroll up down left or right Press in to select Right Soft Key Clear Key Turn on off hang up exit menus Left Soft Key Volume Keys Charge up or connect Make answer calls Smart Key Right Soft Key Voice Command Key Mic Main Display Go online Internal Earpiece ...

Page 15: ...or 0or airplane mode indicator A shows The roam indicator 1 or 2 shows when your phone is seeking or using a network outside your home network 061419o Figure 2 Telephone Controls and Indicators Locations Sides 061420o Figure 3 Main Screen Icon Display Volume Keys Voice Command Key EMU Connector Smart Key Options Main Menu 3 Bluetooth 1 Signal Strength Airplane Mode 2 GPRS 6 Message Location 8 Prof...

Page 16: ... Rechargethebattery when your phone shows Low Battery Menu Navigation W510 telephones are equipped with an icon and graphical based user interface All of the phone s features can be accessed with a 5 way navigation key that allows you to move easily through menus and select menu items Liquid Crystal Display LCD The LCD provides an large color display with user adjustable brightness settings for op...

Page 17: ...re 4 Main Screen Display E All batteries can cause property damage and or bodily injury such as burns if a conductive material such as jewelry keys or beaded chains touch exposed termi nals The conductive material may complete an electrical circuit short circuit and become quite hot Exercise care in handling any charged battery particularly when placing it inside a pocket purse or other container ...

Page 18: ...Antistatic Mat Kit includes 66 80387A95 antistatic mat 66 80334B36 ground cord and 42 80385A59 wrist band Provides protection from damage to device caused by electrostatic discharge ESD 0 00 00 30005 AMS 2 Disassembly tool plastic with flat and pointed ends manual opening tool Used during assembly disassembly of device 19501980 AMS 2 Generic press tool Used to assemble the main lens and CLI lens 1...

Page 19: ...mage from electrostatic discharge ESD Ensure adequate static protection is in place when handling shipping and servicing the internal components of this equipment G Avoid stressing the plastic in any way to avoid damage to either the plastic or internal components E All batteries can cause property damage and or bodily injury such as burns if a conductive material such as jewelry keys or beaded ch...

Page 20: ...irst into the battery compartment and push down 7 Insert the ridge at the bottom of the battery housing into the base of the phone then push the cover down and snap it into place 061423o Figure 2 Removing the Battery E There is a danger of explosion if the Lithium Ion battery is replaced incorrectly Replace only with the same type of battery or equivalent as recommended by the battery manufacturer...

Page 21: ...into the holder ensuring the keyed corner of the SIM faces the outward edge of the phone 5 Replace the battery and battery door as described in the procedures 6 Slide the memory card away from the memory card holder as shown in Figure 3 7 Carefully lift the memory card from the phone 8 Toreplace insert thememorycardintotheholder ensuringthekeyedcorner of the memory card faces the top edge of the p...

Page 22: ...s for reassembly See Figure 4 G This product contains static sensitive devices Use anti static handling procedures to prevent electrostatic discharge ESD and component damage G In addition to 2 screws the rear housing assembly is fastened with plastic latches These are fragile and should be released with care 061425o Figure 4 Removing the Rear Speaker Housing Screws Housing Screw Housing Screw Hou...

Page 23: ...ure 5 Using a Torx driver with a T 5 bit remove the screws at each side of the phone Retain the screws for reassembly 4 Carefully rotate the rear housing away from the front housing and flip assembly 5 Lift the rear housing assembly away from the phone 061426o Figure 5 Removing the Rear Housing Latches 061466o Figure 6 Removing the Rear Housing Assembly Housing Screw Housing Screw Disassembly Tool...

Page 24: ...housing as described in the procedures 2 Use the plastic tweezers to pry loose the FLEX connector 3 Lift the transceiver board assembly out of the front housing with the plastic tweezers See Figure 7 4 To replace insert the transceiver board assembly into the rear housing IMPORTANT During reassembly make sure the PCB is not seated over the acoustic grommet 5 Carefully and gently press the transcei...

Page 25: ...mory card rear housing and transceiver board assembly as described in the procedures 2 Use the plastic tweezers to grasp the plastic antenna latches and carefully release them from the transceiver board slots See Figure 8 061467o Figure 8 Removing the Antenna CAUTION Carfully release these plastic clips BEFORE removing the antenna holder assembly ...

Page 26: ... assembly starts from right to left Align the antenna assembly to the phone 6 Carefully press the antenna assembly into position until the antenna assembly latches snap into position 7 Replace the transceiver board rear housing assembly SIM battery and battery cover as described in the procedures 061428o Figure 9 Removing the Antenna Assembly Antenna Antenna holder assembly Disassembly Tool ...

Page 27: ... described in the procedures 2 Remove the 4 flip assembly screw caps 3 Use the T 5 driver to remove the 4 screws from the flip assembly see Figure 10 Retain the screws for re assembly 4 Use the disassembly tool to gently pry off the top flip cover see Figure 11 061431o Figure 10 Removing the Flip Assembly Screws 040722o Figure 11 Separating the Top Flip Assembly Cover Screws Screws Flip Assembly C...

Page 28: ...rt the 4 screws tighten to a final torque setting of 1 4 0 1 lbs to secure the flip cover to the flip assembly Avoid damage to the flex cable 8 Insert the 4 rubber screw covers over the flip assembly screws 9 Replace the transceiver board assembly rear housing SIM battery and battery cover as described in the procedures 040723o Figure 12 Removing the Flip Assembly Cover The CLI Lens will be sticki...

Page 29: ...he flip bracket 3 Divide CLI lens and flip bracket along the edge of CLI lens 4 Add protective film on CLI 5 To replace remove protective film from the CLI 6 Remove the lens protective tape and adhesive from a new piece of CLI lens 7 Align the CLI Lens to the Top Flip Cover 8 Replace the top flip cover transceiver board assembly rear housing memory card SIM card battery and battery cover as descri...

Page 30: ...the flip assembly see Figure 15 4 To replace carefully insert the camera assembly into its slot in the flip assembly 5 Insert the end of the camera assembly flex cable into its slot in the ZIF connector on the flip display assembly Avoid damage to the flex cable 6 ReplacetheCLIlens theflipassemblycover transceiverboard rearhousing SIM battery and battery cover as described in the procedures G The ...

Page 31: ...the side hooks of the display bracket 4 Lift the display bracket from the Flip pcb housing 5 Seperate the speaker from its adhesive by prying the speaker off using the disassemby tool 6 Carefully and gently lift one corner of the display module assembly out of the flip assembly 7 Avoid damage to the electrical components on the flex while carefully removing the display module assembly from the fli...

Page 32: ...lly disconnect the flex connector for the main display and then pry it off from the metal shield 10 To remove the CLI display pill off the kapton tape covering the CLI Flex circuit ZIF connector 11 Using the disassembly tool carefully unseat the CLI flex circuit from the adhesive underneath Figure 17 Removing the Display Module Assembly Display Module ...

Page 33: ... the bracket press down on the CLI flex to ensure proper contact 15 Paste a new kapton tape across the CLI flex ZIF connector 16 To replace the main display lens properly align the display lens on the bracket 17 Align the display flex to the flex connector gently press it downwards for proper contact Figure 18 Removing the Display Module Lens A new adhesive strip might be required for proper secur...

Page 34: ...iver board rear housing antenna SIM battery and battery connector as described in the procedures Removing and Replacing the Flip Hinge 1 Remove the battery cover battery SIM memory card rear housing and transceiver board assembly as described in the procedures 2 Insert the tweezer under the knuckle cap lock 3 Turn the tweezer outward to disassemble the cap lock 4 Open and close the flip and make t...

Page 35: ...nd remove the flip and front housing 9 To replace the flip hinge replace the flip and front housing 10 Snap the right hinge back into place 11 Using the disassembly tool to guide the left knuckle back into its socket 12 Assemble the cap lock 13 Replace the transceiver board assembly rear housing memory card SIM card battery and battery cover as described in the procedures 040722o Figure 20 Removin...

Page 36: ...nu and stored memory such as phone books or even just program a unit with basic user information such as language selection W510 telephones use TrueSync synchronization software to effect a personality transfer Identification Each Motorola GSM device is labeled with a variety of identifying numbers The following information describes the current identifying labels Mechanical Serial Number MSN The ...

Page 37: ...ks based on mobile station types or individual units The full IMEI structure is listed in Table 2 Where TAC Type Allocation Code formerly known as Type Approval Code NN Reporting body identifier XXXXXX Type Identifier ZZZZZZ Individual unit serial number A Phase 1 0 Phase 2 check digit defined as a function of all other IMEI digits Other label number configurations present are TRANSCEIVER NUMBER I...

Page 38: ...2 2 0 0 0 0 select OK select Back after Success To set the loudness level Enter 5 0 7 select OK select Back after Success Note The last number is level Example 7 as above To do audio loop test Enter 4 3 1 select OK just say Hello select Back after test EMU Ear piece audio loop back test Insert EMU ear piece Test for either Stereo or Mono Headset if applicable Enter 2312 select OK Say Hello to test...

Page 39: ... 2 012 select OK select Exit after test Turn On All GREEN Pixels Enter 55 2 013 select OK select Exit after test Turn Off All Pixels to inspect the display grid on LCD Enter 55 2 000 select OK select Cancel after test To display Horizontal Color Bar Enter 55 2 008 select OK Select End after test Keypad LEDs ON Test Enter 62 0 1 followed by OK OK the Keypad LEDs should light ON select Back after te...

Page 40: ...o an authorized level 3 service center 3 Display is erratic or provides partial or no display a Transceiver board connections faulty Remove rear chassis assembly from unit check general condition of flexible printed cable flex If the flex is good check that the flex connector is fully pressed down If not check connector to transceiver board connections If faulty connector replace the transceiver b...

Page 41: ... fault not cleared proceed to c c Transceiver board assembly defective Forward to an authorized level 3 service center 8 Phone does not sense when flip is opened or closed usually indicated by inability to answer incoming calls by opening the flip or inability to make outgoing calls a Flip assembly defective Temporarily replace the flip assembly with a known good assembly If fault has been cleared...

Page 42: ...sy 0170388P01 Front hsg Cap 0171962A01 EMU Grommet 3771324A05 Main Display Lens 6171307A01 TOP Flip bumpers 3871443A01 Hinge 5570373A02 Flip inner assy 0170388M01 Display Module 7271359C02 1 3 MP Camera Module 0171013J01 Flip Frame assy 0171358A01 Hinge Flex 8471323A41 CLI Lens 6171356A01 Flip Top Assy 0170388N01 M1 6 Flip Screws 0387726M10 14x20mm Speaker 0170298Z27 EL Dome Panel 0171439A01 RF Gr...

Page 43: ...Lithium Ion battery pack is replaced incorrectly Replace only with the same type of battery or equivalent as recommended by the battery manufacturer Dispose of used batteries according to the manufacturer s instructions Table 5 Accessories Part Description Part Number Automotive Navigation Bluetooth Car Kit High Tier T505 SYN1717 T305 Portable Bluetooth Hands Free Speaker Bluetooth Car Kit Mid Tie...

Page 44: ...um H700 SYN1818 Bluetooth Headset Dark Pearl Blue H800 SYN1639 Bluetooth Headset Fire Red H700 SYN1820 Bluetooth Headset MiniBlue H9 SJ0095A Bluetooth Headset H555 Black Black RAZR SYN1854 Bluetooth Headset Pale Lilac H350 SYN1948 Bluetooth Headset Project RED H500 SYN1966 Bluetooth Headset H505 EZ Pair Black Gloss SYN1949 Bluetooth Headset H505 EZ Pair Pink SYN1965 Bluetooth Headset H555 Silver B...

Page 45: ...1733 Bluetooth Headset H500 Steel Teal SYN1734 Modules Emerging Technologies Oakley RAZRWIRE Mercury NA H7 98679H Oakley RAZRWIRE Pewter Black NA H7 98677H Oakley RAZRWIRE Plantinum Rootbeer NA H7 98678H Reverb Oakley Stereo Bluetooth Eyewear BLK SYN1552 Reverb Oakley Stereo Bluetooth Eyewear WHT SYN1553 REVERB Oakley Stereo Bluetooth Eyewear Br Sm SYN1554 Audex Motorola Jacket Series Electronics ...

Page 46: ...her Australia SPN5193 Travel Charger EMU Mid Rate Switcher BRAZIL SPN5187 Travel Charger EMU Mid Rate Switcher EURO SPN5189 Travel Charger EMU Mid Rate Switcher INDIA SPN5194 Travel Charger EMU Mid Rate Switcher JAPAN SPN5274 Travel Charger EMU Mid Rate Switcher KOREA SPN5351 Travel Charger EMU Mid Rate Switcher MEXICO SPN5186 Travel Charger EMU Mid Rate Switcher PRC SPN5188 Travel Charger EMU Mid...

Page 47: ...vice Manual Troubleshooting VPA EMU High Performance Loop SPN5401 P320 desktop BOC battery only charge platform EMU SPN5394 P790 Portable Charger SPN5353 Charger Adapter Aust NZ Plug SYN8127 Table 5 Accessories Continued Part Description Part Number ...

Page 48: ...44 March 01 2007 6809509A89 O Troubleshooting ...

Page 49: ...C rules 1 features caller ID 9 SIM Toolkit 8 text entry 8 Wireless Access Protocol WAP 8 flip assembly removing and replacing 23 flip display module assembly removing and replacing 27 G GPRS indicator 12 I identification 32 international mobile station equipment identity 33 mechanical serial number 32 product 1 IM indicators 12 IMEI 33 in call indicator 12 L LCD 12 liquid crystal display LCD 12 Lo...

Page 50: ...lay module assembly 27 rear housing 18 SIM 17 transceiver board assembly 20 S serial number mechanical 32 service manual about 2 revisions 3 scope 2 service policy 3 customer support 3 out of box failure 3 product support 3 service procedure ordering replacement parts 4 shut down upon battery removal 13 signal strength indicator 11 SIM card 32 personality transfer 32 replacing 17 SIM Toolkit 8 SIM...

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